3 Retention Deals

NJG_2

I understand although terminating is detrimental to me, I'm wondering what their legal responsibility is. I'm assuming most people agreed to their contracts over the phone and I don't remember anything in the verbal terms and conditions about them being able to alter billing charges. I know I have that option to terminate but lets be real... Unless 3 are the cheapest.

Sui_Generis

I don't see the problem your initial phone came with a written contract the details are in there?

Its common to all mobile co's.

TELREA

I rang upgrades yesterday as i have about 6 weeks of my current 18 month thought i would suss out what there was out there:rolleyes: I pay £20 a month for 500 mins and unlimited data usage my current phone is a Sony Erricson w850i and told the 3 rep i was after a nokia n95 8 gig the best deal i was offered was the same as dunkerz...the same as new customers,and she would not budge so i am looking at the o2 deal £20 a month 600 minutes/1000 texts free bolt on,thing is if i let this contract run will i have to revert to PAYGO on 3 then ask for my PAC and transfer my number,or do i have to ask for my PAC before my contract runs out Thing is on the o2 deal i still need a phone:(

TEL

Hermann

A quick note to those looking for the best deal.

When you phone up to cancel/upgrade the department you speak to only offers deals similar to new customers and can't be very flexible.

It is only after you have cancelled and waited till the last few days that the best deals are offered. These are offered by a dedicated 'retentions' dept. who phone you.You can't phone them. If you've phoned and spoken to someone then you're talking to the wrong person. They either phone you out of the blue or you can phone CS and ask for retentions to call you back (only do this in the last day or two before the end of your notice period).

I was offered all sorts of rubbish deals, and told they were all that would be available to me, the other deals were not around anymore etc. etc.

Last day I ended up with an LG Viewty (could of had an SE 8something or N95) 500 minutes 100 texts for £5 a month for life.

If you're doing a deal when you phone to cancel it won't be the best you could have got.

gromituk

What was your previous contract and how much, if any, over the included allowance were you using?

Renovatio

McPete wrote: »

Just rang them up, and managed to cancel due to the min rounding :-)
11 months in on a 18 month contract for Talk & Text 600, woop woop :j

Their customer service is crazy, they just seem to yell at you for 5min, not let you say anything, and then asked if you want to stay. If you say no, they yell some more!

But I'm freeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!!!!!!!!

Thanks to whoever found this loophole out :T

Just did the same at 15 months on an 18 month contract; although it took 40 minutes, with being put on hold, swapped between operators and them offering the standard "available to all new customers" retention deals:rolleyes:

:beer:

Somerset

Had my second 'retentions' call from 3.

Special dept blah blah, valued special non-defaulting customer blah blah. It was a good deal - £5 p.m. for life for 250 mins plus 100 texts, no phone upgrade till month 9 on 12 month contract.

No good to me though as I need 750ish mins a month. He couldn't accept I didn't want it/wouldn't agree to it. Seemed to be the only product he was selling. Told me to take it as a 'second' phone or 'stand-by' phone - NOOOO. When I said I just want ONE phone with 750 mins p.m. - h just said he couldn't do it for less than £20 p.m. When I said I'd seen the 700 mix n match on their website for £21 p.m. plus cashback - he said it had been withdrawn - wasn't there any more. I just checked before posting this - IT IS STILL AVAILABLE.

So good offer on the £5 - but no good to me - and that was the only good deal he had to sell.

Hermann

gromituk wrote: »

What was your previous contract and how much, if any, over the included allowance were you using?

See this post http://forums.moneysavingexpert.com/showpost.html?p=12555985&postcount=1013
earlier in thread.

gromituk

Thanks - looks like they are hoping to make as much out of you as they did before!

ik1

Are the good offers for people who are upgrading the 2nd or 3rd time.

I was told repeatedly that because this is my first renewal from a 12 month contract the best they could do with a phone was se k660 for mix and match 300mins at £12.50 a month something like that.

I ended up with a no phone @ £5 a month 250 minutes and 50txts.

Something tells me I should just cancel and wait for the last 3-4 days!!