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Tracy_E_A wrote: »
Oh dear, i was going to buy a kids bed from there as the price was really good. Might take a chance as i have bunk beds for now. Hope you get the problem sorted OP.
kkerr wrote: »
Beware the Dreams "comfort guarantee," we bought a mattress , the list price was £819 , when we went to pay, the salesman put a mattress cover in a bag and said you get a free matress cover, and also I am going to give you a free 10 year guarantee. We paid the £819 and waited a few weeks for delivery, which was fine. When the mattress was delivered I found it very uncomforable, however, I was not too upset as we had the "comfort guarantee" which said that if after 30 days you find the mattress uncomfortable you can exchange it for one of same or higher price, as long as it hadnt been specially discounted. After 30 days I returned to the store and was told the guarantee was invaled as the mattress had been discounted, i.e the "free" mattress cover and 10 year guarantee counted as discounts. As we had not asked for these and it certainly was not explained that these were considered "discounts" and would invalidate the comfort guarantee. We phoned and wrote to Dreams but they wont budge.
Can't help but think that this is a standard procedure to avoid having to exchange goods. I will never buy from them again, feel I have been completly conned.
Ramsfan_Jim wrote: »
Excellent Service. Ordered the bed in store 2 weeks ago on 12-months interest free credit.
On returning home I checked the net for comments and saw poor feedback so was a little concerned (hence setting the record straight now).
7 days later had a call to say the bed would be delivered the following Saturday, followed up by a text message the day before.
Bed arrived by 9.15am less than 2 weeks from ordering - all as ordered, put together and in place 1 hour later. Service could not have been better.
I feel I should have been told of the £19 admin charge to pay the credit agreement in full, but still good value for a year interest free.
No complaints. http://forums.moneysavingexpert.com/images/smilies/action-smiley-033.gif
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