Here I go again ….

Rosie1001

That’s off my app 

I had my heating on low yesterday to try it out to make sure was working properly 

Swipe

You needs to get those E10 ALCS timings fixed sharpish as it looks like anything used in the afternoon is being charged at peak rate. It should happen straight away if done by the person on the phone. You shouldn't need to be waiting ages for it to be done even if it has been sent off to a different team. I'd send them that screenshot and chase them again.

Rosie1001

I’ve emailed  them , if I don’t hear back soon I will ring them tomorrow when I finish work 

Rosie1001

Also the icons on my meter , that show the off peak is on , they seem to be on at random times 

debitcardmayhem

Rosie which tariff are you on? those rates look high and you used a lot between 1330 and 1630 and again 2100 to 2200. It looks like your off peak is 0030-0730. but the ALCS needs sorting too.

QrizB

debitcardmayhem said:

Rosie which tariff are you on? those rates look high

Looks like E7, although the "£ 0.00 day rate" seems a bit suspicious! I think it's just how Octopus's charting works, though.

Rosie1001

I’m on E7 with them 


 

Rosie1001

debitcardmayhem said:

Rosie which tariff are you on? those rates look high and you used a lot between 1330 and 1630 and again 2100 to 2200. It looks like your off peak is 0030-0730. but the ALCS needs sorting too.

That’s my old E10 timings , so when my water was switched on and my heating , they went on peak cost 

the ACLS is supposed to be getting updated… I’ve emailed the smart meter team 

Rosie1001

Got this yesterday 

Thank you for your message. As the in home display was installed by your previous supplier, it can tend to show historical data and require a reset. I wanted to let you know that a tariff update has been requested, and this should reflect on your in-home display when it resets at midnight. The ALCS is already set to the current off-peak period, which is all days from 00:30 to 07:30.

I’ve told them that’s it’s not as it’s still putting my heating and water on , on my previous supplier times 

debitcardmayhem

I think @QrizB is correct the blue line doesn’t correlate to your charges , just the times. Had me worried for you there.