octopus new tariff july v1

The_Hawk

Kim_13 said:

The_Hawk said:

Moved my gas, yet again, to the latest fix (Octopus 12M Fixed November 2025 v3).

From dialling the phone number to ending the call, having completed the switch, took all of 1 minute 40 seconds!

Do you only have gas with Octopus? Wondering if it’s possible to switch one but not the other if a dual fuel customer. 

Recently having come to the end of a fix which included (relatively) cheap electric at 21 something, it would have let me change one while leaving the other. Could have saved by ditching just the gas part early if they allow that mid term.

Similar to other responses, I have electricity and gas with Octopus, but only wished to switch my gas.

I have found that switching one fuel seems to be easiest (and quickest) by phone.

2010

Yesterday my call was answered within two minutes and the switch was done in one minute.

Kim_13

25 minutes by email yesterday wasn’t bad either. I think I would worry about switching just one fuel by phone - by sending an email, you can easily prove you only asked to switch one if both happened to be switched by mistake.

Maybe they aren’t that quick normally and had extra staff on knowing it was budget day, time will tell.

Lorian

Just to add here V3 has gone and the more expensive V2 is the offer now 

vic_sf49

They do, or at least did, have a link to switch a single fuel. No clue if it still exists, or where the link is hiding these days. 

But it never worked, if your were outside of the last 49 days of a fixed tariff, so it's pointless, for the majority of us on here, who jump from tariff to tariff.

So I'll have them do it for me, via email. But one reason I stay with Octopus, is it's very easy to contact them, especially by email, as I hate phoning and talking to people.

And the billing has always been correct, even with multiple switches in one month. 

Kim_13

vic_sf49 said:

They do, or at least did, have a link to switch a single fuel. No clue if it still exists, or where the link is hiding these days. 

But it never worked, if your were outside of the last 49 days of a fixed tariff, so it's pointless, for the majority of us on here, who jump from tariff to tariff.

So I'll have them do it for me, via email. But one reason I stay with Octopus, is it's very easy to contact them, especially by email, as I hate phoning and talking to people.

And the billing has always been correct, even with multiple switches in one month. 

I still have one in app today, but didn't on Wednesday when I emailed them asking to switch.

EssexHebridean

Very glad I pounced when I did  - seeing how little time V3 lasted! 

WiserMiser

vic_sf49 said:

But one reason I stay with Octopus, is it's very easy to contact them, especially by email, as I hate phoning and talking to people.

You may be favourably impressed if you phone Octopus.  In my experience they usually answer pretty quickly, being 0808 it's always a free call, they understand and speak English well, know their stuff and the line is loud and clear.

m_c_s

Lorian said:

Just to add here V3 has gone and the more expensive V2 is the offer now 

I have not seen that before. Removing the newer V3 and then reverting back to V2 as the latest would suggest V3 gas was very popular and probably exceeded some sort of sales limit they may have set.

vic_sf49

WiserMiser said:

vic_sf49 said:

But one reason I stay with Octopus, is it's very easy to contact them, especially by email, as I hate phoning and talking to people.

You may be favourably impressed if you phone Octopus.  In my experience they usually answer pretty quickly, being 0808 it's always a free call, they understand and speak English well, know their stuff and the line is loud and clear.

I do agree with all that, as I had to join up via the phone, when no one seemed to be doing online switching during the covid / crazy prices era.

I will phone if written communication isn't an option, but I still hate it. 😂 

My phone rings, and I stare at it from across the room.