HSBC (merged threads)

desperate_lou

howdo wrote: »

Hi,

Apols if this has already been covered - I've scanned - but 207 pages is a lot to get through!
I sent my first letter earlly may got a letter back asking for a full itemised list of charges. Sent this early June. Didn't hear anything so sent second letter at end of June. Still haven't heard anything?

Is no-response a common tactic? Do they play the "we haven't received your letters card?"

Just wondering whether to wait, resend last letter, or move to FOS or Court.

Any advice?

Hi ya

On the first letter you sent them did you breakdown the charges ie: amount/ date ? if so then should have a reply within eight weeks of that letter with an offer. otherwise you can proceed with financial odbusman or court. If as you say wrote to them early May with all the details required then your eight weeks is up and you should now ring them and find out exactly where your claim stage is up to.

good luck

lou x:D

.

desperate_lou

Jollygiantswife wrote: »

I have 2 claims going through, decided to wait the 8 weeks, got an offer on one account at 6 and a half weeks :j , still waiting for the other acount though 8 weeks up on 24th July.

Good luck whatever you decide to do!

Hi ya

Not long for you now, bet your starting to get anxious now. Im hoping my money is going into night their 14days is almost up.

fingers crossed for good news

lou x

desperate_lou

Has everyone gone to bed !!!!!!!!!!!!

no money again:mad: :mad: :mad: Looks like tomorrow the full 14 days i ve waited

lou xOff to bed now, very sad

Jollygiantswife

desperate_lou wrote: »

Has everyone gone to bed !!!!!!!!!!!!

no money again:mad: :mad: :mad: Looks like tomorrow the full 14 days i ve waited

lou xOff to bed now, very sad

Oh Lou, I really hope that while I'm typing this your lovely money is sitting in your account begging to be spent!!

Good luck!

I sent an e-mail to Leeds yesterday asking about my other claim - so hopefully I'll get some good news too soon!!:j Will keep you posted!

Nicky

Tillybella

desperate_lou wrote: »

Has everyone gone to bed !!!!!!!!!!!!

no money again:mad: :mad: :mad: Looks like tomorrow the full 14 days i ve waited

lou xOff to bed now, very sad

Oh no, not a another night :sad:

Are you going to phone again today? When I phoned the day before I got my money they were actually able to tell me my acceptance had been processed. Can't believe you've actually gone the full 14 days, mine was 13 days and I thought that was bad enough!!

Well you should get it tonight for definite!

Sam x

Amelia36

Morning All

cant believe you havent got your money Lou, looks like tomorrow for sure, its so stressfull isnt it waiting for them to pay up, suppose i was lucky getting mine in eleven days, have been on a little spending spreee but still plenty left.

Fingers crossed for tonight then, .

Check in with you all later x

Amelia.

howdo_2

Jollygiantswife wrote: »

I would give them a ring and ask them to confirm the date they received your first letter. They then have 8 weeks from this date to respond to your claim.

Thx.
Which number is best to ring - the general customer service number?

desperate_lou

howdo wrote: »

Jollygiantswife wrote: »

I would give them a ring and ask them to confirm the date they received your first letter. They then have 8 weeks from this date to respond to your claim.

Thx.
Which number is best to ring - the general customer service number?

Hi ya howdo,

The number you need to ring is 08456 028006 make sure you ve got your account number and sort code to hand, they should be able to tell you exactly what is happening. Do it now:T be prepared to listen to same tune over and over again, i waited an hr once, normally its about 30mins so go for it:T , they are normally very nice and helpful.

Good luck let us know how you get on

lou x

mixxymash

desperate_lou wrote: »

Has everyone gone to bed !!!!!!!!!!!!

no money again:mad: :mad: :mad: Looks like tomorrow the full 14 days i ve waited

lou xOff to bed now, very sad

They have been hanging it out,, the so and so's

Really hope its in tonight (fingers crossed)

Still no dosh for me either, but I've only been waiting 7 days!

Eupho

Hiya everyone

Just to let you know, I sent HSBC a letter asking for my charges back (with dates and charges etc) They received it on the 31st May, and today July 23rd I got my charges back! Its only £460 but better in MY pocket! They sent me a letter saying to sign here and send it back and that the money would be in my account within 14days.

I love MSE (and you lot )