Sainsbury’s credit card transfer to NatWest

sausage_time

Which bank is this?  Do you have another savings or bank account you can use on this occasion?

mausberg2000

14 0ctober sainsbury card doesnt work.  Natwest waiting customer service 30 mins. No invite.  I just hope my bill is being paid direct debit in full each month as it was with sainsbury.

Allusernamesaretaken

Unfortunately you cant do it that way, as every Natwest card has that sort code and acc no. So when you try to set up a new payee manually, it recognises the numbers as cards in the drop down, so wont let you proceed to enter your own 16 digit ref. Natwest Nectar card is not available with HSBC.
And Natwest dont have HSBC in their Payit list either.
They hope to have it fixed by November.

EarthBoy

Allusernamesaretaken said:

Unfortunately you cant do it that way, as every Natwest card has that sort code and acc no. So when you try to set up a new payee manually, it recognises the numbers as cards in the drop down, so wont let you proceed to enter your own 16 digit ref. Natwest Nectar card is not available with HSBC.
And Natwest dont have HSBC in their Payit list either.
They hope to have it fixed by November.

This is only a problem with banks who have a drop-down list of pre-populated payment details.  Lloyds and Halifax don't use such a system, so you always have to enter the details manually.  I've successfully set up a new payee to NatWest Nectar Credit Card from my Lloyds account.   I've set a payee up on my Starling account, too. 

MarzipanCrumble

I have a Clarity CC with Halifax which has had a zero balance most of its existence - I spend everysooften on it to keep it viable.  Never have they closed it.  Yes, have had a communication asking / suggesting I use it if I want to keep it.
That is dreadful to close your CC just because it has a zero balance.  If a zero balance for 12 months maybe communicate with you to check if still want it....

prowla

(This relates to the thread title, rather than the OP therein.)

It's getting near to my normal payment data and I realised I hadn't received my normal printed statement from the transferred card account.

I have another NatWest card and upon logging into that account my transferred one was there too.

I think I hadn't signed up to paper bills for the existing NatWest one, so the transfer must've adopted that setting.

No issue for me now I know, but something to keep an eye out for!

Rich2808

Lemons_Oranges said:

sausage_time said:

Lemons_Oranges said:

WillPS said:

Allusernamesaretaken said:

None of the options work and my bank know that customers are having issues.
I've been on the FBook chat, phoned both banks involved and no progress. Been trying for almost a week.

The Nectar CC isn't in the drop down list of Natwest cards to choose, from my bank.
All Natwest cards have the same acc no and sort code and they wont let me add my CC number as the ref, doesnt recognise it.

I don't want a DD, and I never needed one with Sainsbury's Bank.
Hoping they will sort it out soon.
Already looking at other cards to move to.

Your statement's giro slip will contain a 6 digit sort code. The account number will be 00000000. The reference is your 16 digit card number.

You'll probably find one of these aligns with one of the options on that (very old) drop down anyway.

Regrettably no, this is the advice they passed to me the first time. When presented with the list of accounts none have the required 4 or 5 digits the Sainsbury cards start with.  Any that you choose will not allow you to enter your card number as the reference.  Couple more phone calls and the suggestion is to choose an a/c that allows you to enter the reference. The bank then flags you, warning that the transaction may not go where it is supposed to and it may even disappear altogether.  Call me old fashioned but I tend to stop at this point regardless of what they are telling me.  This is an utter mess, the card will be heading to the shredder once I can pay this bill.  The Nat West web site tells you that you have a number of ways to pay including ringing them and doing it 'over the phone' This is probably the next move followed by standing in the local branch on my day off and not leaving until the sort it out.

Set up a new payee.  Don't use the drop-down, just set the details manually.  Sort code 62-19-70, Account 00000000, Reference your 16 digit card number.  Every bank account should let you set up a payee in this way (any drop-down can never cover all companies you might want to pay).

If you are nervous send £1 first to make sure it arrives.

Job done.

Once set up you can use that payee for future payments (if you keep you card and really don't want to use Direct Debit).

Create New Payee.   Enter Details.   'We already hold these payee details'    Continue - get list with no option for that account - Only option is Nat West Visa Classic Card which has a free text box.  Gone for a pound.  Again though, system is broken, they hardly instil confidence.

I am in a similar issue making an online banking payment from HSBC - and used the NatWest classic visa card option as none of the other Natwest drop down options allow you to enter a card payment reference starting 5126. I want to schedule the payment in advance with my bank (rather than using the Natwest app) - so it is easier.

Have done a small test payment - so hope it works.

It is perhaps amusing that the one thing the FAQ on the transfer doesn't cover very well is how you pay your actual credit card bill in future - which is a bit fundamental!! Many people may perhaps still use the old Sainsburys bank payment details - will Sainsburys forward the sums on to Natwest or will the payment just get returned?

bonelessfish

I was having similar issues making an online payment from my First Direct account. I managed to speak to someone in a call centre, who suggested making my online payment to the old Sainsbury's Bank details. I tried this with a token £1 and it worked. I was also advised that the PayIt system would include First Direct at the end of November. I have made two more payments to the Sainsbury's Bank details and they both reached my NatWest Nectar credit card account within an hour.

luckykim

I raised the issue of not being able to pay NatWest nectar card on the 7th Oct the day the NatWest app showed my credit card, both with NatWest and HSBC. I tried to make a test payment but couldn't. I had exactly the same issue as others. I couldn't make a payment to my NatWest account from HSBC nor could i make payment through NatWest app using PAYIT as HSBC isnt listed. I spent 8 hrs trying to sort the issue. I was sent backward and forward btw the 2 banks customer services like a ping pong ball. In the end i had enough and made a complaint to both banks, i told them i was their customer and not there unpaid employee! I told them it was a banking issue that needed to be sorted out between them and would affect other customers.
HSBC were great, complaint was easy to raise and i was contacted by the phone within 48 hrs. The lady was lovely and thanked me for raising the issue and told me the complaint had been esculated as i was correct it was a banking issue that both banks had to sort between them.
NatWest on the other hand, whose credit card it is are useless. They wouldnt let me speak to a manager to make a complaint instead i had to do it through Cora which is one of the most irratating and frustrating system invented. The only correspondence ive had from them is an acknowledgement email of my complaint and this is being sent to an old email which i cant change through the NatWest App. Im told i need a card reader to do this. Ive also found out My D/D doesnt seem to have been automatically swapped over. Raised these issues as well. It's a complete joke. I still can't pay my credit card to clear the balance. Ive started to use my debit card instead.

Ive sent an email to  Martin Lewis to raise the issue as it seems the problem is being kept quiet by the banks.

leboff

Due to an unexpected expenditure I need to raise my card limit. I logged into the Natwest website for only the second time (I don't want to use the app), and managed to find out how to do this online. It directed me to "manage my card", but I find that this doesn't show up on the list of things I can do with my card! 

So I rang the helpline, which gave a wait time of 25 minutes (heavier than usual calls due to the Sains bank transfer- who knew??) but did offer a callback option (yippeee!), which I selected & confirmed that I wanted callback on the number I was calling from. At this point I got the hold music. No thanks or confirmation that I would get a callback. Of course I didn't get a callback. Natwest, I'm not impressed!