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MOXIE wrote: »
I too had a good experience this week with Dreams (after having terrible experiences with Dell and Fat Face, detailed elsewhere). I bought a mattress last Saturday. I was told it was going to be delivered yesterday and that I would get a phone call giving me a 2 hour window when it would be delivered, so I needn't stay in all day. I got a phone call at 10, saying it would be delivered between 1 and 3. It came at 2. None of this is exceptional, but they did exactly what they said they would, which is pretty unusual in my experience!
kazzah60 wrote: »
why would I want to shop around?
getting something "cheaper" is not necessarilly what I wanted - I got what I wanted, good service as described and at a fairly competitive rate
my bed is guaranteed, was delivered when they said it would be, by polite friendly gents, in immaculate condition and serves it;s purpose
no-one lied to me, no-one gave me the hard sell, and I am happy
I'm not mega rich - but we spend 1/3 of our lives in bed and I want to be comfy
and I am..............
did you go abck to dreams and ask if they would refund the difference even though the bed had a different name?
i'm not saying they would, but by the sound of your post, you didn't give them the chance - they might just have surprised you!
Mike_the_bike wrote: »
I'm not being funny here but did you folk actually shop around before buying from Dreams..Let me explain my experience
I went into Dreams at Coventry airport the other week and freely admitted to the salesmen I knew nothing about beds but told him I was looking for a good firm single mattress. The bottom line was he recommended and I liked a model called a Sleepeeze Cleopatra It had a sign on it saying it was half price down from £900 to £450.. I thanked the salesmen for his help and he seemed really keen to do a deal and said he could drop the price..if I bought today..Also told me i wouldn't be able to buy cheaper and if so they would refund the difference etc.. I thanked him for his time and said I was going to shop around and if Dreams was competitive i'd probably be back...
Next day I discovered yes you cannot buy it cheaper because that mattress is only made for |Dreams..you can't buy it anywhere else so the price cheaper guarantee is a load of nonsense.
I rang up Sleepeeze and they confirmed to me that their generic mattress of that name is called a Back Care Extreme It has the exact same specification. I found one on the Internet (EBay)and it was delivered within two weeks sealed/brand new etc ..The cost?? £153
Says it all really doesn't it!
rjgb wrote: »
My OH and I are considering buying a bed and mattress from Dreams. Many of the posts above are about delays in delivery. We are not in a rush to receive the bed - we just want something of decent quality.
What do people think of the quality of their beds? We're thinking of getting the "Chloe":http://www.dreams.co.uk/bedsteads/bedsteads/wood/wood-steads/products/
Thanks for your help!
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