Here I go again ….

Rosie1001

To be honest , even after all my issues I’ve had , I was happy with my smart meter 

it definitely opens up more tariffs and suppliers to homeowners , 

my issue has never been about the meter , you got nothing to worry about getting one installed, I was worried as well …. But with the rts turn off , I think it’s the way to go 

Petitepea

@Rosie1001 thank you for the reassurance re the smart meter.

I was thinking another two routes to potentially go down if you don't get your mpan issue resolved soon, would priority services be able to help nudge your mpan issue/complaint if you are registered with them considering your husband is not in the best of health and therefore you are wishing to switch to find a more suitable tariff for your situation before the winter sets in (not sure what they can & can't help with, but always worth a try).

Additionally I read that citizens advice has an extra help unit for vulnerable customers (not saying you are vulnerable i wouldn't wish to cause offence, but it does say they can help with the following if you can fit the criteria to your circumstances considering it is causing you so much stress);

The Extra Help Unit is a team of expert caseworkers that exists solely to help you get through difficulties with your energy supplier. We can help you if:

• You are unable to deal with your supplier on your own because of personal circumstances.

• You feel overwhelmed and don’t know how to resolve your problem.

• You are struggling financially, for example you’re falling behind on your energy payments or unable to keep your prepayment 

The above may not be of help but I thought I would mention it anyway, I do hope EDF gets this sorted for you asap.

Rosie1001

Thank you 

I will look into that tomorrow xxx 

we are registered as a priory customer with Edf 

Phones4Chris

@Rosie1001 Reminder - Did you give EDF a deadline to resolve the MPAN linking and tell them otherwise you want a deadlock email? You can then go straight to the Ombudsman.

@Petitepea Having read your own thread, EDF clearly should not be treating you in this way (as they also appear to be doing to many others), You have a multirate meter, at worst they therefore should have offered you an E7 tariff. Whilst I can look at the spec. of your meter, I assume to alter the timing (if needed), they need to send an engineer to reprogramme it or replace it with a smart meter (I've asked about timings etc. in your own thread).
It's NOT an RTS set-up so they have NO justification for putting you on a single rate tariff and not offering you a replacement meter at least. Personally I don't see why they can't charge you E7 rates in the meantime.
If they cannot offer you a smart meter at this point if needed, that is Not YOUR fault and you should not be disadvantaged by being put on a single rate tariff. How much notice did they give you about being put on a single rate tariff and how did they inform you, what words did they use?
You need to raise a FORMAL complaint with EDF, tell them you should have been put on an E7 tariff as you have a multi-rate meter which is NOT RTS, if they've actually retired the 2020 tariff. If they aren't prepared to do this and back date the billing to whenever they put you on single rate, then demand a deadlock letter and go straight to the Ombudsman.

Both of you also need to write to the Regulator OFGEM. Suppliers should not be allowed to get away with treating customers in this way when they have working multirate meters which aren't RTS.

Rosie1001

No to the mpan issue , they just keep saying it will be a few days 

QrizB

Phones4Chris said:

It's NOT an RTS set-up so they have NO justification for putting you on a single rate tariff and not offering you a replacement meter at least. Personally I don't see why they can't charge you E7 rates in the meantime.

They're not eligible for E7 because their meter timings are entirely wrong. ECO 2020 has ten off-peak hours every weekday night, plus all day at weekends. That's 98 hours a week, twice the 49 you get with E7.

Petitepea

@Phones4Chris with regards to notice i was sent 2 letters, 1st letter mentioned retiring of old tariffs but said new prices would be sent at a later date, so i thought i would wait for the second letter to see what I was being offered  but the 2nd letter arrived on the 2nd July a day after they ended my tariff on the 1st July (i have seen a few posts in other forums where the same happened with receiving letters late). I also rang cs a few times whilst waiting for the 2nd letter to arrive and they were baffled as they couldn't see any letter that had initially been sent, so couldn't help.

My initial contract t&cs state they have to give 49 days notice to end tariff but they have to either offer the most appropriate standard variable or fixed tariff they have on offer based on my meter type (this would also coincide with the 22d supply licence conditions i think but maybe wrong?).
- The letter i received on 2nd July said my existing terms and conditions continue to apply.

Update @QrizB, i have now had it confirmed via email they have tariffs available for my meter, in which I have changed to. Although i will await to see if my bill reverts back to a single tariff on my next bill, as I was put onto a dual tariff a week after being placed onto the single rate yet my last bill reverted back to being charged a single rate. I guess i'll have to wait until my next bill generates to see if all is sorted.

Rosie1001

Apparently I am all updated and should be able to change providers 

they applied £125 as compensation for my issues 

Will be ringing ovo and octopus tomorrow I think , get this over and done with asap 

QrizB

Petitepea said:

Update QrizB, i have now had it confirmed via email they have tariffs available for my meter, in which I have changed to. Although i will await to see if my bill reverts back to a single tariff on my next bill, as I was put onto a dual tariff a week after being placed onto the single rate yet my last bill reverted back to being charged a single rate. I guess i'll have to wait until my next bill generates to see if all is sorted.

Hope it all works out, let us know in your thread how it goes!

Rosie1001 said:

Apparently I am all updated and should be able to change providers 
they applied £125 as compensation for my issues 
Will be ringing ovo and octopus tomorrow I think , get this over and done with asap 

£125 seems fair in the circumstances. Hope you can get somewhere with OVO and Octopus now!

Rosie1001

QrizB said:

Petitepea said:

Update @QrizB, i have now had it confirmed via email they have tariffs available for my meter, in which I have changed to. Although i will await to see if my bill reverts back to a single tariff on my next bill, as I was put onto a dual tariff a week after being placed onto the single rate yet my last bill reverted back to being charged a single rate. I guess i'll have to wait until my next bill generates to see if all is sorted.

Hope it all works out, let us know in your thread how it goes!

Rosie1001 said:

Apparently I am all updated and should be able to change providers 
they applied £125 as compensation for my issues 
Will be ringing ovo and octopus tomorrow I think , get this over and done with asap 

£125 seems fair in the circumstances. Hope you can get somewhere with OVO and Octopus now!

I wasn’t bothered about the money , I just want to leave