02 Retentions thread 2

PotatoPotato

Quinny wrote: »

I got the 5800 this morning,and was told the demand is crazy for it.

Yeah tell me about it.
I think the demand has made them give less attractive offers as they know people will accept their £24 - £27 range, compared to the earlier £20 for the same mins, text and free internet.

1000 text
600 mins
free bolt on
free nokia 5800
£27p/m.

wouldnt match the OLD dial a phone offer that was similar but no internet and £20 p/m. By that time, i asked for my pac, then i missed the offer! :eek:


Well i got my pac, just wondering where to go.
I could wait for o2 to have diff phones, or move to a diff network. But i want inclusive mms and video calling

Aletank

I've just come of the phone to o2 and been offered -

200 mins
1400 txt
Free o2 to o2 calls
18 month contract
£10 a month
£150 Automatic Credit for not takin a new phone
Works out at £1.66 a month !

I then asked him if they have got any Home Broadband deals and he came back with

8 meg Speed – Said my line will take 6 Meg
Unlimited Downloads
£2.50 a month for as long as I’m a o2 customer ! :beer:

Anyone any idea how long the £150 credit takes ?
Does that just go into your bank ?

Yogibear

TonyHH wrote: »

Wouldn't even bother renewing with O2 if I were you. My phone went on the blink a week ago yesterday. I've stayed in twice for them to send me a new one - but nothing has been delivered and now they want £600 as a termination fee. Avoid O2 like the plague

that`s not my experience with them they will bend over backwards to help in my experience,I moved to o2 in April 2008 got the SE K850i it was faulty after 2 months they replaced it in the first 6 months my phone has been faulty,eventually they gave me the Nokia classic 6220 £50 credit and free texts they also give you free txts on your actual birth day,I now have a SE 850i and a Nokia Classic 6220 though I only am using one the other for back up,O2 are excellent and their customer services are excellent too in my opinion:beer:

Astec

Well finally renewed, got:

Free Blackberry 8900 Curve
600 min
1000 text
Unlimited web bolt-on
Free itemised billing
Home broadband for £2.50/month

All for £20/month on 18 month contract.

Plan to sell the phone, they appear to be going for upto £300 on ebay so hopefully I'll be paying under £5/month once I've cashed in.

The bloke on retentions said he thought the phone is unlocked, has anyone got a 8900 direct from o2 and checked this?

**Bex**

Aletank wrote: »

I've just come of the phone to o2 and been offered -

200 mins
1400 txt
Free o2 to o2 calls
18 month contract
£10 a month
£150 Automatic Credit for not takin a new phone
Works out at £1.66 a month !

I then asked him if they have got any Home Broadband deals and he came back with

8 meg Speed – Said my line will take 6 Meg
Unlimited Downloads
£2.50 a month for as long as I’m a o2 customer ! :beer:

Anyone any idea how long the £150 credit takes ?
Does that just go into your bank ?

That looks like an amazing offer - how did you get them to give you 1400 texts? The most they'd offer me was 1000 and 600 mins for £15 a month with the £150 credit.

As far as I am aware the £15 credit goes straight into your O2 account when you take up the offer, meaning your account should be in credit now if you have accepted.

Quinny_2

But are the people that are being offered the broadband,existing broadband customers?

And is it the phone retention team that is offering it or the broadband team?

I need to know so that I can hit the right one with my request.

Aletank

**Bex** wrote: »

That looks like an amazing offer - how did you get them to give you 1400 texts? The most they'd offer me was 1000 and 600 mins for £15 a month with the £150 credit.

As far as I am aware the £15 credit goes straight into your O2 account when you take up the offer, meaning your account should be in credit now if you have accepted.

When i phoned he asked why i'm leaving - i said I've seen a T-Mobile Cashback deal 200 mins Unlimited texts and he came back with that offer.
I slipped up really as I wanted more Mins so asked him If i could reduce the texts and increase the mins but he said no. 200mins will do for most months so I've accepted it.

Quinny_2

And don't forget your 02 treats.

Dial 2211,and follow the menu.

Aletank

Quinny wrote: »

But are the people that are being offered the broadband,existing broadband customers?

And is it the phone retention team that is offering it or the broadband team?

I need to know so that I can hit the right one with my request.

I'm currently with Sky Broadband, I phoned to request my Mobile PAC code, sorted my phone deal out and then once that was done I said " I don't suppose you have any Home Broadband deals ? " and he came back with my offer.
So sort ya phone deal out then at the end ask if they got any deals on the Home Broadband !

**Bex**

Aletank wrote: »

When i phoned he asked why i'm leaving - i said I've seen a T-Mobile Cashback deal 200 mins Unlimited texts and he came back with that offer.
I slipped up really as I wanted more Mins so asked him If i could reduce the texts and increase the mins but he said no. 200mins will do for most months so I've accepted it.

I quoted T-Mobile's Solo £15 deal which gives unlimited texts for £15 a month - they most they'd give me was 1000 texts a month...

Maybe I should try again, or maybe you were just lucky....