Octopus Fixed Tariffs 2026

Dustybee

I have telephoned this morning and got zero help.

I was told there is no dedicated complaints team and no-one to escalate the matter to, just the Ombudsman if I'm not happy. I was also told no earlier tariff exists on their system for them to switch me to back to so I'm stuck with February 2026 V7.

The agent did admit that if I had rung, the tariff would have been switched there and then or better still, they said, switch yourself within the account. I would have happily done it within my account if the facility was there, but it isn't, so I can't🤬

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/81921558#Comment_81921558

If you use X formerly Twitter post in public.

SpanishBlue

https://forums.moneysavingexpert.com/discussion/comment/81921558#Comment_81921558

On every energy statement they say the following…

If you feel that our service has not met your
expectations, please get in touch so we can put
things right:
First: Contact our team. If an advisor is not able to
resolve your query, you can ask for it to be escalated
to a specialist or team leader.
Then: If you're still not happy you can ask for an
independent review by an Operations Manager and
we’ll reply within 5 working days.
Finally: If you followed these steps but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman:
energyombudsman.org or call 0330 440 1624. This is
a free independent service whose decision we must
abide by.
You can read our complaints policy on our website.

So there definitely is a process, even if their own staff are not aware of it!

bristolleedsfan

Mark email complaint

issueresolution@octopus.energy

tfhnota

Or  email the CEO directly at greg@octopus.energy

Dustybee

https://forums.moneysavingexpert.com/discussion/comment/81921860#Comment_81921860

I did send the formal complaint to this email address. I expected an automatic "we've received your complaint …" but nothing, so after a couple of days I emailed the hello@octopus and asked if my complaint was in the system and received a reply the next day.

Lorian

Octopus 10M Fixed March 2026 v1

Replaces 12 month fix.

£50 exit fees

Interesting. electric slightly lower and gas slightly higher than mar v4 12mth .

Lorian

Emails have gone out for people on existing people in fixes it seems. Old and new rates at the bottom of the email if you want to skip to the chase.

Close but not quite as expected.

On mine I see

• Electricity unit rate drops by 3.51 p/kWh

• Gas unit rate drops by 0.32 p/kWh.

What_time_is_it

https://forums.moneysavingexpert.com/discussion/comment/81922485#Comment_81922485

I’ve not had this email yet.

I’m on the Feb 2026 v6 fix.

tfhnota

The removal of policy costs came at just the right moment, otherwise many would be complaining, standing charges have to go next. July 1st may well be a nasty shock for those not already on a fix, looks like there may be some help for the welfare crowd from the government if prices turn really nasty. Ofgem also need to narrow down the difference between energy cost and retail prices, a gradual reduction from x2.2 to 1.5, perhaps, after taking into account the removal of s/c's and various costs savings that AI will bring.