Smart meter timings

Swipe

I agree with Scot. It looks like EDF have pushed the wrong tariff to you but your ALCS is still working on the E10 schedule. If you get through to someone who knows what they are doing they should be able to refresh your tariff with the correct E10 one. 

Rosie1001

Thank you , I’ve emailed my complaint handler 

Ildhund

I don't know whether you have access to n3rgy. They offer to let you download the tariff information from the meter; this gives both the times and rates as pushed to the meter by your supplier. It's a JSON file which may look a bit daunting, but at least you can see just where the error lies. This is completely separate from the switching times that dictate when your heaters turn on and off.  

I tried just now, and they couldn't grab the latest, probably because it hasn't changed - I'm on a fixed-rate plan. You may be more successful ...

Rosie1001

Ildhund said:

I don't know whether you have access to n3rgy. They offer to let you download the tariff information from the meter; this gives both the times and rates as pushed to the meter by your supplier. It's a JSON file which may look a bit daunting, but at least you can see just where the error lies. This is completely separate from the switching times that dictate when your heaters turn on and off.  

I tried just now, and they couldn't grab the latest, probably because it hasn't changed - I'm on a fixed-rate plan. You may be more successful ...

I’ll try it , will post back on if I’m successful 

thank you 

Ildhund

Just for info: here's what the meat of my own n3rgy-sourced tariff JSON file looks like. It's a simple E7 with only one rate, so yours would be quite a bit more complicated, but at least the scheduled times (startTime), rates (...TariffPrice) and register (touTariffIndex) are fairly clear:
   
  

Rosie1001

I can’t get on 

Rosie1001

I have done several meter checks over the day , afternoon 2.09pm , heard the click meaning off peak time started , turned everything off again , put heaters on by their wall switch , these starting charging on rate one , peak cost , the meter clicked off at 5.09pm

9.09pm , meter clicked again for off peak change over , heaters starting charging on rate one again , peak cost 

So the meter is still clicking over for economy 10 times , however the rate 2 in not in use ( off peak ) , it is all being recorded on rate one , I don’t understand why or how this is happening 

I won’t be putting heaters on tonight as I’m not sure if they will go on rate 1  or rate 2 (as they  should do ) 

, this has only happened since I changed to SVT on the 1st April 

Phones4Chris

It looks as though they've definitely loaded your meter with ALCS times for E10 but loaded the tariff as E7, so the afternoon boost is coming on at peak rates.
The question to confirm this is "does the meter switch the ALCS on at 0109 and off at 0609 (for BST)" you seem to have confirmed the afternoon boost is is coming on at 1409 and off at 1709 (for BST) and the evening on at 2109 and off at 2309 (for BST). So if so that would confirm the situation.

So it looks to me that EDF made the same !!!!!!-up as when you first has your smart meter, they loaded E7 ALCS times and E7 tariff (which they then corrected to E10 ALCS and also E10 tariff times).
Whereas now they loaded E7 ALCS and E7 Tariffs when your previous fixed tariff ended BUT they've only corrected the ALCS times to E10 so far. So if any off your off-peak is on it will get charged at peak rate in the afternoon and evening, Overnight should be ok.

Scot_39

What about at the time iirc 7:17 on IHD when you were seeing the 14p off peak rate on the meter current price display / IHD ?

As that would be consistent with what the app showed - an economy 7 type timing profile.

Is register two recording anything at all between say 1am and 8 am  (1:09 ?  and 8:09 ?) ?

Which would be consistent with the sort of E7 12 - 7am GMT shown on the app - how does the app determine that time - from the meter tariff table direct ?

As what you have seen this afternoon is consistent with the tariff timing table having been set for E7 as displayed via the app - but the ALCS left on E10.

I suspect EDF have udptated your meter  -  it wasnt showing the E10 Apr rates before - your old E7 fix iirc from one of  the other threads - but possibly inconsistently.

As I said before the 38p and the LCS open indication should be consistent - not 38p LCS Open so NSH feed dead - and 38p so LCS Closed / so NSH feed live..

At a guess I'd say your rates are e10, your tariff timings are E7 (based on app and this afternoon observations deinitelty not E10) and the ALCS / NSH swtiching is E10

SO for instance if the tariff timings are as e7 (12-7am GMT as the app displayed) and the ALCS remains on E10 - you might see both the rate and the ALCS switch NSH feed ON at 1:09 am (old 12-5 GMT slot + your meter offset and app showed 12-7am GMT?) - the meter switch to register 2 - the alcs feed for NSH switch off at 6:09am and the tariff changing to peak again until 8:09am - and the units accumulate from register 2 to register 1 unit accumulation.

[Which might give you a usable window to get some heat into your heaters at off peak overnight - should the chill easterly mean you need some heat. Its pretty warm here - midday - but iirc your an early riser.  Providing- well based on this afternoon by 2:09 pm - to switch them off - before the ALCS afternoon swithces on again.

But ultimately you need to get EDF to update the meter properly - so that ALCS and tariff timings are consistent.

Phones4Chris

Re: the Bright App @dunstonh @Swipe

dunstonh said:

Rosie1001 said:

In the bright app , do I set to new timings or keep as it was 

as my rate was off peak now but bright was saying it’s wasn’t ! 

 Confused 🫤 lol 

The bright app is broken on DST.  Even if you configure it in the settings (which is an option) it doesn't stick.  

As I said here I'm waiting a couple of days for things to settle down before setting my own Bright App tariff times if need be. I've never done it before so I don't know if they stick, your previous change to yours prior to BST did stick didn't it? Then we'll know if Dunstonh is wrong or has a bug on his app.

dunstonh said:

As I said here I'm waiting a couple of days for things to settle down before setting my own Bright App tariff times if need be. I've never done it before so I don't know if they stick, your previous change to yours prior to BST did stick didn't it? Then we'll know if Dunstonh is wrong or has a bug on his app.

It is a known issue with the Bright App going back a number of years.  It's mentioned in the glowmarkt forums.   By default, the app uses the device time and whatever timezone the device is in.   

There is a setting in the app that allows you to manually change the timezone.   If you set timezone setting to UTC+0 and then click refresh data in the section below, then it will reset the data in the app to use GMT.    However, some people have reported that the timezone setting does not persist.     

I just checked mine, having not used it for probably a year or so, and the UTC was back at +1, and I had to change it back again to +0.   Once changed to zero and refreshed data, it was fine again.    

The fact that the Bright App has got the cost information incorrect during BST (because the tariff uses GMT/UTC and the App uses you current timezone (BST) as you say has been known for a few years, I had a lengthy email exchange back then with Jane at Hildebrand about that and a couple of other bugs (which I've mentioned on this forums a few times) and nothing has changed.
As I said I'd not tried changing the default tariff times before so did consider trying it as Rosie did, so I've no idea whether it will stick or not.
I went to look contemplating actually setting it to allow for my ALCS offset time as well BUT it only allows the fixed half hour time slots, sothis seems a bit of a waste of time considering the suggestion of simply changing the App's timezone back to UTC+0 rather than +1.  Much simpler, just need to remember it's using UTC not BST when looking at the data!
Might also be worth noting what App version is being used, mine is Android 0.3.42 (but I've a funny feeling that number hasn't changed even though there was a Playstore update or two?! It used to have a Dark mode setting, and that disappeared - shame, I liked it). What I found annoying was I initially got the impression I couldn't change to Timezone because the "button" is dimmed and the "Time difference from UTC in hours" is in paler type than the line above giving the current timezone!

Swipe said:

dunstonh said:

As I said here I'm waiting a couple of days for things to settle down before setting my own Bright App tariff times if need be. I've never done it before so I don't know if they stick, your previous change to yours prior to BST did stick didn't it? Then we'll know if Dunstonh is wrong or has a bug on his app.

I just checked mine, having not used it for probably a year or so, and the UTC was back at +1, and I had to change it back again to +0.   Once changed to zero and refreshed data, it was fine again.    

Thanks, just changed mine to +0 and will keep an eye on it.

OK, that's what I've done now, we'll see how it goes. When @Rosie1001 's E10 is properly sorted out, she might like to try that as well.