Octopus Fixed Tariffs 2026

BillyHorner

https://forums.moneysavingexpert.com/discussion/comment/81915713#Comment_81915713

Apologies. I was doing it from memory. I've just checked and it was the 26th that I requested the switch (before they withdrew the tariff later that day).

I've edited my other post to reflect the correct date.

Dustybee

https://forums.moneysavingexpert.com/discussion/comment/81915635#Comment_81915635

Thanks for posting this. I have put in a formal complaint but have yet to receive any reply. Glad you got it sorted though.

Kim_13

https://forums.moneysavingexpert.com/discussion/comment/81915713#Comment_81915713

I’m not surprised they had to honour it in this case given that they switched the customer to the (then) currently available tariff which was more expensive, rather than the (presumably clearly identified) tariff requested. As the tariff they had asked for was not available when they came to action it, they should discarded the request or replied to say that only v7 was now available, would they like to switch to that or remain on their existing tariff. Not switch them to a tariff they didn’t ask for.

It’s not quite as clear cut in the other case as Octopus had informed that v6 was no longer available, and the email after that should have perhaps been dismissed as not credible. But at no point did Dustybee ask for v7. Octopus should have advised that they were not responsible for the content of third party websites and left their November fix in place, not tell them something false (v6 now available) so as to get them to agree to move and then cover that with further incorrect information. V7 will in April be cheaper than V6 was in February, but it is still V7 at the end of the day and the margin will still be there as V6 will be going down as well.

Lorian

The complaint could still just get routed to the AI or the same agent. If you don't want to ring them you could try sending another message to the regular email telling them they made a mistake while you wait. Keep it extremely brief just quote your account number and say on your switch on the 26th they put you on V7 but is should have been V6. If you get a different (real) agent they may just tweak it.

WiserMiser

If you want to get a different agent, withhold your number. 141 from a landline, #31# from a mobile.

pfpf

i must say i don't do social media but in the middle of last year i opened a twitter account just so i can communicate with Octopus and have a "paper" trail at the same time.

it's been very fast and easy to get things done, i think iv'e changed tariffs about 4 or 5 times.