Dreams bed Superstore??? Complaints?

Nerospec

i bought a £2500 bed from dreams. £900 was the mattress after 6 months the one side was collapsing.
i found the bill and was then told by dreams that there is nothing wrong with the mattress.
has anybody else got any other complaints about their mattresses!!!!
and is there anything i can do about it.

also im supposed to have a 10 year garentee

Tim_Deegan

Nerospec wrote: »

i bought a £2500 bed from dreams. £900 was the mattress after 6 months the one side was collapsing.
i found the bill and was then told by dreams that there is nothing wrong with the mattress.
has anybody else got any other complaints about their mattresses!!!!
and is there anything i can do about it.

also im supposed to have a 10 year garentee

What was the make and model?

kris0312

Hi,

I have been reading your posts with interest, I too purchased a bedstead and a mattress from Dreams 6 days ago but I have decided (3 days ago) I wanted to cancel the mattress but still purchase the bedstead, but when I phoned the shop I was told I had to speak to the accounts department as once a sale has been put through in a shop it is automatically now the accounts dept's responsibility to deal with it. I contacted the accounts dept and they have said if I want to cancel I have to pay a £95 administration fee, does anyone have any suggestions on what I should do? I spent £700 in total on the bed and mattress and feel frustrated there is no cooling off period to change your mind! Any suggestions would be appreciated.

kris0312

Nerospec wrote: »

i bought a £2500 bed from dreams. £900 was the mattress after 6 months the one side was collapsing.
i found the bill and was then told by dreams that there is nothing wrong with the mattress.
has anybody else got any other complaints about their mattresses!!!!
and is there anything i can do about it.

also im supposed to have a 10 year garentee

Hi, when I was in last week I was told that my mattress would come with a 10 year guarantee, it was a dreams own brand mattress so if yours is the same YES! all Dreams own brand mattresses are supposed to come with a 10 year guarantee

DarkConvict

The cooling of period is 24 hours, as you had a chance to inspect the goods before ordering. Sleepmasters charge 10-20% i forgot which one, after the 24 hours for cancelling.

Only online orders are protected with 7 days from date of delivery.

Tim_Deegan

kris0312 wrote: »

Hi, when I was in last week I was told that my mattress would come with a 10 year guarantee, it was a dreams own brand mattress so if yours is the same YES! all Dreams own brand mattresses are supposed to come with a 10 year guarantee

Check the small print. You will probably find that it is a warranty, and that it is only fully guaranteed for 12 months.

Also I believe that Dreams insist that you also buy the base from them to be covered.

A_Helping_Hand

SleepMasters has refused to refund money to my elderly mother. My mother purchased a single foam bed two days ago and became very ill with the smell of it. She continuously aired the room out but the smell would not go away. The packing stated it would take between 2 to 24 hours for the smell to subside. This was not true.

I called and explained and the company was very rude and unprofessional. They basically told me, "too bad, you are stuck with the bed now. It's not defective". But it is defective because of the horrible smell making my mother ill. It has only been two days and the bed has not been used (it was for a spare bedroom). We are returning the bed to the store tomorrow even though they are refusing to refund our money. We are going to file a formal complaint with Trading Standards, Watchdog, and the Financial ombudsman - are they any other agencies we can contact in order to get my mother's money returned to her?

This is the most unprofessional company I have ever dealt with. They didn't tell her about the smell of the mattress and the wrapping on the matterss was deceptive and inaccurate. Any further suggestions would be appreciated? A company should not be allowed to treat customers so disrespectfully, especially an 85 year old woman. It's shameful. Avoid this company at all costs

Tim_Deegan

A_Helping_Hand wrote: »

SleepMasters has refused to refund money to my elderly mother. My mother purchased a single foam bed two days ago and became very ill with the smell of it. She continuously aired the room out but the smell would not go away. The packing stated it would take between 2 to 24 hours for the smell to subside. This was not true.

I called and explained and the company was very rude and unprofessional. They basically told me, "too bad, you are stuck with the bed now. It's not defective". But it is defective because of the horrible smell making my mother ill. It has only been two days and the bed has not been used (it was for a spare bedroom). We are returning the bed to the store tomorrow even though they are refusing to refund our money. We are going to file a formal complaint with Trading Standards, Watchdog, and the Financial ombudsman - are they any other agencies we can contact in order to get my mother's money returned to her?

This is the most unprofessional company I have ever dealt with. They didn't tell her about the smell of the mattress and the wrapping on the matterss was deceptive and inaccurate. Any further suggestions would be appreciated? A company should not be allowed to treat customers so disrespectfully, especially an 85 year old woman. It's shameful. Avoid this company at all costs

Don't return it until a refund has been agreed.

Contact enviromental health (about the smell) and trading standards if they are refusing to budge.

before_hollywood

i nearly bought a bed from dreams, with a new mattress (close to £700 worth) but didnt as i took my dad with me (mainly cos i couldnt find the local branch on my own), he looked at the frame underneath the mattress, and said 'thats not £700 worth of bed and frame' i bought one locally for £300 which looks better and is built more solidly than that one.

the frame at dreams is now £100, says it all i suppose

Tim_Deegan

before_hollywood wrote: »

i nearly bought a bed from dreams, with a new mattress (close to £700 worth) but didnt as i took my dad with me (mainly cos i couldnt find the local branch on my own), he looked at the frame underneath the mattress, and said 'thats not £700 worth of bed and frame' i bought one locally for £300 which looks better and is built more solidly than that one.

the frame at dreams is now £100, says it all i suppose

I'm afraid that's what you get from many of the big chain stores (and some of the big brands) these days.