Octopus Fixed Tariffs 2026

BillyHorner

https://forums.moneysavingexpert.com/discussion/comment/81915713#Comment_81915713

Apologies. I was doing it from memory. I've just checked and it was the 26th that I requested the switch (before they withdrew the tariff later that day).

I've edited my other post to reflect the correct date.

Dustybee

https://forums.moneysavingexpert.com/discussion/comment/81915635#Comment_81915635

Thanks for posting this. I have put in a formal complaint but have yet to receive any reply. Glad you got it sorted though.

Kim_13

https://forums.moneysavingexpert.com/discussion/comment/81915713#Comment_81915713

I’m not surprised they had to honour it in this case given that they switched the customer to the (then) currently available tariff which was more expensive, rather than the (presumably clearly identified) tariff requested. As the tariff they had asked for was not available when they came to action it, they should discarded the request or replied to say that only v7 was now available, would they like to switch to that or remain on their existing tariff. Not switch them to a tariff they didn’t ask for.

It’s not quite as clear cut in the other case as Octopus had informed that v6 was no longer available, and the email after that should have perhaps been dismissed as not credible. But at no point did Dustybee ask for v7. Octopus should have advised that they were not responsible for the content of third party websites and left their November fix in place, not tell them something false (v6 now available) so as to get them to agree to move and then cover that with further incorrect information. V7 will in April be cheaper than V6 was in February, but it is still V7 at the end of the day and the margin will still be there as V6 will be going down as well.

Lorian

The complaint could still just get routed to the AI or the same agent. If you don't want to ring them you could try sending another message to the regular email telling them they made a mistake while you wait. Keep it extremely brief just quote your account number and say on your switch on the 26th they put you on V7 but is should have been V6. If you get a different (real) agent they may just tweak it.

WiserMiser

If you want to get a different agent, withhold your number. 141 from a landline, #31# from a mobile.

pfpf

i must say i don't do social media but in the middle of last year i opened a twitter account just so i can communicate with Octopus and have a "paper" trail at the same time.

it's been very fast and easy to get things done, i think iv'e changed tariffs about 4 or 5 times.

Dustybee

I've had a response to my official compliant. It is signed from the same person who I was dealing with unfortunately. Basically they are adamant that the tariff was not available at the time of my request and they are not giving me the option to go back to the November V3 tariff. The offer is a £50 sorry.

I'm not happy as I believe V6 was available at 1.30pm on the 26th February when I messaged but am unsure at whether to push to go back to November V3 fix which would end right before winter and who knows what may have happened to energy prices by then.

What do you guys think?

Lorian

Try one of the other contact methods mentioned above or try asking for the issue to be 'escalated to a team leader'.

Lorian

march V4 is out. Looks quite a bit lower on electric units and a little lower on gas for me (compared to march v3) [edited]

Keep in mind this may not help if you have exit fees on current tariff.

bristolleedsfan

Anyone who took out March v3 has 14 day cooling off period, v4 cheaper in North West as well.