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Dreams bed Superstore??? Complaints?

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
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  • MOXIE wrote: »
    I too had a good experience this week with Dreams (after having terrible experiences with Dell and Fat Face, detailed elsewhere). I bought a mattress last Saturday. I was told it was going to be delivered yesterday and that I would get a phone call giving me a 2 hour window when it would be delivered, so I needn't stay in all day. I got a phone call at 10, saying it would be delivered between 1 and 3. It came at 2. None of this is exceptional, but they did exactly what they said they would, which is pretty unusual in my experience!

    It must be the be nice to customers week at dreams for a change................oh no, hang on a second, they are still filling customers heads with rubbish, and then ripping them off :rotfl:
  • ecoeco Forumite
    1.1K posts
    Part of the Furniture Combo Breaker
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    This helps no one but thought it worth mentioning I work for a company that supplies beds to Dreams, and the guys who work behind the scenes in the warehouses etc are very careful when emptying trailers with beds on, if there is a slight mark or any kind of damage it's not accepted. It would be fair to say that nothing should arrive damaged in transit but unfortunatly it does happen sometimes, I'll stop rambling now.
  • edited 3 December 2009 at 11:22PM
    mike_the_bike_2mike_the_bike_2 Forumite
    437 posts
    Part of the Furniture 100 Posts Combo Breaker
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    edited 3 December 2009 at 11:22PM
    I'm not being funny here but did you folk actually shop around before buying from Dreams..Let me explain my experience

    I went into Dreams at Coventry airport the other week and freely admitted to the salesmen I knew nothing about beds but told him I was looking for a good firm single mattress. The bottom line was he recommended and I liked a model called a Sleepeeze Cleopatra It had a sign on it saying it was half price down from £900 to £450.. I thanked the salesmen for his help and he seemed really keen to do a deal and said he could drop the price..if I bought today..Also told me i wouldn't be able to buy cheaper and if so they would refund the difference etc.. I thanked him for his time and said I was going to shop around and if Dreams was competitive i'd probably be back...

    Next day I discovered yes you cannot buy it cheaper because that mattress is only made for |Dreams..you can't buy it anywhere else so the price cheaper guarantee is a load of nonsense.

    I rang up Sleepeeze and they confirmed to me that their generic mattress of that name is called a Back Care Extreme It has the exact same specification. I found one on the Internet (EBay)and it was delivered within two weeks sealed/brand new etc ..The cost?? £153

    Says it all really doesn't it!
    The Early bird may catch the worm ...but its the second mouse that gets all the cheese!
  • why would I want to shop around?
    getting something "cheaper" is not necessarilly what I wanted - I got what I wanted, good service as described and at a fairly competitive rate
    my bed is guaranteed, was delivered when they said it would be, by polite friendly gents, in immaculate condition and serves it;s purpose
    no-one lied to me, no-one gave me the hard sell, and I am happy
    I'm not mega rich - but we spend 1/3 of our lives in bed and I want to be comfy
    and I am..............

    did you go abck to dreams and ask if they would refund the difference even though the bed had a different name?
    i'm not saying they would, but by the sound of your post, you didn't give them the chance - they might just have surprised you!
  • mike_the_bike_2mike_the_bike_2 Forumite
    437 posts
    Part of the Furniture 100 Posts Combo Breaker
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    Obviously you are delighted with your dealings with Dreams and thats great.

    The purpose of my post was to point out to others that they sell products with a label on them that you cannot buy anywhere else because the main manufacturers do a production run specifically for them.. You cannot by definition buy them anywhere else and therefore their "price guarantee" is legally unenforceable and in my opinion is a marketing ploy to make potential customers feel they are competitively priced in their products

    I was able by contacting the manufacturer source an identical mattress the only difference being a different label at approximately 150% cheaper than Dreams. I am extremely happy with my purchase in every respect and the money I saved and as I have already stated if you are pleased with your dealings with Dreams thats fine too!


    kazzah60 wrote: »
    why would I want to shop around?
    getting something "cheaper" is not necessarilly what I wanted - I got what I wanted, good service as described and at a fairly competitive rate
    my bed is guaranteed, was delivered when they said it would be, by polite friendly gents, in immaculate condition and serves it;s purpose
    no-one lied to me, no-one gave me the hard sell, and I am happy
    I'm not mega rich - but we spend 1/3 of our lives in bed and I want to be comfy
    and I am..............

    did you go abck to dreams and ask if they would refund the difference even though the bed had a different name?
    i'm not saying they would, but by the sound of your post, you didn't give them the chance - they might just have surprised you!
    The Early bird may catch the worm ...but its the second mouse that gets all the cheese!
  • I'm not being funny here but did you folk actually shop around before buying from Dreams..Let me explain my experience

    I went into Dreams at Coventry airport the other week and freely admitted to the salesmen I knew nothing about beds but told him I was looking for a good firm single mattress. The bottom line was he recommended and I liked a model called a Sleepeeze Cleopatra It had a sign on it saying it was half price down from £900 to £450.. I thanked the salesmen for his help and he seemed really keen to do a deal and said he could drop the price..if I bought today..Also told me i wouldn't be able to buy cheaper and if so they would refund the difference etc.. I thanked him for his time and said I was going to shop around and if Dreams was competitive i'd probably be back...

    Next day I discovered yes you cannot buy it cheaper because that mattress is only made for |Dreams..you can't buy it anywhere else so the price cheaper guarantee is a load of nonsense.

    I rang up Sleepeeze and they confirmed to me that their generic mattress of that name is called a Back Care Extreme It has the exact same specification. I found one on the Internet (EBay)and it was delivered within two weeks sealed/brand new etc ..The cost?? £153

    Says it all really doesn't it!

    This is exactly what I have been telling people for ages. :T:T

    Also did you realise that you actually went to the same Dreams store as someone else who gave them praise. The difference is that you shopped around, but they were taken in by the sales patter. So you realised that they were trying to rip you off.
  • kazzah60 wrote: »
    why would I want to shop around?
    getting something "cheaper" is not necessarilly what I wanted - I got what I wanted, good service as described and at a fairly competitive rate
    my bed is guaranteed, was delivered when they said it would be, by polite friendly gents, in immaculate condition and serves it;s purpose
    no-one lied to me, no-one gave me the hard sell, and I am happy
    I'm not mega rich - but we spend 1/3 of our lives in bed and I want to be comfy
    and I am..............

    did you go abck to dreams and ask if they would refund the difference even though the bed had a different name?
    i'm not saying they would, but by the sound of your post, you didn't give them the chance - they might just have surprised you!

    The shopping experience you described was no more than you should expect from any retailer. I didn't want to say anything at the time, because you had already bought it, but the Chaucer that you bought is worth about half of the price they charge (even at their so called sale price).

    You say that the sales staff were polite and friendly. Well they wouldn't be employed as sales staff if they weren't. Sales staff are trained to be very polite and friendly in order to convince you to spend more money. And it sounds like it worked.

    The whole reason that Dreams have beds renamed is so that they can give a price guarantee, but you can't find the product anywhere else. In many cases the spec is actually lower than the equivalent. So you would come up against a brick wall if you tried to get the difference refunded.
  • rjgbrjgb Forumite
    133 posts
    Part of the Furniture Combo Breaker
    Hi all,

    My OH and I are considering buying a bed and mattress from Dreams. Many of the posts above are about delays in delivery. We are not in a rush to receive the bed - we just want something of decent quality.

    What do people think of the quality of their beds? We're thinking of getting the "Chloe":

    http://www.dreams.co.uk/bedsteads/bedsteads/wood/wood-steads/products/

    Thanks for your help!
  • rjgb wrote: »
    Hi all,

    My OH and I are considering buying a bed and mattress from Dreams. Many of the posts above are about delays in delivery. We are not in a rush to receive the bed - we just want something of decent quality.

    What do people think of the quality of their beds? We're thinking of getting the "Chloe":

    http://www.dreams.co.uk/bedsteads/bedsteads/wood/wood-steads/products/

    Thanks for your help!

    Before you even consider buying from Dreams do a search on the MSE forums for them. You will find that they are very expensive, and low quality.

    If you want a good quality mattress then stay away from the big brand names, and the big chain stores. Buy on line, and go for a smaller independent manufacturer, and you will get far better quality for your money. Make sure that the seller has a satisfaction guarantee (check their terms and conditions as some don't allow you to unpack and try the mattresses out), as it will be in their interest to make sure that you make the right choice the first time.
  • edited 11 January 2010 at 12:15AM
    KatieW_3KatieW_3 Forumite
    1 posts
    edited 11 January 2010 at 12:15AM
    Hi
    Please can someone advise me how best to proceed with my problem-
    We just bought an £850 memoryfoam mattress from Dreams. It was delivered in a reasonable manner, and arrived exactly when they said it would BUT it is much much softer than the one we tried in the shop, in fact so bad for my back I didn't make it through the night and went to sleep on the spare bed. But far worse is the fact we're sure it was someone elses returned one, as we were told in the shop it would be made specially for us, yet had a label on it dating back in December and also has a bad mark on it. But worst of all is the hideous chemical smell coming from it, which is making me very ill, and as I have serious chemical allergies, I did check with 2 salesmen to ensure this wouldn't be the case, and they both lied and said it would not be chemically treated.:mad:
    I wish I could turn back time and google 'dreams complaints' before I ever went to their store, because it angers me seeing how many people have been in my situation before and got fobbed off. We went back to the store this morning to complain and we were told they could not deal with it, because we have to ring customer services on a premium rate phone line! What a joke!
    We want a refund. Please can anyone tell us what is the likelyhood of getting one, and how best to go about it?
    Of course, the salesman probably had it all planned out= sell us a secondhand returned one, with some discounts so we wouldn't be able to return it, because discounts negate the comfort guarantee. What a con.
    And the quality? So flimsy underneath, it looked like it was made from cheap waterproof mattress covers.
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