Here I go again ….

QrizB

That (the handover reading "problem") is not unusual. It means you'll either be paying EDF for some energy you've been supplied by Octopus, or vice-versa.

You should find out what the handover readings are when you get your first bill from Octopus.

Rosie1001

XQrizB said:

That (the handover reading "problem") is not unusual. It means you'll either be paying EDF for some energy you've been supplied by Octopus, or vice-versa.

You should find out what the handover readings are when you get your first bill from Octopus.

EDF probably don’t want to give me my £900 back ! 

I’ve got all my screen shots of meter readings with date and time stamps on from the day before change over to octopus to 5 days after …. 

Scot_39

Rosie1001 said:

Well here is something to add to the mix 

The meter just clicked at 4.09 pm ..!!!

be interesting to see if it goes off at 5.09 pm ! 

EDIT ..it did click off at 5.09 

So looks like they have you on Snug afternoon boost for the ALCS L contactor symbol - which I assume will disappear for that hour too -at least as a test unless as above they took the initial conversation as a switch request.

I woould hope they also have you on the c9p off peak rate too for that hour - as otherwise your heating might have come on if powered on - at the c31p e7 peak rate

Remember Snug doesn't rely on your peak off peak registers - it uses the 48 1/2 hour data points - so what the meter says for price could be off - but your app and bills etc should reflect the snug rates - for the off peak core and any extended overnight and of course the 1 hr afternoon boost..

Scot_39

Rosie1001 said:

Just got this …..

Just read one of the Octopus blogs on the validation process and margins for acceptance.

Wow they do like to make things complex - all in the supposed name of fairness.

How far out are the validated numbers vs those you supplied ?

I could see how with irregular readings from dumb meters (old or non comms smart) it is necessary - but surely with working smart they could just use an agreed dates overnight readings

Scot_39

Rosie1001 said:

XQrizB said:

That (the handover reading "problem") is not unusual. It means you'll either be paying EDF for some energy you've been supplied by Octopus, or vice-versa.

You should find out what the handover readings are when you get your first bill from Octopus.

EDF probably don’t want to give me my £900 back ! 

I’ve got all my screen shots of meter readings with date and time stamps on from the day before change over to octopus to 5 days after …. 

I suspect few companies like giving money away.

Has it been the 2 weeks since final bill yet ?

In my experience of EOn Next these days - it goes right up to the wire - when do a manual request - which iirc is 3 weeks.

Rosie1001

Scot_39 said:

Rosie1001 said:

Just got this …..

Just read one of the Octopus blogs on the validation process and margins for acceptance.

Wow they do like to make things complex - all in the supposed name of fairness.

How far out are the validated numbers vs those you supplied ?

I could see how with irregular readings from dumb meters (old or non comms smart) it is necessary - but surely with working smart they could just use an agreed dates overnight readings

They have no mr given me any numbers yet , I have emailed and asked them 

Rosie1001

Scot_39 said:

Rosie1001 said:

XQrizB said:

That (the handover reading "problem") is not unusual. It means you'll either be paying EDF for some energy you've been supplied by Octopus, or vice-versa.

You should find out what the handover readings are when you get your first bill from Octopus.

EDF probably don’t want to give me my £900 back ! 

I’ve got all my screen shots of meter readings with date and time stamps on from the day before change over to octopus to 5 days after …. 

I suspect few companies like giving money away.

Has it been the 2 weeks since final bill yet ?

In my experience of EOn Next these days - it goes right up to the wire - when do a manual request - which iirc is 3 weeks.

No not two weeks yet , I thought all was ok until I got that email today 

Scot_39

But the switch has gone through - so doesn't that mean EDF have agreed the same readings as Octopus.

Have a look on the final bill (or is it bills) from EDF and compare those to your readings - they should match Octopus figures when you get them - so you never pay for the same energy twice if a gap was in one of their favors - or pay zero for it because of a gap in your favor.

Scot_39

Also just another thought -as cannot remember exactly how long it took - but it's possible - the 2 weeks for refund (or penalty) may count on the as sent - so it's 2 in reality weeks + say 3+ days BACS clearance - or whatever it takes for a reverse DD payment if thats different.

Rosie1001

Spoke to octopus ..I can go on snug as I asked last week …but there was an issue from their side which will be resolved soon , it did go on my meter initially then failed ,so back on e7 until it’s sorted