Here I go again ….

Phones4Chris

Rosie1001 said:

Phones4Chris said:

@Rosie1001 Once your meter details are corrected on the National Database then you can follow up the complaint about the charges. The bill you've had should then get re-issued.
Remember the response you got at one point "E10 is still available but not for your setup" 
and more recently "We apologise to inform you that we no longer offer Standard Variable Economy 10 tariff. EDF are no longer supporting time-of-use pricing for certain configurations."
 .......... that's because the "system" still thinks you have two MPANs and you will continue to have "difficulty" doing anything until that is resolved!!

I was told they are not doing E10 for any configuration, they no longer offer it at all …will be into see if this was correct once my meter is updated on national database 

I'm really really sorry you are having so much trouble with this. Whilst what you've been told at one point MAY be correct, I'm not necessarily convinced. IIRC, whoever the suppler when looking to see what tariffs are available for someone, they (certainly initially) automatically refer to the National Database. That also included EDF when I last checked when I was with them and also comparison sites. I had 2 MPANs when I had complex metering and despite having changed to a 5 port smart meter, one site was still showing 2 MPANs and I was supposed to select the "relevant" one. If I chose the wrong one, they couldn't supply me!! (I must double check that got resolved).
As you say, see if it's correct once the meter is corrected on the national database.
I would hassle EDF every day (if you can - time permitting), ask them if the matter has been escalated to someone who can deal with it immediately. Tell them you will go to the ombudsman (by email as well) at the end of the day if this is not sorted quickly and to your satisfaction, especially as it's preventing you from changing supplier which you will do if EDF cannot provide you with a decent deal that you are happy with.
Good luck, I don't' think there's more I can say or add to be helpful at this point.

vienna28

The heat pump tariff from "Good Energy" really appeals to me over Cosy because although only a total of 7 hours off peak those off peak are a very appealing 5am-9am and 1pm - 4pm.

From its "eligibility table" it seems so long as you have a working smart meter you could go on the "smart" heat pump tariff:  https://www.goodenergy.co.uk/terms-conditions/eligibility-table/

Like on Octopus you first have to go on it's Standard tariff then in the "quote screenshot" below it says:  "Once we've started receiving your smart meter readings, you'll be able to switch to a Smart tariff."

By the way if you click on the "standard variable" link they also offer an incredibly high price E10 tariff:   https://www.goodenergy.co.uk/tariff-information-labels/

But I see nothing in its terms that you couldn't switch to it's "heat pump tariff".  Of course you need a working smart meter.

For me I'm very tempted to have a go in switching to the Good energy "heat pump tariff" because "off peak" only starting at 5am on this tariff, against ending on "snug" at 6:30am (apart from 1hr afternoon) greatly appeals to me.  Because at present I'm on "snug" I would first need to move to Octopus E7 so they switched my timings back to E7 timings because if I switched before doing that "Good energy" may be confused and be unable to get me out of "snug" timings.

Later edit:   Here is another link that talks about all its tariffs, including "economy 7/10" tariffs:  https://www.goodenergy.co.uk/good-energy-tariffs-explained/

In the above link when it talks about the "cons" about economy 7/10 it says:

"Economy 7 and Economy 10 meters are old meters not typically installed any more. If you’re looking to switch to a tariff that offers you peak and off-peak energy, you’d be better to upgrade to a smart meter and take advantage of time of use tariffs."
...
So I'm encouraged by that last part because it seems they want the customer to move away from E7 and E10.  So a smart "time of use tariff" would be the "heat pump tariff".  And the rate is fixed for a year. 

Spoonie_Turtle

Rosie1001 said:

Spoonie_Turtle said:

Phones4Chris said:

@QrizB @Spoonie_Turtle
Sorry, but there is only one supplier that can get the national database corrected and that is the current supplier, doing anything else is a distraction and as much pressure as possible needs to be applied to EDF, not wasting time doing other things at this point.

So if you've phoned EDF to chase it, where's the harm in firing off an e-mail to Octopus later that day to ask if they accept NSHs on Cosy?  Can't be on the phone to EDF for the whole of each working day.

Wow , you have no idea what I do each day !!!!

, I do actually work full time and I am trying to manage this along with taking care of my husband who has health issues 

I have spoken and emailed  octopus, they can’t tell me anything unless they can access my mpan details 

And as for calling EDF , this is not a easy thing to do anymore as their call centre is no longer Uk based and customers including me are finding it very difficult and frustrating to get a proper answer for basic questions from them 

I spoke to 4 different people and got different information from each person 

I apologise, that comment was to the previous commenter insisting that 'first priority' meant the only thing to do.  But I now realise my remark about not being able to be on the phone to EDF all day was glib and that's how the whole comment came across wrong, so I apologise for that.

As it is you have indeed enquired about Cosy as I was understanding the suggestion to mean, so that's done and evidently that avenue can't be investigated further until the national database is corrected.  Fair enough.


[By the way, do not rely on AI overview for search results.  It is often not accurate and aggregates info pulled from all sorts of sources not just reliable ones - for internet searches the only reliable way is to do it the old-fashioned(!) way and go directly to search results themselves.  (Apologies if anyone else has said this already, I haven't read the rest of the thread yet but I needed to apologise for the offence my above comment caused.)]

Rosie1001

Spoonie_Turtle said:

Rosie1001 said:

Spoonie_Turtle said:

Phones4Chris said:

@QrizB @Spoonie_Turtle
Sorry, but there is only one supplier that can get the national database corrected and that is the current supplier, doing anything else is a distraction and as much pressure as possible needs to be applied to EDF, not wasting time doing other things at this point.

So if you've phoned EDF to chase it, where's the harm in firing off an e-mail to Octopus later that day to ask if they accept NSHs on Cosy?  Can't be on the phone to EDF for the whole of each working day.

Wow , you have no idea what I do each day !!!!

, I do actually work full time and I am trying to manage this along with taking care of my husband who has health issues 

I have spoken and emailed  octopus, they can’t tell me anything unless they can access my mpan details 

And as for calling EDF , this is not a easy thing to do anymore as their call centre is no longer Uk based and customers including me are finding it very difficult and frustrating to get a proper answer for basic questions from them 

I spoke to 4 different people and got different information from each person 

I apologise, that comment was to the previous commenter insisting that 'first priority' meant the only thing to do.  But I now realise my remark about not being able to be on the phone to EDF all day was glib and that's how the whole comment came across wrong, so I apologise for that.

As it is you have indeed enquired about Cosy as I was understanding the suggestion to mean, so that's done and evidently that avenue can't be investigated further until the national database is corrected.  Fair enough.


[By the way, do not rely on AI overview for search results.  It is often not accurate and aggregates info pulled from all sorts of sources not just reliable ones - for internet searches the only reliable way is to do it the old-fashioned(!) way and go directly to search results themselves.  (Apologies if anyone else has said this already, I haven't read the rest of the thread yet but I needed to apologise for the offence my above comment caused.)]

Thank you …this situation has worn me down and I am very stressed about it all 

I appreciate everyone’s help , it’s been invaluable and sometimes a great comfort knowing people take time out of their day to help me ❤️

Rosie1001

Response from my last email to them 

Hello Joanne,

Metering team is asking for photos of the meter. If it is safe for you, kindly provide us clear and whole meter photos (at least two). This will help us in updating your account a little bit faster.

We apologize for the delay on this. Thanks.

They asked for these photos weeks ago and I sent them , EDF put the meter in 😩😩😩😩😩😩😩😩

does anyone there know what they are doing !!!

Phones4Chris

https://www.edfenergy.com/help-support/making-complaint
Ask for your complaint to be escalated.

Rosie1001

I have , I’ve requested a manager twice now 

the guy who was really helpful was supposed to be taking over my case , but the emails are sighted by the same person as before 

vienna28

So much for my loyalty to the Octopus "snug" tariff 😆 but I've put in for a switch to the Good Energy "heat pump tariff".   Although more expensive at 12p off peak, my storage heaters are early 1990s and so I really like the 5am - 9am and 1pm - 4pm off peak hours.

Although the 7 hours off peak may not be totally suitable for Rosie, I'll let her and others know if the switch over goes smoothly. 

If the switch over is successful the prices are fixed for a year with a £75 exit fee but they'll let you move to another Good energy tariff without an exit fee.  On switching online they gave an option of paying "variable" direct debit (which I took) and for anybody with an health condition or elderly they offer extra free support with a "priority register".

In this link under "how to choose the right electricity tariff", they seem to suggest you can go on any smart tariff if you think you can make it work for you.  For example this part says:

"If you don’t have a heat pump, solar panels, battery or EV charger, you may still benefit from one of our smart tariffs if you’re able to shift other electricity that you use into the off-peak sessions. Naturally, you may not notice as significant savings as homes with these technologies"

https://www.goodenergy.co.uk/blog/running-costs-heat-pump-tariff/?_gl=1*1fr05ui*_up*MQ..&gclid=CjwKCAjw1dLDBhBoEiwAQNRiQbRZxHXvYEoVYckHr3Vnbk7cOVQ8AkJX4UVMwVxhqwIleIGabLyuJxoCT4IQAvD_BwE

Swipe

vienna28 said:

So much for my loyalty to the Octopus "snug" tariff 😆 but I've put in for a switch to the Good Energy "heat pump tariff".   Although more expensive at 12p off peak, my storage heaters are early 1990s and so I really like the 5am - 9am and 1pm - 4pm off peak hours.

Interesting... Does this tariff support ALCS? If not, how will you control the timings of your old storage heaters?

vienna28

Swipe said:

Interesting... Does this tariff support ALCS? If not, how will you control the timings of your old storage heaters?

They say I'll join on the 24th and if my smart meter is fully functioning then they'll automatically switch me to the heat pump tariff.

My storage heaters are called "HEATSTORE" from the early 90s.  So I'll let everybody know if my storage heaters work on this tariff.

The off peak was only 10p in an earlier year fix but now it's 12p.  The exit fee on the 1 year is £75 but the site says. "Only charged if you switch to another supplier before the plan term ends. You can switch between Good Energy tariffs whenever you like without an exit fee."