new octopus 14mth fix

northernstar007

if anyone is having trouble changing tariffs try messaging on twitter they pick it up more or less straightaway and jobs done
inc your name address and account number it saves them asking for it

Telegraph_Sam

Could you pls remind me the steps needed to get a DM to them on Twitter.  I rarely use it and get lost!

northernstar007

Telegraph_Sam said:

Could you pls remind me the steps needed to get a DM to them on Twitter.  I rarely use it and get lost!

hi sam, go on to octopus page on twitter (put a search in on twitter for octopus energy at the top right hand side of the screen), then you will see an envelope logo just under there main picture, hit that then a new box should open up and away you go

then they will reply back and you will see it as "messages" bottom right hand of your screen, it will be highlighted when they do so keep checking it, and you will see in the same box the message you sent and can talk to eachother then 

Telegraph_Sam

I'm going cross eyed looking for en envelope logo on their (my) octopus page.

Edit: I have flummoxed my way through after finding a Messages link from the list on the left of the screen.

northernstar007

Telegraph_Sam said:

I'm going cross eyed looking for en envelope logo on their (my) octopus page.

its on the same line as "follow" right under there main picture, 1st logo is 3dots then and on the same line a envelope

Telegraph_Sam

Now it's there, before it wasn't !    Does one have to be signed in with password for access to the envelope?
I'm asking them about the changing tariffs issue if one is on the 14-M Jan Fix.

northernstar007

Telegraph_Sam said:

Now it's there, before it wasn't !    Does one have to be signed in with password for access to the envelope?
I'm asking them about the changing tariffs issue if one is on the 14-M Jan Fix.

i should imagine you need to be signed in on twitter but not your octopus acc, aslong as you start off tellling  them your name address and account number, that will save them asking for it

Lorian

Rember just because you fixed today doesn't mean there won't be another cheaper one next week. It's a game of low water mark you are trying to stay on the lowest fix you can.

There will be lots of us on august/September fixes that currently this remains more cost, but I expect it won't be long till we are able to renew our fixes lower too 

Telegraph_Sam

I am currently on the 14-M Jan 2025 V 1 Fix which is now not the cheapest.  I have asked the question but so far am not aware of any downsides associated with a switch to the latest, V.  Whereas a switch to Tracker would be taking a leap into the dark just now.

northernstar007

Lorian said:

Rember just because you fixed today doesn't mean there won't be another cheaper one next week. It's a game of low water mark you are trying to stay on the lowest fix you can.

There will be lots of us on august/September fixes that currently this remains more cost, but I expect it won't be long till we are able to renew our fixes lower too 

you can keep renewing your tariff to the lowest cost free of charge and also extending your end date
so if your on a higher price tariff than the current deal i would be looking at the latest deal