BT Abolish Caller Display Charge

Firefly

Registered and I can view my bill online but can't see a way to cancel my "package" - ringback, caller display and something else I don't use but pay £8 a quarter for!

I am still holding after 114 mins! It's ringing and they keep telling me how valuable I am!

Firefly

I've given up!! Grrrrrrr!!

pricefighter

Firefly wrote:

I've given up!! Grrrrrrr!!

Did you try using the Freephone No 0800 916 55 44 .

santana-mx3

Firefly wrote:

I've given up!! Grrrrrrr!!

As Firefly and April2 said, you should be able to use the automated freephone number. I had caller display as a paid option on both my home lines.

Although I am registered online, I couldn't even access my acount online (probably because so many people were trying to update theirs). However, the freephone number was great - you have to listen to their blurb but after that you just enter your phone number - you don't even need your account number and you don't need to speak to anyone. I phoned twice for both of my lines, I phoned again and gave my parents' number so they will get the free Caller Display as well. In all three cases, I had a message telling me that I have been paying for caller display but that as soon as this new order was processed, it will be free. There was a "please wait while your order is processed....." and then job done.

damski_2

does anybody know if we have our phone pre-programmed so that it pre dials all numbers with 18866 will caller display still work???

thanks in advance

adamski

BexTech

damski wrote:

does anybody know if we have our phone pre-programmed so that it pre dials all numbers with 18866 will caller display still work???

thanks in advance

adamski

Even with 18866 prefixed to your stored numbers, when that person calls you it will still display their name and number fine.

bbb_uk

I emailed both OneTel and Telewest (didn't bother with NTL) and asked if they had any plans on introducing free caller display same as BT now do.

Both replies were similar and said they had no intention as yet but may do so in the future. I can imagine they wont rush to give free caller display at first unless they get complaints or people threatening to leave them and move to BT, etc. Telewest have not long increased their caller display (and other calling features) so I'm guessing the last thing on their mind is giving caller display away for free.

Nicholas

BexTech wrote:

Even with 18866 prefixed to your stored numbers, when that person calls you it will still display their name and number fine.

Most of the time it will. I have had one or two instances when 18866 has caused my number to be withheld, and an instance when the number has come up as 0044 etc.

barjam_2

has anyone got theirs on yet since registering , i dont know if mine is on as my phone dont have caller id i am waiting for my new ones to be delivered which has it:j

FJSRiDER

barjam wrote:

has anyone got theirs on yet since registering ,

Yes - within a few (30?) minuets from registering on July 1st.