The Top Regular Savers Discussion Thread

trickydicky14

https://forums.moneysavingexpert.com/discussion/comment/81874173#Comment_81874173

I had an issue yesterday evening, first passcode did not come through had to wait 5 mins then requested a second code which did come through. First time I've had this problem.

10_66

https://forums.moneysavingexpert.com/discussion/comment/81874190#Comment_81874190

Thank you trickydicky14, I’ve not received any of the codes I’ve requested since 6.30am 🙄

trickydicky14

https://forums.moneysavingexpert.com/discussion/comment/81874194#Comment_81874194

For what it's worth, I've just tried to login and no passcode has arrived, so it does look like an issue to me.

clairec666

https://forums.moneysavingexpert.com/discussion/comment/81874194#Comment_81874194

There was an issue with the codes sometime in the last couple of weeks, they weren't coming through to my phone, and eventually the website displayed a "routine maintenance" message when I tried to sign in (possibly in response to people phoning Principality to say they weren't receiving the codes). Later in the day it was working as normal.

trickydicky14

https://forums.moneysavingexpert.com/discussion/comment/81874200#Comment_81874200

I've just attempted to login twice and no passcode!

bioboybill

https://forums.moneysavingexpert.com/discussion/comment/81872590#Comment_81872590

When did that happen? My old one matured on 1st Feb, and I started the new one the same day without noticing. The guide on here still shows as 12 months, but I can see you're correct.

masonic

https://forums.moneysavingexpert.com/discussion/comment/81874215#Comment_81874215

The 6 month term was not mentioned on their website as it was at 15th January: https://web.archive.org/web/20260115151311/https%3A//www.zopa.com/regular-saver

However, it appears there now: https://www.zopa.com/regular-saver

Then:

Now:

I wonder why they don't mention how much interest you can earn any more 🤔 Could it be because the figure is about £100 lower now?

I also think this is very disingenuous:

Only the old version of the account has been featured in the MSE guide (and they've not updated it yet following this change)

gpman

https://forums.moneysavingexpert.com/discussion/comment/81874173#Comment_81874173

It's unfortunately a regular hit or miss experience. I have had frequent examples dating back to August last year.

(I only first became a customer in July 2025)

You should receive the text eventually. Worst case example was a delay of about 12 hours, but to be fair the last 8 hours of that was due to me turning my phone off. But the text had not been delivered within 2.5 hours of request.

(I had wondered if it was my network provider causing the delay, but I can/do receive OTP texts without delay from others whilst waiting for Principality texts to arrive)

There is no obvious pattern to when the delays occur. It can be anytime of the day, any day of the week so not as though they have a quota of texts they are granted to send per day, etc.

It does resolve itself. On good days/times I usually receive texts within 15-20 seconds from them, but always a small delay. If at first, (or rather second as the second attempt can sometimes trigger the receipt of both texts) you don't succeed, give it about 6 hours or so and try again.

masonic

Principality

You should receive the text eventually. Worst case example was a delay of about 12 hours, but to be fair the last 8 hours of that was due to me turning my phone off. But the text had not been delivered within 2.5 hours of request.

My experience is that several texts requested last Sunday 1st Feb have not yet been received. I don't think they ever will be.

WillPS

https://forums.moneysavingexpert.com/discussion/comment/81874235#Comment_81874235

I agree, very poor show all round. @MSE_Petar @MSE_Abby tagging you guys in case you have an interest in what's going on here, and the misuse of the 'MSE best buy' claim.