HSBC (merged threads)

west_is_best

Please can anyone help me?

I have had a letter from HSBC's Solicitors on Friday saying that they will pay me the full amount of £210 if I sign not to claim from them for the date supplied.
What I would like to know from you, should I accept this? I know there are about £40 worth of fee's been added since. What do I do??

Do I accept the £210? or should I hang on for the amount Ive accumilated since I sent the claim?

By the way, Im claiming for a HSBC credit card fees.

Thank you xxxxxxxxxx

novelli

I emailed HSBC to ask for the name and contact details of their CEO, they have just mailed back saying they cannot provide these details????
They suggest i contact customer services if i have a complaint!! (as if ive not already done that)!!!!!!!!!!
surely as a customer i am entitled to know who the CEO is???

Stokey125

novelli wrote: »

I emailed HSBC to ask for the name and contact details of their CEO, they have just mailed back saying they cannot provide these details????
They suggest i contact customer services if i have a complaint!! (as if ive not already done that)!!!!!!!!!!
surely as a customer i am entitled to know who the CEO is???

Try doing a company search you may find the details that way.

novelli

I did that and i think his name may be Steven green, but not sure and also dont have address etc for him.

west_is_best

Please advise my above post.... xxx

Edinburghlass_2

http://www.connectotel.com/marcus/ceoemail.html

novelli

Thanks edinburgh lass, exactly what i needed, now just have to sit and write a calm collected letter!!!

brownbabygirl

HSBC sent me my statements within a week! I only have 160GBP to claim including interest! I wonder if they will simply pay out this small amount when I ask for it despite the test case (especially since I have hinted strongly at them I am not happy and will move and have started closing off my accounts one by one with them! haha!). Any experiences?

pinkkat8910

Hi, I've just received a letter back from HSBC to my first claim and it seems to be the usual blurb about how the charges are fair and how they cannot do anything until they know the outcome of the OFT case ...

is that it then? can i not do anything until the test case is over?

any help appreciated!!

eleanor73

I have noticed that HSBC have charged me £25 for accidentally going over my overdraft limit. They debited it on 30/09/07 when I accidentally went over on 19th August. When I rang up the said that it was an 'Informal Overdraft Request' and basically to lump it. Is there nothing I can do about this?