3 Retention Deals

mpazza

mpazza wrote: »

Last day tomorrow and havent had a call for three weeks (£15 cant remember how many mins etc but not as good as the £5 month 500mins 100 texts nokia 6500 I got in June on my wifes phone) Any idea how long I should leave it tomorrow what time do they finish I dont want to go on to PAYG on Thursday!?

Update no call received so had to phone and accept a standard website type deal £15 300 mix and match sony w660i. This is my business line so couldnt risk losing it for anytime. Annoying as I rejected £5 month on a 6500 slide 500 mins 100texts about 2 months ago!

millie

It is now 2 weeks since I gave my 30 days notice and still no call from them, I would really like to stay with 3 because I have had no problems with them at all. The customer service has always been good too.

obsessednewbie

obsessednewbie wrote: »

Was on Direct texter 1400 for 18 months £35 a month

Offered and accepted today

Direct Texter 1400
50 Video Calling
50 MMS
250 Mins
1000 Texts
12 Month Contract

Samsung Soul Phone

£24 a month?

Oh man i am soooo mad :mad: :mad:

I accepted the above deal on Wednesday and received my new phone yesterday, had a play last night, updated etc.

I call today about a minor query and find out i have been charged £25 for this phone! No where in the 59 minute conversation i had with 2 ladies on Wednesday did they say they were gonna charge me £25 for the handset.

The man i spoke to this morning said, i can keep my new tarrif and not be charged for the phone if i accept an 18 month contract - why would i do that when i accepted a 12 Month contact - he then tryed to get me to accept the 300 mix and match for 18 months at £20, again i said (and in fact about 10 times by now) that is not the contract i accepted on Wednesday and if they cannot honour the contract i accepted they can have the phone back and i will leave 3. He said i could send the phone back if i have not put the sim in it - explained that of course i have put the sim in it, i am talking to him on it and as i accepted a contract and received my new phone yesterday , i am now using it! His closing statement "honestly, Miss **** i really think u should take an 18 month contract" :mad:


Please help, i have left it that he will get someone in more seniority to contact me about this.

Many Thanks

Deepskisam

Mpazza, that is the only way to port your number from 3 to 3. I had to do this when my mobile was stolen in Iraq. In order not to have to buy a phone. I was bought out of the old contract and then given a new one. I ported the number to a virgin free payg sim. A month later I ported it back to my new 3 sim. Pretty straight forward to do and took about 1 month in total.

Amba_Gambla

just on the phone to CS now - they're not playing ball like they used to!
I'll keep working my MSE magic!

dunkerz

obsessednewbie, write to their Chief Exec - you'll get your £25 back.

I had to do a similar thing a little while ago and it was amazing how much more helpful they were!

tappet_rattle

millie wrote: »

It is now 2 weeks since I gave my 30 days notice and still no call from them, I would really like to stay with 3 because I have had no problems with them at all. The customer service has always been good too.

They rang me with only one day to go, so hang on.

gromituk

How long ago was that? It seems policies change from month to month.

EAB2

tappet_rattle wrote: »

They rang me with only one day to go, so hang on.

I've forgotten when my end date is now! Hoe can I tell?

muddyfox470

I've heard nothing from them, was going to go with the Vodafone SIM offer with Quidco, but then decided to go straight for a contract with T-mobile. £25pm with a Nokia 6650 on Flext35 - so I can use my 'credit' to spend on Calls, Texts or Picture Messages (which is what I wanted) just a shame you have to pay for the voicemail which is rubbish.

But £25pm, minus quidco at £40, its basically a £20 contract and I have to pay £50 for the phone hehe

Gonna use my PAC code early next week to port the number across.