new octopus 14mth fix

Chrysalis

northernstar007 said:

Chrysalis said:

QrizB said:

Chrysalis said:

northernstar007 said:

Slinky said:

For crying out loud, where have Octopus hidden the change single tariff option? I find their website hard to navigate sometimes!

www.octopus.energy/dashboard/accounts/account number/tariff-renewal/#/

stick your acc number where i've put "account number"

This gives me a 404

Did you type your account number into the URL before pressing enter, per the instructions?

The post has been edited, I put the account number in the wrong portion of the url.   We shouldnt be needing to do this, there should be a simple link for single tariff switching.

and also safeguarding yourself of any future rises for 14 months also if a cheaper deal comes along you can jump on that 

Yeah  I think my initial reply to you is now on its final edit, it seems roughly break even, but as you said the advantage is a later expiry date.  My current fix expires some way through January, this new one would cover the entirety of the cold period in 2026.

Chrysalis

Telegraph_Sam said:

This is what the web site  has to say over changing tariffs

Tariffs

You can normally change tariffs on your online account.

1. Log in to your Octopus account

2. Click 'Change my tariff': it's one of the first options under your account balance.

3. There, you can compare your energy costs on your current tariff to our other available tariffs.

4. If you see an option you like, you'll be able to switch to it yourself online.

What if I can't see the option to move tariff?

You'll be able to see this option if you're on a variable tariff (like Flexible Octopus), or if you're on another fixed tariff and within 45 days of the end of your contract.

I'm not sure that I believe them

Also that link will be a dual energy switch, so if you have electric and gas, it switches both, they need a single tariff switch option, and also make it visible all the time on a penalty free exit tariff.

Telegraph_Sam

Let us know if this exists!  Otherwise phone call / X to the rescue.

It is well known that one cannot rejoin Tracker if one terminates prematurely. From the blurb it sounds like this applies to the 14-M Fix also but with 45 days in place of 49. Or am I misreading it ???

northernstar007

Chrysalis said:

Also that link will be a dual energy switch, so if you have electric and gas, it switches both, they need a single tariff switch option, and also make it visible all the time on a penalty free exit tariff.

the link that i started which you had bother with has the single energy switch, its at the top of the page
and if your a while off from renewal date you will have to get in touch with customer support team

Telegraph_Sam

Seems that "the (correct) link" itself doesn't enable me to switch single fuels but says to contact them by email, implying that I will get a sympathetic ear.

wrf12345

Why would they make more work for themselves rather than just let you click through the links even if you are on a fixed tariff? Mildly annoying, I'd say.

Telegraph_Sam

Must have something to do with them wanting to have some "control" over users "churning" from one tariff to another. Add to this the mirror regs (49 vs 45 days) that apply to folk that want to switch from Tracker to the 14-M Fix and v.v.   Hurdles and discouragement is the name of the game. And mild annoyance.

vic_sf49

I keep telling them that the "switch a single fuel" link doesn't work if you're in a fix, and not in the last 49 days, but nothing has changed yet. And not sure it will, as it must be working as they planned for it to. Meh.

So they'll be getting lots of emails requesting tariffs changes, if everyone is constantly changing throughout the year, as they release better rates.

So email it is. Ah well.

SpanishBlue

vic_sf49 said:

I keep telling them that the "switch a single fuel" link doesn't work if you're in a fix, and not in the last 49 days, but nothing has changed yet. And not sure it will, as it must be working as they planned for it to. Meh.

So they'll be getting lots of emails requesting tariffs changes, if everyone is constantly changing throughout the year, as they release better rates.

So email it is. Ah well.

I emailed on Thursday. After not hearing back over 24 hours later, I phoned them.

I had about a 5 minute wait in the queue, but soon as I spoke to someone, it was changed instantly, as confirmed by me hitting refresh whilst still talking.

I'd much rather change tariff online, as it's easier for me and allows their staff to help people who actually need help, but there was no option on the website for me to do so.

Alnat1

Daughter switched to a new fix today. She couldn't do it via the website as there was no link but found one on the app, under "view tariff" and scrolling to the bottom of the page.