Here I go again ….

Scot_39

If you don't have programmable charge timers on the Heatstores or external timers, what are your new  supplier doing with alcs timings if anything.

Iirc octopus snug reverts back to preset alcs calender- for them if come from e7  that's solid 7 hrs overnight to 7am iirc.

You iirc had that happen in May for a short period.

Phones4Chris

Rosie1001 said:

I have , I’ve requested a manager twice now 

the guy who was really helpful was supposed to be taking over my case , but the emails are sighted by the same person as before 

If they are still fobbing you off or appear to be doing not a lot, then I would reply to the last email something along the lines -
"I asked for this to be escalated and it doesn't appear to have been. I will be going to the ombudsman about this if it's not resolved to my satisfaction in the next few days. To not have my Smart Meter - which EDF Installed - correctly registered on the National Database is nothing but incompetent, and I've already sent a picture of it in response to a previous request. Someone with the correct authority should be able to have that resolved within hours/days at the most."

(The correct meter serial number is showing on your bills isn't it?).

Rosie1001

The mpan etc is all correct on my bills 

I will email them again today with what you have written 

I am in a better position than others , EDF have been installing twin element meters and all of the people in the RTS metering group I am in are having issues … 

Scot_39

Rosie1001 said:

The mpan etc is all correct on my bills 

I will email them again today with what you have written 

I am in a better position than others , EDF have been installing twin element meters and all of the people in the RTS metering group I am in are having issues … 

Single or twin element for restricted 5 port single phase or triple element in 3 phase - has a specific meaning - its an indication of how many "independent" essentially current but with voltage - power / energy measurements the device is capable of. 

I am guessing you mean twin supply - edit 2 "maybe even twin MPAN" edit 2 end - often 5 port meters - giving live and restricted outputs.(*)

AFAIK the ES12-B is a single element meter.  It only has one measurement circuit.  Common to both port 4 and port 5.

https://csa-iot.org/csa_product/es-12b-3/

Sadly EDMI appear to have taken down or moved the full manual links from googles cached search locations to be sure, but they have just released a new "summary sheet" last month - so maybe they are in process of updating them (you know the full one that you might have downloaded in Apr - included the route to menu tables for SC and live /kWh rate etc).

EDIT

However @Rosie1001 - if you do mean twin element - it would be interesting to know the specific issues ?

Are they public forums I can read without a user account ?   And no I dont have facebook, twitter / whats app etc either.

EDIT END

The only twin element meter I am aware of for sure - their could be more - just I have seen posts of suppliers using different models the 1412 - a 4 port+aux, 1416 and 1422 5 port here - and checked the series specs is the Aclara SGM1422-B, which judging by the line diagram in the manual - assuming the circles - without any A/V in them - is in fact the metering circuit "elements" - can measure the currents / add voltage too give power and energy on both it's output ports independently. 

But there are 2 other 5 port meters in the series that do not measure the ports independently, as are single element.

But not sure how the twin measurements are configured to work in practice.

As they could with the 1422-B model - in theory replicate should they choose older RTS / twin meter systems (like mine was was) with twin independent metering applying to different circuits