The Top Regular Savers Discussion Thread

dingling68

TIPTON

My Tipton app hasn't opened for the last couple of weeks as it states I have no / slow internet access. I have deleted and reinstalled the app a couple of times, tried mobile data to no avail, so I have now emailed them to ask if I can send in an application form by post if this can't be resolved.

Kim_13

https://forums.moneysavingexpert.com/discussion/comment/82129806#Comment_82129806

I would’ve thought they’d message you via their secure messaging portal to do this, it’s how it’s how I sent my application for the 125th Anniversary RS having contacted them to enquire if it is was possible when they added the existing customer qualification.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82129858#Comment_82129858

Doesn't a 'secure messaging portal' require you to have a secure session in place on either an app or a website?

And therefore an account with the necessary login process?

I'm a new customer, my first interaction with them was filling out the RS application form this AM.

Apparently they are sending me a "Secure" somethingorother in the post.

Think I'm a little way off secure messaging.

allegro120

https://forums.moneysavingexpert.com/discussion/comment/82129851#Comment_82129851

Tipton

I couldn't open the app yesterday (same message - slow internet access). This morning the app worked fine, now it's back to "slow internet connection".

You don't have to send your form by post, you can email it. Just make sure that it has wet signature. I've sent one this morning with the image of my signature (as I did last time applying for 125 Anniversary) and was asked to resend it with wet signature. All done, I received reply saying that it will get sorted for me today.

granta

https://forums.moneysavingexpert.com/discussion/comment/82129872#Comment_82129872

Tipton

That's interesting as my emailed form with a wet signature was rejected and I was asked to post it. I called them today to request a postal application forma and again they said I must post it back, not email.

They did indeed confirm that the app was overwhelmed by the unusual traffic yesterday night and has had to be paused to manage the demand. He was unsure whether application would resume on the app but directed me to postal for now

Kim_13

https://forums.moneysavingexpert.com/discussion/comment/82129867#Comment_82129867

It’s mimecast, completely separate to the app. It’s the app that requires the code. I guess they maintain mimecast as there doesn’t seem to be a way to attach anything in app. You get an email saying they have sent you a secure message on mimecast and to set a password to read it. Even as a new customer they would have your email by now so it should be possible.

Presumably more secure than email even if we would prefer not to need to provide a bank statement now that we have COP.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82129893#Comment_82129893

I've heard of Mimecast, never used it. So this would be another messaging system that would need logon credentials and maybe an app to be installed?

No need to explain it, I can look it up. Or maybe not since I have no desire to use it.

PixelPound

https://forums.moneysavingexpert.com/discussion/comment/82129309#Comment_82129309

I'm in. Also just opted in for Santander as my 8% RS qualifies. Any other accounts like this (not including any that do prizes in lieu of interest)

BestSeagull

https://forums.moneysavingexpert.com/discussion/comment/82129756#Comment_82129756

Tipton App RS.

This one does do electronic transfers (by request via the app to the nominated account) but also says not faster payments. I've asked two different members of staff and both were vague on the difference between the two.
They did send me a copy of the t&c.

allegro120

https://forums.moneysavingexpert.com/discussion/comment/82129880#Comment_82129880

Tipton

It probably depends on who is dealing with your application, this is not unusual for building societies. I've emailed directly to the person who helped me to open 125 Anniversary back in July.

The app is working again, can't see my new account yet, but hopefully it will show later today if the app is still working.