Here I go again ….

Rosie1001

mmmmikey said:

QrizB said:

mmmmikey said:
A lot of those customers are on Economy 7 - the issue you have as I understand it is the discontinuation of Economy 10, not the discontinuation of RTS?

Rosie I hope you don't mind me explaining the history for mmmmikey.

She was originally on an unusual RTS tariff that gave her five hours overnight plus a two hour afternoon boost.

She feels that she will still need her afternoon boost in order to keep her house warm into the evening, hence her reluctance to accept E7 and her interest in E10.

From the specs of her storage heaters it seems (to me) likely that they should be adequate even without the afternoon boost, and the savings in E7 (which has a cheaper off-peak than E10) would allow top-up heating at peak rate in the depths of winter if necessary. But it's Rosie's house and her choice,, and we can only provide information and encouragement.

Thanks. 

I absolutely agree that it's Rosie's house and her choice. 

I was really just trying to establish whether the time was right to take another look at other options, given that this thread is now on page 33 and Rosie had said how exasperated she is.

I'm also mindful of the fact that in her previous thread Rosie thought she had resolved this (hence the title of this thread) and I just wanted to flag up there is a risk that Rosie will find herself in the same position in the future and needing to start a "here I go again - again" thread.

From her responses I think it's pretty clear that Rosie is still set on keeping her current heaters for as long as possible, which is fine of course, so I'll duck out of the conversation.....

It’s not that I want keep them , I am just not in a financial position to change them due to a change in personal circumstances…..money that was allocated to do this was used on something much more necessary unfortunately 

my husband is in poor health and I worry for him … he’s 71 soon  ,he needs and deserves a warm home … we do “heat the person “ but it’s not ideal to be honest , as I like a warm home as well 

maybe we should buy large EV and spend days in that with the heating on , as these tariffs are being pushed out and given great pricing !  No different to a household  time of use tariffs in my opinion! 

Phones4Chris

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

 I’d prefer octopus purely because of their customer service 

I can’t keep doing what I am doing , 

im starting a new job in two weeks and that will take up all my days in the week , I can’t be bothered to fight another energy supplier 

Hi - at the risk of being a profit of doom I'd put money on you going through this experience for a number of years until you bite the bullet and rep!ace your antique, wasteful heating system with something more appropriate to modern times - or at the very least update the controls and/or use supplementary heaters in the evening.

The heaters themselves may only be 20 or 30 years old but the technology dates back 50 or 60 years. Things have moved on somewhat since then. By modern standards your heaters are crappier than a crap thing having a crap day. That's why the industry is moving away from them and you are finding life so difficult.

Move with the times or continue to swim against the tide until it eventually gets so strong it overwhelms you - the choice is yours......

There is many people who are in my situation and I don’t think your advice is helpful 

where do you propose the money comes from doing all this ???

my husband is in bad  health and he’s 71 this year so definitely won’t be working 

My wages are the main income , and I can’t just magically find money to do what would be a major upgrade 

Hi, the gap here is that I'm describing how the situation as it actually is today, whereas others are overlaying that with how they (often perfectly reasonably) feel it could and/or should be.

The situation today is that Economy 10 is being discontinued by a number of suppliers, and where it is available customer services agents seem to be poorly trained (and even in the best of times customer service isn't always what it should be). Is it acceptable that customer services you have experienced is so poor - no of course not! Is it poor - well, you decide... 

Absolutely right and appropriate that you should complain about it, but I suspect the reality is that it's not likely to get much better any time soon as energy suppliers are likely to focus their attention on training their agents on technologies of the future (like heat pumps, solar panels and batteries) rather than metering systems of the past.

The industry generally is moving away from the type of system you have. There is a very real risk that you get over the current hurdle with EDF only to come up against a similar hurdle with your next supplier, which is what I mean when I say you are swimming against the tide. That's not intended to be a judgement, just a realistic description of where things are at today. The industry is pulling in one direction and you are trying to pull them in another. If you successfully get the industry to change direction (by complaing to your MP and so on) you may get them to change. But that's a fairly big "if" IMHO.

The money to "do all this" potentially comes from the savings you make by switching to a less wasteful heating system and taking advantage of the better pricing that will become available to you if you do. How you get there depends on your financial circumstances, but suffice to say there are lots of options and possibilities.

Sorry but you are wrong , what options and possibilities do I have ??

I don’t do debt , and I certainly don’t have savings to pull out to pull out to do this work 

suppliers could support off peak tariffs more for heating , they are pushing EV tariffs which are the same really , both time of use ! 

Wasteful heating , In your opinion ! 

The options and possibilities were outlined to you at the beginning of your previous thread on this subject. If that is something you would like to follow up on that's probably a good place to start.

I can't comment on how best to pay for it without knwoing your circumstances.

Yes, I agree, there's absolutely no reason I can think of why suppliers couldn't do this if they wanted to. But the plain simple fact, however unpalatable, is that is not what they are currently doing (with the exception of Octopus Snug and possibly others?). I'm describing how it is, you're describing how it could/should be.

The waste comes from the heat that leaks out during the day, the poor output controls and limitations around adjusting the input load through the seasons. Not just my opinion - all fairly well documented by numerous owners of old-style storage heaters over many years.

Please, please, please don't misunderstand me. I'm not saying you're doing anything wrong in making a stand on this. What I'm saying is that making that stand is likely to continue to be hard work, and if the problem you want to solve is having a nice warm house without it costing a fortune and constant hassle you do have the option of changing tack and finding a different way to solve that problem. Not necessarily any easier in the short term but a solution that moves your heating system to the future rather than continually trying to pull the industry back to the past could well be a better option in the long term.

You really do have choices.

A lot of your recent posts here are not helpful! Your assumption that everyone is in a position to upgrade their heaters, personally I find offensive.
There is no "wasted" heat as such unless you have to start opening windows/doors etc because it's got too hot. Of course controlling older storage heaters is a bit of a problem, BUT with the right tariff(s) it should be less so. After all, as I said earlier E10 is just another TOU tariff. IMHO suppliers like EDF are getting rid of them as they think they can get away with charging more on other tariffs hoping people will use more daytime peak rates!
In my previous post I also suggested this -
"there's this you could "try" using -
 https://www.ofgem.gov.uk/consultation/radio-teleswitch-service-rts-electricity-supply-licence-changes
and quote the following at them from it, it says  -
"The new licence conditions will make sure consumers are treated fairly ...."
"the licensee must take all reasonable steps to provide a tariff that leaves the consumer  ‘no worse off’ than their existing arrangement ........"
Add your comment as follows - "Well that might have been the case when you did upgrade the meter, BUT this is NOW No longer the case because you say you've withdrawn the E10 tariff. I can't be the only consumer affected.
E10 is only another TOU Tariff, so what's the problem when one has a Smart Meter? Seems like a complaint to OFGEM may be needed as well."

As is par for the course, OFGEM are a totally useless regulator ignoring the many people who are not in a position to "Upgrade" their heating systems with modern technology (even with grants, and of course those with homes not suited to some of that technology).
Unless people start complaining to OFGEM that many suppliers are not offering suitable TOU tariffs (which Smart Meters are of course able to do) or at a reasonable price, then things aren't likely to change much. Older storage heating is not the only system that can benefit from periods of daytime off-peak.

@Rosie1001 Two points
Don't worry about the ALCS timings, whoever the supplier, if moving to an E7 tariff, they will get set to the options for that region, which for you maybe 7hrs overnight.
You mention 2000kWh daytime usage. Bear in mind that may increase a bit on E7 unless you can shift usage that you used during the afternoon boost to the overnight off-peak. 
Remember. you need to look at the peak and off-peak unit rates (as well as SCs) and do your own calculations when comparing any available E10 with E7 options and suppliers.

Rosie1001

Thank you Chris 

whatever happens I am moving from Edf as soon as they sort out the related mpans issue … their customer service and information they give out is appalling as you know 

I much appreciate your time and advice

along with a few forum regulars  on here , the  advice has been invaluable and the support I’ve been shown  has certainly been a blessing , I appreciate each and every one of you 

I am in a lot of credit with Edf , so i will use additional heating where necessary to ensure a warm dry home until I get a new supplier 

Scot_39

Swipe said:

The problem with the ALCS overruns on Snug is, I've read that they sometimes have an on peak gap in the overnight window so you also get punished again with the overlap and most storage heaters might still be fully charging if the gap kicks in at say 2am. It's a pity that Octopus can't reconfigure the ALCS to be bang on the dot when you join Snug. 

It only matters outside core hours.

2 am is low rate regardless of whether alcs enabled or not afaik

Swipe

Snug is no use to me during cold snaps anyway as I need a continuous 7 hours to get my 3.4KW storage heater hot enough to last the day. Even then, sometimes I need to run a fan heater for the last hour to get the living room up to temperature before on peak begins.

Rosie1001

Swipe said:

Snug is no use to me during cold snaps anyway as I need a continuous 7 hours to get my 3.4KW storage heater hot enough to last the day. Even then, sometimes I need to run a fan heater for the last hour to get the living room up to temperature before on peak begins.

What  approx time do your  heaters run out by … I’ve got same 3.4 kw heaters 

I’ve never tried them on just a full 7 hours before , as I had my RTS last winter … this is the 1st  winter with the smart one installed 

mmmmikey

Phones4Chris said:

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

 I’d prefer octopus purely because of their customer service 

I can’t keep doing what I am doing , 

im starting a new job in two weeks and that will take up all my days in the week , I can’t be bothered to fight another energy supplier 

Hi - at the risk of being a profit of doom I'd put money on you going through this experience for a number of years until you bite the bullet and rep!ace your antique, wasteful heating system with something more appropriate to modern times - or at the very least update the controls and/or use supplementary heaters in the evening.

The heaters themselves may only be 20 or 30 years old but the technology dates back 50 or 60 years. Things have moved on somewhat since then. By modern standards your heaters are crappier than a crap thing having a crap day. That's why the industry is moving away from them and you are finding life so difficult.

Move with the times or continue to swim against the tide until it eventually gets so strong it overwhelms you - the choice is yours......

There is many people who are in my situation and I don’t think your advice is helpful 

where do you propose the money comes from doing all this ???

my husband is in bad  health and he’s 71 this year so definitely won’t be working 

My wages are the main income , and I can’t just magically find money to do what would be a major upgrade 

Hi, the gap here is that I'm describing how the situation as it actually is today, whereas others are overlaying that with how they (often perfectly reasonably) feel it could and/or should be.

The situation today is that Economy 10 is being discontinued by a number of suppliers, and where it is available customer services agents seem to be poorly trained (and even in the best of times customer service isn't always what it should be). Is it acceptable that customer services you have experienced is so poor - no of course not! Is it poor - well, you decide... 

Absolutely right and appropriate that you should complain about it, but I suspect the reality is that it's not likely to get much better any time soon as energy suppliers are likely to focus their attention on training their agents on technologies of the future (like heat pumps, solar panels and batteries) rather than metering systems of the past.

The industry generally is moving away from the type of system you have. There is a very real risk that you get over the current hurdle with EDF only to come up against a similar hurdle with your next supplier, which is what I mean when I say you are swimming against the tide. That's not intended to be a judgement, just a realistic description of where things are at today. The industry is pulling in one direction and you are trying to pull them in another. If you successfully get the industry to change direction (by complaing to your MP and so on) you may get them to change. But that's a fairly big "if" IMHO.

The money to "do all this" potentially comes from the savings you make by switching to a less wasteful heating system and taking advantage of the better pricing that will become available to you if you do. How you get there depends on your financial circumstances, but suffice to say there are lots of options and possibilities.

Sorry but you are wrong , what options and possibilities do I have ??

I don’t do debt , and I certainly don’t have savings to pull out to pull out to do this work 

suppliers could support off peak tariffs more for heating , they are pushing EV tariffs which are the same really , both time of use ! 

Wasteful heating , In your opinion ! 

The options and possibilities were outlined to you at the beginning of your previous thread on this subject. If that is something you would like to follow up on that's probably a good place to start.

I can't comment on how best to pay for it without knwoing your circumstances.

Yes, I agree, there's absolutely no reason I can think of why suppliers couldn't do this if they wanted to. But the plain simple fact, however unpalatable, is that is not what they are currently doing (with the exception of Octopus Snug and possibly others?). I'm describing how it is, you're describing how it could/should be.

The waste comes from the heat that leaks out during the day, the poor output controls and limitations around adjusting the input load through the seasons. Not just my opinion - all fairly well documented by numerous owners of old-style storage heaters over many years.

Please, please, please don't misunderstand me. I'm not saying you're doing anything wrong in making a stand on this. What I'm saying is that making that stand is likely to continue to be hard work, and if the problem you want to solve is having a nice warm house without it costing a fortune and constant hassle you do have the option of changing tack and finding a different way to solve that problem. Not necessarily any easier in the short term but a solution that moves your heating system to the future rather than continually trying to pull the industry back to the past could well be a better option in the long term.

You really do have choices.

A lot of your recent posts here are not helpful! Your assumption that everyone is in a position to upgrade their heaters, personally I find offensive.
There is no "wasted" heat as such unless you have to start opening windows/doors etc because it's got too hot. Of course controlling older storage heaters is a bit of a problem, BUT with the right tariff(s) it should be less so. After all, as I said earlier E10 is just another TOU tariff. IMHO suppliers like EDF are getting rid of them as they think they can get away with charging more on other tariffs hoping people will use more daytime peak rates!
In my previous post I also suggested this -
"there's this you could "try" using -
 https://www.ofgem.gov.uk/consultation/radio-teleswitch-service-rts-electricity-supply-licence-changes
and quote the following at them from it, it says  -
"The new licence conditions will make sure consumers are treated fairly ...."
"the licensee must take all reasonable steps to provide a tariff that leaves the consumer  ‘no worse off’ than their existing arrangement ........"
Add your comment as follows - "Well that might have been the case when you did upgrade the meter, BUT this is NOW No longer the case because you say you've withdrawn the E10 tariff. I can't be the only consumer affected.
E10 is only another TOU Tariff, so what's the problem when one has a Smart Meter? Seems like a complaint to OFGEM may be needed as well."

As is par for the course, OFGEM are a totally useless regulator ignoring the many people who are not in a position to "Upgrade" their heating systems with modern technology (even with grants, and of course those with homes not suited to some of that technology).
Unless people start complaining to OFGEM that many suppliers are not offering suitable TOU tariffs (which Smart Meters are of course able to do) or at a reasonable price, then things aren't likely to change much. Older storage heating is not the only system that can benefit from periods of daytime off-peak.

@Rosie1001 Two points
Don't worry about the ALCS timings, whoever the supplier, if moving to an E7 tariff, they will get set to the options for that region, which for you maybe 7hrs overnight.
You mention 2000kWh daytime usage. Bear in mind that may increase a bit on E7 unless you can shift usage that you used during the afternoon boost to the overnight off-peak. 
Remember. you need to look at the peak and off-peak unit rates (as well as SCs) and do your own calculations when comparing any available E10 with E7 options and suppliers.

Hi @Phones4Chris why do you think I've assumed that everyone is in the position to upgrade their heating system? I certainly don't believe that and I don't think I've said it either?

I think you make a number of perfectly reasonable points.

The point I'm trying to make is that no matter how strongly you feel about it, the industry is moving away from and not currently doing a good job of supporting these older complex metering arrangements (like E10 and whatever Rosie is/was on). I think you'd agree that's where we're at and it's what you're objecting to? Like you (I think?) I can't see any technical reason for that, so my assumption is that the reasons are either commercial, political or strategic. But who knows - whatever the reason is, good or bad, that's where we're at.

Which leaves customers with a choice between battling with their supplier and complaining to Ofgem etc. in order to make the industry support the transition from these older metering systems better (which is what you are advocating, I'm describing as "swimming against the tide" and Rosie is finding so tiresome). Or looking at the problem in a different way and coming at it from the point of view of "how do I stay warm in the evenings in a world where the only well supported legacy TOU tariff is Economy 7". There are a number of options here, one of which is a large scale and expensive upgrade of your entire heating system which as you point out not everyone is in a position to do (even if it would save money in the long run). Other options were touched upon in Rosie's previous thread but not pursued because Rosie's choice was to persevere with sorting things out with EDF.

I'm just flagging up the risk that Rosie could put an awful lot of time and effort into finding a tariff and changing suppliers only to find herself back where she started if that supplier follows the direction of the industry and ceases the tariff. Time will tell if flagging up this risk proves helpful or not.

One way or the other I hope that Rosie manages to find a solution that she finds satisfactory soon and can put this behind her and move on.

debitcardmayhem

Rosie1001 : said

It’s not that I want keep them , I am just not in a financial position to change them due to a change in personal circumstances…..money that was allocated to do this was used on something much more necessary unfortunately 

my husband is in poor health and I worry for him … he’s 71 soon  ,he needs and deserves a warm home … we do “heat the person “ but it’s not ideal to be honest , as I like a warm home as well 

maybe we should buy large EV and spend days in that with the heating on , as these tariffs are being pushed out and given great pricing !  No different to a household  time of use tariffs in my opinion! 

Rosie, I can appreciate your need for a constant temperature, heat the person is not always good to / for the person.
Indeed this week our heating came on overnight, and because of health and treatments the overnight period is not taken up with sleep. Neither of us are in rude health, but saving money is far from the highest priority.
I hope you can finally sort out your meter/tariffs before the really cold days come to, good luck.

Rosie1001

mmmmikey said:

Phones4Chris said:

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

mmmmikey said:

Rosie1001 said:

 I’d prefer octopus purely because of their customer service 

I can’t keep doing what I am doing , 

im starting a new job in two weeks and that will take up all my days in the week , I can’t be bothered to fight another energy supplier 

Hi - at the risk of being a profit of doom I'd put money on you going through this experience for a number of years until you bite the bullet and rep!ace your antique, wasteful heating system with something more appropriate to modern times - or at the very least update the controls and/or use supplementary heaters in the evening.

The heaters themselves may only be 20 or 30 years old but the technology dates back 50 or 60 years. Things have moved on somewhat since then. By modern standards your heaters are crappier than a crap thing having a crap day. That's why the industry is moving away from them and you are finding life so difficult.

Move with the times or continue to swim against the tide until it eventually gets so strong it overwhelms you - the choice is yours......

There is many people who are in my situation and I don’t think your advice is helpful 

where do you propose the money comes from doing all this ???

my husband is in bad  health and he’s 71 this year so definitely won’t be working 

My wages are the main income , and I can’t just magically find money to do what would be a major upgrade 

Hi, the gap here is that I'm describing how the situation as it actually is today, whereas others are overlaying that with how they (often perfectly reasonably) feel it could and/or should be.

The situation today is that Economy 10 is being discontinued by a number of suppliers, and where it is available customer services agents seem to be poorly trained (and even in the best of times customer service isn't always what it should be). Is it acceptable that customer services you have experienced is so poor - no of course not! Is it poor - well, you decide... 

Absolutely right and appropriate that you should complain about it, but I suspect the reality is that it's not likely to get much better any time soon as energy suppliers are likely to focus their attention on training their agents on technologies of the future (like heat pumps, solar panels and batteries) rather than metering systems of the past.

The industry generally is moving away from the type of system you have. There is a very real risk that you get over the current hurdle with EDF only to come up against a similar hurdle with your next supplier, which is what I mean when I say you are swimming against the tide. That's not intended to be a judgement, just a realistic description of where things are at today. The industry is pulling in one direction and you are trying to pull them in another. If you successfully get the industry to change direction (by complaing to your MP and so on) you may get them to change. But that's a fairly big "if" IMHO.

The money to "do all this" potentially comes from the savings you make by switching to a less wasteful heating system and taking advantage of the better pricing that will become available to you if you do. How you get there depends on your financial circumstances, but suffice to say there are lots of options and possibilities.

Sorry but you are wrong , what options and possibilities do I have ??

I don’t do debt , and I certainly don’t have savings to pull out to pull out to do this work 

suppliers could support off peak tariffs more for heating , they are pushing EV tariffs which are the same really , both time of use ! 

Wasteful heating , In your opinion ! 

The options and possibilities were outlined to you at the beginning of your previous thread on this subject. If that is something you would like to follow up on that's probably a good place to start.

I can't comment on how best to pay for it without knwoing your circumstances.

Yes, I agree, there's absolutely no reason I can think of why suppliers couldn't do this if they wanted to. But the plain simple fact, however unpalatable, is that is not what they are currently doing (with the exception of Octopus Snug and possibly others?). I'm describing how it is, you're describing how it could/should be.

The waste comes from the heat that leaks out during the day, the poor output controls and limitations around adjusting the input load through the seasons. Not just my opinion - all fairly well documented by numerous owners of old-style storage heaters over many years.

Please, please, please don't misunderstand me. I'm not saying you're doing anything wrong in making a stand on this. What I'm saying is that making that stand is likely to continue to be hard work, and if the problem you want to solve is having a nice warm house without it costing a fortune and constant hassle you do have the option of changing tack and finding a different way to solve that problem. Not necessarily any easier in the short term but a solution that moves your heating system to the future rather than continually trying to pull the industry back to the past could well be a better option in the long term.

You really do have choices.

A lot of your recent posts here are not helpful! Your assumption that everyone is in a position to upgrade their heaters, personally I find offensive.
There is no "wasted" heat as such unless you have to start opening windows/doors etc because it's got too hot. Of course controlling older storage heaters is a bit of a problem, BUT with the right tariff(s) it should be less so. After all, as I said earlier E10 is just another TOU tariff. IMHO suppliers like EDF are getting rid of them as they think they can get away with charging more on other tariffs hoping people will use more daytime peak rates!
In my previous post I also suggested this -
"there's this you could "try" using -
 https://www.ofgem.gov.uk/consultation/radio-teleswitch-service-rts-electricity-supply-licence-changes
and quote the following at them from it, it says  -
"The new licence conditions will make sure consumers are treated fairly ...."
"the licensee must take all reasonable steps to provide a tariff that leaves the consumer  ‘no worse off’ than their existing arrangement ........"
Add your comment as follows - "Well that might have been the case when you did upgrade the meter, BUT this is NOW No longer the case because you say you've withdrawn the E10 tariff. I can't be the only consumer affected.
E10 is only another TOU Tariff, so what's the problem when one has a Smart Meter? Seems like a complaint to OFGEM may be needed as well."

As is par for the course, OFGEM are a totally useless regulator ignoring the many people who are not in a position to "Upgrade" their heating systems with modern technology (even with grants, and of course those with homes not suited to some of that technology).
Unless people start complaining to OFGEM that many suppliers are not offering suitable TOU tariffs (which Smart Meters are of course able to do) or at a reasonable price, then things aren't likely to change much. Older storage heating is not the only system that can benefit from periods of daytime off-peak.

@Rosie1001 Two points
Don't worry about the ALCS timings, whoever the supplier, if moving to an E7 tariff, they will get set to the options for that region, which for you maybe 7hrs overnight.
You mention 2000kWh daytime usage. Bear in mind that may increase a bit on E7 unless you can shift usage that you used during the afternoon boost to the overnight off-peak. 
Remember. you need to look at the peak and off-peak unit rates (as well as SCs) and do your own calculations when comparing any available E10 with E7 options and suppliers.

Hi @Phones4Chris why do you think I've assumed that everyone is in the position to upgrade their heating system? I certainly don't believe that and I don't think I've said it either?

I think you make a number of perfectly reasonable points.

The point I'm trying to make is that no matter how strongly you feel about it, the industry is moving away from and not currently doing a good job of supporting these older complex metering arrangements (like E10 and whatever Rosie is/was on). I think you'd agree that's where we're at and it's what you're objecting to? Like you (I think?) I can't see any technical reason for that, so my assumption is that the reasons are either commercial, political or strategic. But who knows - whatever the reason is, good or bad, that's where we're at.

Which leaves customers with a choice between battling with their supplier and complaining to Ofgem etc. in order to make the industry support the transition from these older metering systems better (which is what you are advocating, I'm describing as "swimming against the tide" and Rosie is finding so tiresome). Or looking at the problem in a different way and coming at it from the point of view of "how do I stay warm in the evenings in a world where the only well supported legacy TOU tariff is Economy 7". There are a number of options here, one of which is a large scale and expensive upgrade of your entire heating system which as you point out not everyone is in a position to do (even if it would save money in the long run). Other options were touched upon in Rosie's previous thread but not pursued because Rosie's choice was to persevere with sorting things out with EDF.

I'm just flagging up the risk that Rosie could put an awful lot of time and effort into finding a tariff and changing suppliers only to find herself back where she started if that supplier follows the direction of the industry and ceases the tariff. Time will tell if flagging up this risk proves helpful or not.

One way or the other I hope that Rosie manages to find a solution that she finds satisfactory soon and can put this behind her and move on.

Sorry but it wasn’t my choice to stay and battle on with Edf as you say 

I am stuck with them as they made a mess of my meter installation back in march ,they kept telling me it was all correctly done on the database 

only when I tried to move supplies I realised I could not , as according to the database I still had my RTS meter , even EDF themselves asked me for photos of the new meter several times !!!

then I find out that my rts meter is still related to my new meter , so no supplier will touch me until this is sorted 

so again , you misunderstood that I’m trying to get E10 and just battling Edf to bend to my will 

I will take E7 if I need to , just not with Edf , but unfortunately I am stuck with them for now !!!! 

Yes it had took time and effort , because EDF are not doing what they  should ! 

I was given a new tariff , as it happens E10 on July 1st 

then I was told I was misinformed, I even had to send in my email I got with my welcome to your new tariff and E10 pricing and times 

then I was told , they no longer offer E10 at all 

so yes, it’s gone on 33 pages or whatever , but you obviously have not read the back story !!!!!!

And as for the industry moving away from these tariffs , what do you think EV tariffs are , they exactly the same except you are charging a car and not a box of bricks !!!!! 

Swipe

Rosie1001 said:

Swipe said:

Snug is no use to me during cold snaps anyway as I need a continuous 7 hours to get my 3.4KW storage heater hot enough to last the day. Even then, sometimes I need to run a fan heater for the last hour to get the living room up to temperature before on peak begins.

What  approx time do your  heaters run out by … I’ve got same 3.4 kw heaters 

I’ve never tried them on just a full 7 hours before , as I had my RTS last winter … this is the 1st  winter with the smart one installed 

Bear in mind that I live in an exposed rural bungalow with no cavity wall insulation and I have a multi-fuel stove not in use that has a very strong chimney draw even with the vents fully closed. My heater goes off at 7:36am in winter and the room starts to cool from about 8pm onwards. I also do not touch the output flaps to release more heat. I tend to retire to the bedroom early in the winter and make use of my electric blanket. My living room is quite large and my Creda TSR24MW 3.4KW box of bricks heater is not really big enough for the room when it's really cold, because the room relied on the stove. However, I now no longer use that very much since the price of smokeless doubled after the Ukraine war. For reference, my old school 3.4KW storage heater struggles to get the living room to 20C in the depths of winter (hence the fan heater for the final hour) so do not take my situation as a reflection on yours. It's not a big deal for me as I'm fit and healthy and more than happy to sit around in my woollen housecoat and thermal base layers with my feet in my electric foot warmer down to 16C.