T-Mobile Retentions

happyhunter

Been offered this, is it any good?

24 months contract
£10pm
100 mins, 100 text, + 1 flexi booster (e.g. unlimited internet)
one-off £40 for the handset SE Vivaz

Compared to new customers buying online, the handset cost is £142 and you can go via quidco for extra £20.

All in all, £82 savings as an existing customer... should I take it?

1-0totheArsenal

not many mins. i would push for 300. plus ask 4 it in writing or email.

Beancounter

happyhunter wrote: »

Been offered this, is it any good?

24 months contract
£10pm
100 mins, 100 text, + 1 flexi booster (e.g. unlimited internet)
one-off £40 for the handset SE Vivaz

Compared to new customers buying online, the handset cost is £142 and you can go via quidco for extra £20.

All in all, £82 savings as an existing customer... should I take it?

I would take that deal myself as I don't use too many minutes. Can I ask how long you have been with them and the tarrif you are on? (I can upgrade in 3 months and wouldn't mind this phone or an X6)

happyhunter

I've only been with them for 11 months on a 12 month £30pm contract.

Tried to push for more minutes or reduce handset cost but no luck, so agreed on that deal.

Beware - they are almost as bad as Vodafone retentions. I confirmed at least 3 times with the tmobile retentions guy that the handset is £40, and there was no mention on the call that I would be paying the delivery charge of £7.99.

Received the handset next day, despatch note saying charge for handset kit = £57.99.

Called tmobile to query this, and was told the handset cost should be £50 and £7.99 for delivery.

I said I wanted to cancel the upgrade, he then offered £10 goodwill credit on my account but couldn't do anything on the delivery costs.

Can't be bothered to argue any more so accepted it.

reisse03

hiya not due for an upgrade for a while but was wondering i am on a tariff which tmobile dont do anymore but i want to keep.
I pay £40 a month for £350 worth of credit plus free weekend calls.

I wanted an iphone but realise i wouldnt get a tariff as good as that.
What if i was to buy an unlocked iphone. does anyone think t-mobile would let me keep the tariff im on but maybe for a lower price as i wouldnt be getting a new handset from them?
i will have been on this tariff for nearly 3 yrs by the time i upgrade.
any input appreciated thanks

bb69

Not sure but what tariff are you on at the moment? I used to be on an old tarriff but have changed for a better deal and saved money.
Iphone I think you can get up to 1200 minutes and a flexible booster (e.g unlimited landlines, unlimited tmobile calls) 500 texts for £45 a month or so, any additional flexible boosters are £5

cally6008

going to phone them in next couple of days, i'm going payg but OH is needing a new phone (did get google phone but sold it and went back to his Sony Ericson k850i which is now playing up badly so new phone needed)

he currently on the flex 18 i think, bout £30 a month but doesnt use all his texts or calls allowance
quites likes the n95 or n96 but no-one seems to be doing them

shortguy4u

Hi,

Just looking for some advice; I got a call from T-mobile asking me if i want to upgrade early (contract ends on 12 July 2010). I am currently on Flext 35 18month contract with 10% off - so £31.50 a month.

She offered me the HTC Desire for free, with 600mins, 500 txt, internet, and booster package for £30 a month for 18months.

Is this a good deal? I wasnt sure if anyone has had any better deals from T-Mobile retentions, and it would be better for me to hold out and cancel my contract etc.

TBH, i would be happy with a sim only tarriff (i am still fine with using my Nokia E71), but the woman couldnt do anything better than what is on the t-mobile website.

Any advice would be great.

cally6008

We held off, got PAC codes, I used mine and then on 4 May got offered SE X10 for £25 per month.

shortguy - If I were you, I'd be looking to drop down to £25 per month unless you really really want the HTC Desire and are happy to pay the £30 per month

shortguy4u

cally6008 wrote: »

We held off, got PAC codes, I used mine and then on 4 May got offered SE X10 for £25 per month.

shortguy - If I were you, I'd be looking to drop down to £25 per month unless you really really want the HTC Desire and are happy to pay the £30 per month

Hi,
is that for the same tarrif and an 18month contract?

I dont really need a new phone...the E71 still working fine.

Has anyone received a good sim only retentions deal?

I am a moderate user so will need 600 mins, approx 400 texts and internet.

Thanks.