SCS furniture

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/81943532#Comment_81943532

You don't have to, Google AI mentions reports of bias but people who are unhappy with the result are likely to complain and claim bias so it's hard to say really.

I'd start the S75 and see what the finance company says OP.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81943532#Comment_81943532

Let them come.

Their report may just shoot them in the foot.

Silver_Shark

https://forums.moneysavingexpert.com/discussion/comment/81943532#Comment_81943532

Do not book a service engineer visit. Your sofas were only delivered on 25th March 2026 so you have a legal right to reject them as faulty and demand a refund.

boobless

have now sent emails and attached evidence and photos of everything, including photos of sofa instore that we thought we were getting

many many thanks for help and i will update if and when i get any reply

sonearandyetsofa

Make sure you have included a clear statement that you're exercising your short term right to reject. When you exercise your short term right to reject, the responsibility is yours to prove that the item arrived faulty. I personally would take your photographs as proof, but if they insist you may find it helps to get a report. Cheaper to let them send their own people to inspect it if they insist, but you still have the option to get your own report to support your claim.

Settling takes days, not weeks! It's usually suggested for situations where the seat is too firm, or if it was a bit wrinkly when unwrapped, or if the seats are fibre and overstuffed. Typically cushions can lose up to 30% of their volume within the first 6 months (usually less than that). I would not expect them to gain any volume!

boobless

UPDATE: ACKNOWLEDGEMENTS

mikb

https://forums.moneysavingexpert.com/discussion/comment/81943389#Comment_81943389

IMO: It strikes me that this is the standard furniture/carpet strategy: "We recommend you faff about a bit for 31 days and come back to us when you short term rights have expired".

Don't fall for it, they are trying to run down the clock in the hope that you fall for it.

boobless

https://forums.moneysavingexpert.com/discussion/comment/81944611#Comment_81944611

yes it seems so, i have sent all the reject and s75, above is the what i presume standard acknowledgments

Silver_Shark

https://forums.moneysavingexpert.com/discussion/comment/81944611#Comment_81944611

It's exactly what happened to us with DFS. They make you wait for a technician then offer to repair, we refuse then store manager comes to our home then area manager phones, all delaying tactics. You really do have to insist on your statutory consumer rights. Reject and refund. Goods must not be faulty, damaged, or of poor quality.

boobless

UPDATE:

Had email today from V!2

closely followed by a 17 minute phone call, despite a section in my email that all contact should be via email. Lady insisted there is nothing we can do without an inspection, as they cant just take our word for it, i said surely the 51 annotated photos attached to the email is helpful…she then said that she had not seen any photos and none were attached to the email, i suggested she check it out her end as all others copied in have the photos. she then said she can see them and would forward to the technician to consider ?

I did firmly state short tern right to reject and said emmeria comments have no purpose, she would not acknowledge the rights and said she would contact via email within the next 5 days (stated they work throughout the easter period)

I informed her the call was being recorded and she said the same her end, i asked her to send me the call transcript for my paper trail and she said she would.

from a 17 minute call, this appeared