Here I go again ….

Rosie1001

To be honest , even after all my issues I’ve had , I was happy with my smart meter 

it definitely opens up more tariffs and suppliers to homeowners , 

my issue has never been about the meter , you got nothing to worry about getting one installed, I was worried as well …. But with the rts turn off , I think it’s the way to go 

Petitepea

@Rosie1001 thank you for the reassurance re the smart meter.

I was thinking another two routes to potentially go down if you don't get your mpan issue resolved soon, would priority services be able to help nudge your mpan issue/complaint if you are registered with them considering your husband is not in the best of health and therefore you are wishing to switch to find a more suitable tariff for your situation before the winter sets in (not sure what they can & can't help with, but always worth a try).

Additionally I read that citizens advice has an extra help unit for vulnerable customers (not saying you are vulnerable i wouldn't wish to cause offence, but it does say they can help with the following if you can fit the criteria to your circumstances considering it is causing you so much stress);

The Extra Help Unit is a team of expert caseworkers that exists solely to help you get through difficulties with your energy supplier. We can help you if:

• You are unable to deal with your supplier on your own because of personal circumstances.

• You feel overwhelmed and don’t know how to resolve your problem.

• You are struggling financially, for example you’re falling behind on your energy payments or unable to keep your prepayment 

The above may not be of help but I thought I would mention it anyway, I do hope EDF gets this sorted for you asap.

Rosie1001

Thank you 

I will look into that tomorrow xxx 

we are registered as a priory customer with Edf