Here I go again ….

vienna28

Swipe, yes good, I officially switched yesterday. 👍

This is part of the email that told me I would be going "live" on the 31st July.  The prices below have been showing on my in home display.

vienna28

Wow Rosie, they do mess you around.  ☹️ And they are such fibbers over that £175 compensation. 😡 That email said they were giving you it.  

Rosie1001

Just got this 


 

Hello Joanne,

Currently, the only available option is the E7 tariff, which offers 7 hours of nighttime off-peak rates. I can certainly check if there are any other updates, but following recent changes, our tariff options have been significantly reduced.

The MPANs will always appear in the national database, but the issue seems to be caused by the de-energized meter still being linked to the active meter in the database. This linkage is likely preventing any new supplier from taking over. I have submitted a request to have these meters unlinked, and the update should be reflected within the next few days.

I have just replied saying why is this still like that , the meter was installed in march !!!

Phones4Chris

Rosie1001 said:

Update 

apparently the database was updated yesterday and I now only have one mpan number 

they have offered me E7 as we thought they would 

So that’s no good for me , I need a better tariff that ensures I get a boost laster in the day as you all know 

Have you raised a FORMAL complaint with EDF, if not please do so and ask them WHY they can't give you back the E10 tariff you had before they started messing around and their incompetence had got the National data base wrong back then!
Your issue is clearly not being dealt with at a high enough level.

Edit: Only just read your last post otherwise I would have quoted that instead. Their incompetence is unbelievable!!!

Rosie1001

Just sent this … honest I am so over all of this ..it’s ridiculous 

So why is the meter still on my address , it was changed in march , I’ve been saying this was the case and it just wasn’t checked and was told it was just the mpan issue ..obviously not !!!! 

Absolutely ridiculous!!

I will be adding this to my complaint with the ombudsman, also you can  add to my complaint with EDF 

And yes , please check for other tariff as I requested, if nothing else available I will have to go on E7 ! 

Phones4Chris

Rosie1001 said:

................

And yes , please check for other tariff as I requested, if nothing else available I will have to go on E7 ! 

What you really mean should be "I will have to go"    

Rosie1001

I am going … but I need to be able to change and I still can’t ! 

Rosie1001

Phones4Chris said:

Rosie1001 said:

Update 

apparently the database was updated yesterday and I now only have one mpan number 

they have offered me E7 as we thought they would 

So that’s no good for me , I need a better tariff that ensures I get a boost laster in the day as you all know 

Have you raised a FORMAL complaint with EDF, if not please do so and ask them WHY they can't give you back the E10 tariff you had before they started messing around and their incompetence had got the National data base wrong back then!
Your issue is clearly not being dealt with at a high enough level.

Edit: Only just read your last post otherwise I would have quoted that instead. Their incompetence is unbelievable!!!

Yes I have a formal complain in 

Rosie1001

vienna28 said:

Wow Rosie, they do mess you around.  ☹️ And they are such fibbers over that £175 compensation. 😡 That email said they were giving you it.  

They don’t know what they are doing !!! 

Scot_39

vienna28 said:

If they are telling you the truth then that is good news.  👍

On this thread last week I said I was joining "good energy" because they had an "heat pump tariff" with off peak 5am-9am and 1pm-4pm.  It indicated those without an heat pump but with a smart meter could join this tariff.   I said I would update this thread on what happened.

Anyway I briefly went on this tariff but I was still stuck in E7 timings, so I used my 14 cooling off period and swiftly left Good energy.

So Rosie, I suspect you would have timings issues if you were to try Octopus Cosy.   So maybe Octopus Snug would still be worth a try, after all there is no exit fee if you felt it was unsuitable.

By the way did they ever pay you that £175?  I know you said you wasn't bothered about it.  But still they did say they would pay you it. 

I worried re the alcs were they slow, or no plans to change at all ?.

How much work would it be to go self timed with your installation so could go tou ?

[Restricted to live either with a master contactor with smart switch timing or a series of spur and immersion timers doest sound a lot depending on usage and so payback period re any likely savings.]