T-Mobile Retentions

cocoluvsmummy

due for renewal in 1 month so was able to access my t mobile upgrades yesturday.
looking on the t mobile site i could get a range of rubbish phones for free or pay £125 for an upgrade ( not too impressed at that point) i could also get £5 off a month my line rental if i signed up for another 12 months and kept my existing mobile. I am already on Flext 25 paying £20 amonth so thought if i could get this for £15 with the extra £5 off it would be worth my while as im ok with the phone i have.
Spoke to someone in retentions who said i couldnt do that, that i could have it for £20 a month though.. as i was already on this and could have stayed on it without tying myself into a contract it didnt seem a great deal to me so i refused. sraight away he offered me a samsung G600 with memory card and bluetooth headset for free and i could keep on my flext 25 and pay £20 a month.

Deal done, i'm happy, in fact it was too easy.. got that suspicious feeling now

solfer

I’m not particularly good at negotiating new deals, but what do you reckon my chances are for this:

I’ve got two 18 month contracts due up for renewal in May – one’s Flext20 paying £20p/m, the others Flext25 paying £25p/m.

Want to upgrade the phones (to Samsung G600 + Nokia E51) and also see if there’s any mileage in reducing the monthly cost. I hardly ever go over the allowance on either though, which I guess goes against me?

As a new customer, I could get the G600 free on Flext20 for £15p/m and the E51 free on Flext25 for £25p/m – Any chance I could get anywhere near that with retentions??

Sol

Sid_Harper

with my recent renewal hardly ever going over allowance they offered the new customer deal for Felext20 £15 with BOTH free weekends AND free evenings when I pushed them, and an E51

I didn't take this up though.

jacnorm

I have two contracts on flext 35 and did not get exactly what I wanted when they were due for upgrade one of them I could only get ten pound off the line rental and a crap phone and the other I already had at only 17.99 per month so, quite good for flext 35 but they would only offer 10 off online or to keep what I already had when I called them. My husband on the other hand did not even try that hard to get much out of them and he now gets his u fix 20 for free yes free.
I threatened to cancel both contracts and go to other networks I hung on right to the bitter end but still I feel he got the better deal with one quick call. Could still be down to who you get on the other end of the phone.

student87

Hi

Currently, I am on Flex £20. Been offered as part of my renewal,on an 18 mnth contract the following:

Either - line rental £5 pounds. or line rental is £10, but with a free Nokia 6500 classic.

Do you guys think I should push for anything else?

I think it's a pretty good offer. It was the 1st they gave me, and I didnt know what to say, apart from, yes, considering it was a pretty good deal.

thanks.

samtheman_2

Hey, wondering what you think I should try and get. I'm at the end of my web n walk mobile broadband contract - currently paying £19.99 for unlimited use (subject to fair use). I don't need a new dongle. Any ideas? they are offering new customers £15 which I would hope to beat - do you think I could get £10 or what do you think?

LondonDiva

Due to renew on t-mobile & have what I think is a v good deal for my beeds.

I'm on the old 50 texts and 750mins off peak to t-moble & landlines tarriff. The real cost is some £15, but over the last 4 or so years, have managed to drag the cost down and it's now £3.99pm with a free phone each time.

Was thinking of bargaining a little with them to reduce the amount of minutes in order to get a cross network amount, but for £3.99 I think the check is going a bit too far & they'd be laughing at me.

I know they can't go any lower, but was wondering what would be a good mid range phone? I have a sony K510i and it's ok. Any suggestions?

thanks:)

Richy23

I've been offered the chance to upgrade my phone now. I've been given two options - £10 off my bills from now on, and for me to keep the phone I have now (W850i) or a free upgrade which includes the phones I'm looking for. LG Viewty and N95 are the two phones that I'm considering!

I'd like views on these please, and also would I get a better deal/haggle more if i got on the phone to them?

If so, what can I haggle on?

Cheers!

agsnu

T-Mobile's retentions deals are pretty crap in my experience.

Remember that if you're upgraded onto a new Flext contract, voicemail is no longer included in the allowance.

Badger_Lady

Definitely haggle - I did exactly this last week!

First of all, check out other deals on the market. This one sounds good for you:

O2 (direct from O2's website)
£40 a month with 1 inclusive bolt-on (unlimited web browsing / landline calls etc)
1200 inclusive minutes
1000 inclusive texts
LG Viewty (black/silver)
£100 cashback via Quidco

I called up Orange and asked them to match this deal - although they didn't match it exactly, they did:
- Increase my inclusive minutes/text
- Decrease my monthly payment
- Add 30MB web browsing for free
- Upgrade to the LG Viewty
- Threw in a 2GB memory card

There's no reason T Mobile can't do something similar And the LG Viewty is a very nice phone! Love playing with the camera :rotfl:.