The Top Regular Savers Discussion Thread

WillPS

Speculator said:

WillPS said:

Not sure why there's so much pessimism YBS will be able to offer 8% again, Saffron had no problem offering the same rate (and even extending out eligibility via their refer-a-friend offering). Recent offers from Darlington and Monmouthshire have been on an upwards trajectory. To be clear I'm not saying they will definitely offer a repeat run or an improvement, but it wouldn't be a surprise to me if they did.

As for the tiny pay ins... if you're aiming to keep the number of accounts you have down I can kind of understand but if not surely every little helps? It's not as though sending to 1 extra account each month is particularly burdensome. 

Received this email this morning. I've been with them for over 30 years.

Poor show but I would imagine this is just a generic 'end of regular saver' term workflow that pulls options from live products, presumably that's why the rate is today's rather than then one that applies from 2nd Oct. 

allegro120

Aidanmc said:

apt said:

Have had an email from YBS bigging up their Loyalty Regular eSaver at 5.05% variable. Interest rate would have to be at least 1% higher to interest me. A few years ago YBS was frequently top of the interest rate tables for regular savers. Things are very different now.

Also had this email today, close this RS couple of months ago to free up funds for other RS's. 
Was nearly going to re apply today, then i seen the rate is reducing to 4.85% on 2 October.

YBS LReS 5.05%
I'll be closing this account on 2nd October, 4.85% is too low. 

shirley999

allegro120 said:

Aidanmc said:

apt said:

Have had an email from YBS bigging up their Loyalty Regular eSaver at 5.05% variable. Interest rate would have to be at least 1% higher to interest me. A few years ago YBS was frequently top of the interest rate tables for regular savers. Things are very different now.

Also had this email today, close this RS couple of months ago to free up funds for other RS's. 
Was nearly going to re apply today, then i seen the rate is reducing to 4.85% on 2 October.

YBS LReS 5.05%
I'll be closing this account on 2nd October, 4.85% is too low. 

Me too, I can't find where I've been notified of this interest rate drop but it does apply to mine, from a link in an earlier email. That'll leave me with £1 in YBS.

OrangeBlueGreen

Section62 said:

Darlington BS  - regular saver maturities.

Apparently Darlington have a long-standing glitch in their online system which means online withdrawal requests to nominated accounts with certain external sort codes are likely to fail - Santander sort codes being an example.

The suggested work-arounds are either to send a secure message requesting the withdrawal, or changing your nominated account to one which isn't affected.  Barclays, HSBC, and LBG were suggested as ones which aren't affected.

I went with the second option as the secure message will only be actioned when someone gets around to it, whereas changing the nominated account is something the user can action, and only needs to be done once.  That said, the nominated account amendment process is also glitchy, which might need a phone call/secure message to get sorted.

I absolutely hate when organisations have an internal issue and then put the onus on customers to sort it, or put customers in a position where they are potentially inconvenienced. Very poor. 

WillPS

OrangeBlueGreen said:

Section62 said:

Darlington BS  - regular saver maturities.

Apparently Darlington have a long-standing glitch in their online system which means online withdrawal requests to nominated accounts with certain external sort codes are likely to fail - Santander sort codes being an example.

The suggested work-arounds are either to send a secure message requesting the withdrawal, or changing your nominated account to one which isn't affected.  Barclays, HSBC, and LBG were suggested as ones which aren't affected.

I went with the second option as the secure message will only be actioned when someone gets around to it, whereas changing the nominated account is something the user can action, and only needs to be done once.  That said, the nominated account amendment process is also glitchy, which might need a phone call/secure message to get sorted.

I absolutely hate when organisations have an internal issue and then put the onus on customers to sort it, or put customers in a position where they are potentially inconvenienced. Very poor. 

Offering two workarounds for a problem, one of which is viable for everyone, is not putting the onus on the customer.

There's a reality that bugs take to fix - customer service teams are ethically and legally compelled to provide good customer outcomes. Both options advised offer far better outcomes than waiting an unknown amount of time for the issue to be fixed.

The only piece I don't understand is why they couldn't submit the message to the correct department themselves, but there probably is a good reason for that.

Middle_of_the_Road

flaneurs_lobster said:

happybagger said:

Given that they gave notification of an incoming reduction of this account to 4.85% some time ago, it's disappointing the email doesn't say as such

Disappointing? That's borderline misleading, and at best sly and underhand, not to mention that timetabled rate cut.

And it's a poor rate regardless of the cut.

Although they do highlight the upcoming rate reduction in the app. for each account that will be affected.

mhoc

Question regarding the new Yorkshire loyalty saver - do you have to add money to it every month and if so how little can you add? 
I am pondering if its worth the effort of opening this new Loyalty saver just to keep loyalty status with Yorkshire at least as far as September 2026... Or is it worth holding off incase they have a Christmas saver again which would mature at the end of October 2026 (if it follows the pattern of last year) 

Looking at my list for Yorkshire accounts all of my savers mature in September, October or November 2025  and then I will only have the standard regular saver which matures May 2026 - (and even that I might reduce the standing order to the minimum) 

Kim_13

WillPS said:

OrangeBlueGreen said:

Section62 said:

Darlington BS  - regular saver maturities.

Apparently Darlington have a long-standing glitch in their online system which means online withdrawal requests to nominated accounts with certain external sort codes are likely to fail - Santander sort codes being an example.

The suggested work-arounds are either to send a secure message requesting the withdrawal, or changing your nominated account to one which isn't affected.  Barclays, HSBC, and LBG were suggested as ones which aren't affected.

I went with the second option as the secure message will only be actioned when someone gets around to it, whereas changing the nominated account is something the user can action, and only needs to be done once.  That said, the nominated account amendment process is also glitchy, which might need a phone call/secure message to get sorted.

I absolutely hate when organisations have an internal issue and then put the onus on customers to sort it, or put customers in a position where they are potentially inconvenienced. Very poor. 

Offering two workarounds for a problem, one of which is viable for everyone, is not putting the onus on the customer.

There's a reality that bugs take to fix - customer service teams are ethically and legally compelled to provide good customer outcomes. Both options advised offer far better outcomes than waiting an unknown amount of time for the issue to be fixed.

The only piece I don't understand is why they couldn't submit the message to the correct department themselves, but there probably is a good reason for that.

It’s still onus on the customer in that the issue is not of the customer’s making (unless Darlington were to explicitly state which sort codes are the issue at application and the customer still chooses to open an account and to nominate a particular account knowing it is affected.) Both workarounds are just that and require the customer to take action beyond the expected log in and request closure of the matured account.

I would be less negative about it had they communicated the issue to everyone and provided a comprehensive list of accounts that could be used without issue. I would want to use either Nationwide, NatWest or Chase, but all of these would be a lottery as things stand.

clowning

Middle_of_the_Road said:

flaneurs_lobster said:

happybagger said:

Given that they gave notification of an incoming reduction of this account to 4.85% some time ago, it's disappointing the email doesn't say as such

Disappointing? That's borderline misleading, and at best sly and underhand, not to mention that timetabled rate cut.

And it's a poor rate regardless of the cut.

Although they do highlight the upcoming rate reduction in the app. for each account that will be affected.

Where in the app does it highlight the rate reduction please? I can’t see anything about it in my app. Thanks