Dreams bed Superstore??? Complaints?
carlih1
Forumite 846 Posts
Hi all,
I recently ordered a bed from Dreams, i spent nearly £800 and was told the bed would be delivered the next week, i was then called up to say it would be ten days later than expected which was fine, the day of delivery i arranged to have the carpets cleaned and the bed put together by a handyman i know, the bed turned up and we opened the packages in the room the bed was going into, there was severe damage to one side piece the headboard and the bit the mattress was to sit on was missing, i re ordered the bed through customer services who said this was the only thing they could do which took another week, this meant me sleeping on the sofa for a week with kidney problems. When they put the new bed together they discovered the mattress was too small, so they re-ordered another one which took another four weeks.
I contacted them about this requested some compensation for the fact that my bed was not complete and all the hassle it took to get another one and they said it was my fault because i had opened the bed myself so they could not be held responsible for any damage, even though their delivery people had put the packaging in the room themselves, i mean how are you supposed to know if there is damage unless you open the boxes which weren't damaged themsselves.
I would like to know if anyone else has had similar problems with dreams and how they resolved them? They didn't even mention the mattress issue.
Carli
I recently ordered a bed from Dreams, i spent nearly £800 and was told the bed would be delivered the next week, i was then called up to say it would be ten days later than expected which was fine, the day of delivery i arranged to have the carpets cleaned and the bed put together by a handyman i know, the bed turned up and we opened the packages in the room the bed was going into, there was severe damage to one side piece the headboard and the bit the mattress was to sit on was missing, i re ordered the bed through customer services who said this was the only thing they could do which took another week, this meant me sleeping on the sofa for a week with kidney problems. When they put the new bed together they discovered the mattress was too small, so they re-ordered another one which took another four weeks.
I contacted them about this requested some compensation for the fact that my bed was not complete and all the hassle it took to get another one and they said it was my fault because i had opened the bed myself so they could not be held responsible for any damage, even though their delivery people had put the packaging in the room themselves, i mean how are you supposed to know if there is damage unless you open the boxes which weren't damaged themsselves.
I would like to know if anyone else has had similar problems with dreams and how they resolved them? They didn't even mention the mattress issue.
Carli
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I'm not going to say too much as I am in competition with Dreams. However you have given them more than enough chances to sort the problem out, and they still haven't resolved the issues. So the best thing to do would be to ask for a full refund, then go and buy a similar bed on line for much less. If they are difficult about giving a refund, then tell them you will report them to trading standards.
As I said ,nice to be here !
You would be far better buying on line.
I know that many people are very wary about buying items like beds from ebay. However if you follow a few guidelines then you can save up to 75% on the shop prices:
1) most important of all make sure that the seller gives a 100% satisfaction guarantee.
2) check previous feedback for the seller, and even contact previous customers to ask them about the seller.
3) use a company who display their phone number, so that you can talk to someone about your requirements (they want you to make the right choice because it will cost them if you return it).
4) check the sellers return policy. Many sellers charge for postage on returns.....can work out very expensive if you have unpacked a vacuum packed mattress, and you don't like it.
5) try to use a seller who delivers using their own transport. Couriers often damage or misplace goods (believe me I know from experience).
Obviously you can't try before you buy, but for the saving it is worth the risk if you follow the guidelines above.
I would say go for it but since i used dreams all i have heard is bad press, i would rather pay a bit more than go through what i did, all in all it was a nightmare!
Carlih1
I have had the bed since christmas though, i love the bed in it's final state, it was all the hassle i went through just trying to get the thing to the finished product. Also how can they say it is my fault that the product was delivered damaged?
It's what is known as 'trying it on'. Many big stores will do this unless you hit them straight back with a threat to contact trading standards.
I have never ordered anything from ebay but will have a look. I would prefer to ring and order so thank you for the advice.
Quite a few sellers do advertise their phone numbers.