Cheap Energy Club tarrif not available - why

Troy_Tempest

Another one here saying I'm not eligible. Currently on Octopus 12M Fixed November 2024 v2, been a CEC member for years.

Changed suppliers in the drop down boxes, tried a different browser, changed password, still no good.

Any response from Cheap Energy Club anyone?

I mean if the 50,000 switches have used up, fine but let us know...

ballisticbrian

Where is that spinning Martin Lewis emoticon, just when you need it!

victor2

Troy_Tempest said:

Another one here saying I'm not eligible. Currently on Octopus 12M Fixed November 2024 v2, been a CEC member for years.

Changed suppliers in the drop down boxes, tried a different browser, changed password, still no good.

Any response from Cheap Energy Club anyone?

I mean if the 50,000 switches have used up, fine but let us know...

Back on page 3

Selkra

Okay - well, I have tried everything, multiple times, and I can only conclude two things:
1) There is a bug in the system for those who had to update passwords for old CEC accounts
2) The Money Saving Expert Team don't care. 

I've emailed twice with no response, and even the link in the auto-email for more info has an error. 

I could really do without the big jump in energy tariff. Especially since I actually wanted to lock in a cheaper tariff in early September and Octopus advisor said it might be worth waiting a couple of weeks for a better deal. (More fool me.) I tried to get a better deal before the end of September but they were already quoting the October price capped figures (still awaiting a call back from them to explain why, since September cap was technically still in place and the standing charges were higher in their offer than the capped rate).

Beyond frustrated... in case that wasn't already obvious. 

Jeanieallergy

Same problem here - had to change my password and then says I'm not eligible for the tariff even though I've been a CEC member for donkey's years

LustyT

Selkra said:

Okay - well, I have tried everything, multiple times, and I can only conclude two things:
1) There is a bug in the system for those who had to update passwords for old CEC accounts
2) The Money Saving Expert Team don't care. 

I've emailed twice with no response, and even the link in the auto-email for more info has an error. 

I could really do without the big jump in energy tariff. Especially since I actually wanted to lock in a cheaper tariff in early September and Octopus advisor said it might be worth waiting a couple of weeks for a better deal. (More fool me.) I tried to get a better deal before the end of September but they were already quoting the October price capped figures (still awaiting a call back from them to explain why, since September cap was technically still in place and the standing charges were higher in their offer than the capped rate).

Beyond frustrated... in case that wasn't already obvious. 

I think there's probably two bugs; one for exisiting BG customers who can workaround it by playing with their current provider settings, and another one for those who had to change their password like you say.

It's frustrating though that we haven't had any confirmation from the MSE side though.  If this is a bug that they are planning to fix then I would like to know because I will hold fire on switching until they can.  If there's no chance of it ever working then I will shop around elsewhere.

victor2

If you haven't already, try emailing  msedeals@moneysavingexpert.com

dwl99

victor2 said:

If you haven't already, try emailing  msedeals@moneysavingexpert.com

I tried emailing

energyclub@moneysavingexpert.com

solusoracle

I managed to get it to work...

After re-entering my address details and completing the tariff information, the system seemed to "know" what my usage was already from a third party data source (usage was higher than the estimate on my last bill).

I was then able to see the British Gas Collective tariff once again and proceed to switch.

Beforehand, I had overwritten the usage details as per my most recent bill, and this is what prevented me from continuing to see the tariff. Maybe it can't show you the tariff if it can't see your usage from the third party data source?

Thelawn

Hi.

I have logged into the mse energy website tonight from 9pm, it asks for address details and  tariff details, click for get results and it says oops problem with connection to mse servers and cannot proceed further to see details of available tariffs.

Tried what solusoracle quoted using existing usage it quoted, but no joy. 

Has anyone had that problem today?

Thank you.

'It looks like something has gone wrong while talking to our servers.

Please check your connection and try again in a few moments.'