Civil Enforcement PCN

Kaipa88

I have received a PCN from Civil Enforcement for £100.00 (£60.00 if paid within 14 days) for parking at one of their car parks in Bridlington on 21st June. I booked via JustPark and have found out I put in my old reg plate (phone autofilled and foolishly didn’t double check). I have already had a rejected appeal on this but is there any grounds to reject paying if I can show proof it was booked in good faith on JustPark? I’ve contacted JustPark also and they’ve just referred me back to Civil Enforcement. I paid and it was a genuine error..

I’ve also contacted BPA but the website advises it can take up to 28 days to respond. Should I just pay the £60.00 or can I ignore it? 

Gr1pr

If you used the incorrect VRM it's a major keying error so CEL should have offered the £20 option in the joint code of practice,  so have you already appealed to CEL , and if so, did they reject the appeal but offer the £20 option   ?

Check out the BPA joint Code of Practice for keying error details 

Kaipa88

Please find response below:

Castle

CEL are claiming that it's a "Permit Holders Only" car park.

Gr1pr

As above,  they are stating that it's a Permit Holders Only car park,  meaning that it's not a pay to park car park 

Kaipa88

So what can I do? They haven’t even mentioned the wrong number plate as I wasn’t aware of it until JustPark pointed it out today 

Castle

Stupid question perhaps: but, is there more than one car park and the driver went to the wrong one.

Kaipa88

I’m not following your point sorry..

Gr1pr

Our belief is that it would not matter which vehicle was paid for to Justpark, or how much was paid, because CEL are stating that their car park at that health centre is permit holders only 

Meaning that nobody else can park there without incurring a £100 charge , no pay to park option 

They didn't reject the appeal based on the justpark error,  or about payment or non payment,  which was your interpretation of the pcn 

We believe that the driver should NOT have parked there,  period  ( meaning that we believe that the driver should have parked wherever the justpark location was, perhaps somewhere close by   ?  But not where they did   )

Edit 

I just checked the Justpark site and pay to park is permitted,  by pre booking an e permit 

https://www.justpark.com/uk/parking/york/s/humber-primary-care-providence-place-bridlington-york-yo15-2qw/

The entrance sign clearly states, Permit Holders Only 

Clearly they have not taken into account the major keying error,  so the VRM of the vehicle that did park wasn't authorised by an e permit,  hence the pcn arriving 

What did your appeal say  ?  Word for word  

Kaipa88

To Whom It May Concern,

I am writing to formally dispute the Parking Charge Notice issued to me, received on 28th June 2025, in relation to alleged unauthorised parking at Humber Primary Care, Providence Place, Bridlington, YO15 2QW.

I had a valid and confirmed booking through JustPark for this location on 19th June 2025, with reference number 89613755. The booking was paid in full (£8.79), and I was under the reasonable belief that my parking was authorised based on this confirmation. At no point during the booking process was I informed that the car park was for permit holders only or that using it via JustPark could lead to a PCN.

JustPark is a reputable platform, and I relied on the details provided at the time of booking. If the car park is indeed not available for public booking, this is an issue between the operator and JustPark, not the driver acting in good faith with a paid booking confirmation.

Please find attached (or available upon request):

• A copy of the JustPark booking confirmation (ref: 89613755)

• Proof of payment

• A copy of the PCN/letter received

In light of this, I respectfully request that the Parking Charge Notice be cancelled immediately.

This was my appeal however this was BEFORE I found out I put the wrong reg plate on the booking…

Gr1pr

I presume that they gave you a popla code   ?  (  The popla code that you should have redacted in their reply  )

The signage within the health centre explained the parking contract with the actual driver that parked there , regardless of who booked with Justpark