Sainsbury’s credit card transfer to NatWest

macy08

jackjones01 said:

macy08 said:

I was already a customer with Natwest and have their credit cards too.  The 'manage credit limit' option on the app only appears for my original Natwest credit cards but not the migrated Sainsbury's Nectar card.

Have you queried this with NatWest ? 

No as I don't need to change my credit limit.  Was merely checking as a result of posts here

Allusernamesaretaken

EarthBoy said:

AuntSal said:

Why oh why don't NatWest support payments made from HSBC  -  a huge global bank.

It's nothing to do with Natwest not supporting payments from HSBC, because of course they support them. The problem lies with HSBC who won't let you input your own card number and insist you choose from a drop-down list instead. 

At the same time HSBC are blaming Natwest, saying that they can't add the Nectar CC to their drop down list if Natwest have not given them the information. 
I am awaiting a response from Natwest to the complaint I have submitted.
But it's nearly November so not expecting the old link to work for much longer.

edinburgher

I am scunnered with this transfer. 

1. Couldn't log in online because Natwest wanted to send codes to an old mobile phone number that I no longer have access to. I have been a Natwest customer in the past but have no other open accounts with them. They were still sending messages about the transfer to my current (correct) mobile phone number.

2. Tried to request a one time code through the post. It arrived, didn't work.

3. Requested a new one time code through the post, no sign of it after requesting last week.

Looking forward to transferring my 0% balance to another BT card in the new year, still haven't been able to log in.  

sausage_time

Allusernamesaretaken said:

EarthBoy said:

AuntSal said:

Why oh why don't NatWest support payments made from HSBC  -  a huge global bank.

It's nothing to do with Natwest not supporting payments from HSBC, because of course they support them. The problem lies with HSBC who won't let you input your own card number and insist you choose from a drop-down list instead. 

At the same time HSBC are blaming Natwest, saying that they can't add the Nectar CC to their drop down list if Natwest have not given them the information. 
I am awaiting a response from Natwest to the complaint I have submitted.
But it's nearly November so not expecting the old link to work for much longer.

HSBC should allow an option to make manual payments to any sort-code, account number, and reference and not try to mollycoddle their users.  That's the real problem here, and any complaint should be directed to HSBC (IMHO).

virgo17

macy08 said:

I was already a customer with Natwest and have their credit cards too.  The 'manage credit limit' option on the app only appears for my original Natwest credit cards but not the migrated Sainsbury's Nectar card.

Mine is exactly the same, although I have no wish to change my credit limit on either card. Most banks won't allow a credit limit to be adjusted on a new card, usually for three or six months. It rather looks like Nat West are treating the ex Sainsbury card as a "new" card. To them at least.

Rosie495

What a shambles. Now up and running except as my Sainsbury' card has transferred to Nat West they have automatically put mine and my Partner's joint account online too (we do not wish to bank online) I have explained that the credit card is in my name and has no connection to the joint Nat West account, they will not remove the joint account from online status without removing the credit card too. We want to go back to paper statements but cannot get this for credit card. Therefore I cannot operate the credit card online without the joint account being there too and my Partner cannot operate the bank account other than through my online account  We were never advised by Sainsbury's or Nat West before transfer that his would happen. Does anyone know if Nat West legally have the right to do this, I could understand it if the current account was just in my name but surely a joint account with two names cannot be put online without our agreement. I would be grateful for any comments

EarthBoy

Just because your joint account is online, you don't have to use it online.  

darby1canardly

I have spent days trying to access my Sainsburys Credit Card after the transfer date as no activation code has been received. Online at NatWest the code is supposedly sent but nothing on my phone. 3 times they have said it was sent in the post but I have received nothing in the post from NatWest. Told to use WhatsApp to communicate with the same result, lots of apologies but no activation code! I have stopped using the card now so just hope that when the balance is cleared I won't have to have any more dealings with NatWest!

rodw25

As a holder of a Sainsbury's credit card account, I never received any meaningful information to assist with the transfer to NatWest. I tried their help line and rang off after waiting 20 minutes in a telephone queue. I then tried their Chat Bot which was totally unproductive. My light bulb moment was to talk to a Human Being in one of NatWest's branches. A charming lady, named on her business card as a Personal Banker with the qualification of Chartered Banker, first got me my customer number which then enabled her to set up my NatWest credit card account on their system. I then downloaded their App on to my Mobile phone and proceeded to set up a password and pin. Throughout this process she was very patient and helpful. I will, of course be changing my password and pin.

Between us, another issue I had was also dealt with successfully. This was where my current account bank statement showed a debit to NECTAR by direct debit. I immediately thought this must be fraudulent because Nectar's business is Loyalty Points.

However, when the amount in question matched exactly the sum to be paid to the NatWest credit card account by my bank, the penny dropped. The Payee was NatWest, not Nectar. The personal Banker then explained that the payee should have shown up on my bank statement as NATWEST NECTAR not NECTAR. This mistake by NatWest seems totally bizarre and unbelievable but time will tell when I get my next monthly statement from my Bank.

sausage_time

I have merged the five similar threads into this one.