SCS furniture

born_again

I hope you are advising company you are recording..

boobless

https://forums.moneysavingexpert.com/discussion/comment/81953416#Comment_81953416

yes they said they were recording and i returned it with i also was recording the call

Okell

https://forums.moneysavingexpert.com/discussion/comment/81953416#Comment_81953416

Is that strictly necessary?

I thought it was perfectly legal to record a conversation that you are participating in…

Okell

Just to clarify as I've only skimmed the thread, you have made it explicitly clear to the seller that you were exercising your short-term right to reject for a full refund under the consumer Rights Act 2015?

Okell

https://forums.moneysavingexpert.com/discussion/comment/81944611#Comment_81944611

I'm not sure exactly what you mean by "running down the clock"?

In repect of the 30 day short term right to reject the clock stops running when the consumer first "requests or agrees to the repair or replacement of goods" and basically doesn't start running again until the goods have been repaired or replaced. So delaying tactics don't work.

I would strongly argue that a consumer notifying a trader of faults in delivered goods is the same as requesting a repair or replacement - otherwise why notify the trader at all?

See s22(6), (7) and (8) of the Consumer Rights Act 2015

boobless

https://forums.moneysavingexpert.com/discussion/comment/81953554#Comment_81953554

yes absolutely clear

Silver_Shark

OP. In your opening post you stated

"On delivery day, the delivery man noticed that the power headrest on 1 seat was not working, he undid some staple on back and said the mechanism was not in position ? he tampered around and it seemed to drop into place he took photos and said he had to report it straight away and someone from aftercare would contact us."

So what about the report and photos the delivery man took, have you reminded them of that in your right to reject and full refund request?

boobless

https://forums.moneysavingexpert.com/discussion/comment/81954408#Comment_81954408

yes, they state they have the delivery mans report, nothing about photos though

boobless

UPDATE:

Had the independent furniture report today and it really is quite damning, very thorough inspection with laser beams etc and have listed 11 manufacturing faults, from misalignment to lack of filing and electrics and low quality springs and fabric not cut to template etc etc.

report has been forwarded to finance company along with request for inspection cost and full refund.

Do i have to send this report to SCS as well ?

Thank you all again for your replies and support, lets hope this will soon be resolved, although i am expecting some excuses and rebuff.

Silver_Shark

Thank you for the update and of course you must send the report to SCS. Not sure they can argue against a full refund and collection of the sofas following the independent report. Absolutely shocking the quality of their furniture. Do keep us updated OP.