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Here I go again ….
Comments
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That’s off my app
I had my heating on low yesterday to try it out to make sure was working properly0 -
You needs to get those E10 ALCS timings fixed sharpish as it looks like anything used in the afternoon is being charged at peak rate. It should happen straight away if done by the person on the phone. You shouldn't need to be waiting ages for it to be done even if it has been sent off to a different team. I'd send them that screenshot and chase them again.3
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I’ve emailed them , if I don’t hear back soon I will ring them tomorrow when I finish work1
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Also the icons on my meter , that show the off peak is on , they seem to be on at random times0
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Rosie which tariff are you on? those rates look high and you used a lot between 1330 and 1630 and again 2100 to 2200. It looks like your off peak is 0030-0730. but the ALCS needs sorting too.4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com1 -
Looks like E7, although the "£ 0.00 day rate" seems a bit suspicious! I think it's just how Octopus's charting works, though.debitcardmayhem said:Rosie which tariff are you on? those rates look highN. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.1 -
I’m on E7 with them
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That’s my old E10 timings , so when my water was switched on and my heating , they went on peak costdebitcardmayhem said:Rosie which tariff are you on? those rates look high and you used a lot between 1330 and 1630 and again 2100 to 2200. It looks like your off peak is 0030-0730. but the ALCS needs sorting too.
the ACLS is supposed to be getting updated… I’ve emailed the smart meter team1 -
Got this yesterday
Thank you for your message. As the in home display was installed by your previous supplier, it can tend to show historical data and require a reset. I wanted to let you know that a tariff update has been requested, and this should reflect on your in-home display when it resets at midnight. The ALCS is already set to the current off-peak period, which is all days from 00:30 to 07:30.
I’ve told them that’s it’s not as it’s still putting my heating and water on , on my previous supplier times
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I think @QrizB is correct the blue line doesn’t correlate to your charges , just the times. Had me worried for you there.
4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed 5.07 + Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com0
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