The Top Regular Savers Discussion Thread

gpman · 7 February at 10:04AM

https://forums.moneysavingexpert.com/discussion/comment/81874289#Comment_81874289

They probably won't be. I think mobile network providers do not deliver texts that are over 3 days old.

masonic · 7 February at 10:13AM

https://forums.moneysavingexpert.com/discussion/comment/81874309#Comment_81874309

I don't think they were ever sent. This is a Principality problem, not a mobile network problem. Hence them taking the site down for maintenance to fix it last weekend.

gpman · 7 February at 10:31AM

https://forums.moneysavingexpert.com/discussion/comment/81874323#Comment_81874323

Principality BS

My post was based upon only upon my own experiences.

But on the back of your posts I have now carefully checked my log of those experiences

(I don't necessarily log all attempts, especially if the first SMS arrives within the validity period, etc - just enough to give me a sense of balance)

According to my log of experiences, all texts requested from principality were received … eventually. Seemed an unusual situation which is why I specifically mentioned it.

However, I accept the experiences of others such as yourself may well vary, so thank you for sharing.

Your assertion that this "is a Principality problem, not a mobile network problem." is a conclusion I would definitely agree with.

WillPS · 7 February at 10:47AM

https://forums.moneysavingexpert.com/discussion/comment/81874323#Comment_81874323

More likely a problem with their service provider, the maintenance stuff would just have been to manage customer expectations while they had no way of logging in.

fabsaver · 7 February at 11:12AM

https://forums.moneysavingexpert.com/discussion/comment/81874215#Comment_81874215

Zopa

It seems the change happened at the end of January. I opened my new account on the 27th January and the account documentation stated 12 months.

However the welcome email mentioned a 6 month term. They sent me an apology email the next day (28th January):

Thanks for opening a Regular Saver pot with us. We’re getting in touch because there was an error in the welcome email we sent you. It mentioned that your Regular Saver pot has a 6-month term, but it actually has a
12-month term
– as advertised when you opened it. We’re sorry for the confusion.

gpman · 7 February at 11:25AM

https://forums.moneysavingexpert.com/discussion/comment/81874376#Comment_81874376

Principality BS

I am sure you are right. I was referring to Principality in the broader sense to include all their suppliers, agents, contractors etc that they appoint, either directly or indirectly. I have no control over those third parties. I don't even know who they may be. My contract is with Principality, not any third party they elect to appoint to help deliver the products or services they are expected to provide under that contract.
Principality should be monitoring the quality of the product or service that they are presumably paying for from such third parties.

In contrast, Principality have no control over the mobile service provider I elect to use, I do, so I wanted to attempt to eliminate them as the possible source of the delays I experienced from Principality.

janusd · 7 February at 11:47AM

https://forums.moneysavingexpert.com/discussion/comment/81874429#Comment_81874429

if it helps, I tried to connect to Principality late last night three times (once via WPS and twice directly) - none of the texts appeared… and I woke up this morning to find the texts arrived at 1:09am, 4:04am and 6:30am - but seeing as they're only valid for 5 minutes, that's not much use!

https://forums.moneysavingexpert.com/discussion/comment/81873490#Comment_81873490

@shirley999 - out of interest, what are you defining as the full amount? for an PBS 6-month account ending towards the end of the month, I usually put a 7th payment in (so £1,400) - I did it last weekend on my first maturing RS4 and it didn't get returned.