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The Top Regular Savers Discussion Thread

1606607609611612837

Comments

  • friolento
    friolento Posts: 2,731 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    My HSBC regular saver finishes today. Will it be quicker to get my funds if I message them today to close my account?
    My HSBC RS matured today Checking in the app this morning it has become a PREF REG SAVER paying 1.3% interest. The £115 interest had been added and I transferred all the funds to my HSBC Advance account and then withdrew them.
    I will use the online chat later today to close the account. 

    Mine has also turned into a PREF REG SAVER but I am unable to transfer anything out of this account
  • OrangeBlueGreen
    OrangeBlueGreen Posts: 116 Forumite
    100 Posts
    edited 9 September at 8:19AM
    WillPS said:

    The only piece I don't understand is why they couldn't submit the message to the correct department themselves, but there probably is a good reason for that.
    Ultimately it will be subjective as to what a customer finds acceptable or not. Your sentence is the point I was trying to highlight. They should do it themselves and asking the customer to do it is putting the onus back on the customer. Glitches happen but this appears to be a longstanding issue and is therefore a choice to not fix the issue. It's also a choice to ask the customer to submit a message instead of them having an exceptional internal process as to not inconvenience customers.
  • BestSeagull
    BestSeagull Posts: 262 Forumite
    100 Posts Second Anniversary Photogenic Name Dropper
    friolento said:
    My HSBC regular saver finishes today. Will it be quicker to get my funds if I message them today to close my account?
    My HSBC RS matured today Checking in the app this morning it has become a PREF REG SAVER paying 1.3% interest. The £115 interest had been added and I transferred all the funds to my HSBC Advance account and then withdrew them.
    I will use the online chat later today to close the account. 

    Mine has also turned into a PREF REG SAVER but I am unable to transfer anything out of this account
    Transfer to your current account and then out from there? I actually found I had to set up a new payee from the current account, I'm sure I must have transferred out in the past so perhaps it's a security measure.
  • Hattie627 said:
    I've been doing RS's since 2016 and currently have 51. So I kind of understand how it works. Not sure though I want to go as low as £50 a month, even for 8%. YVMV
    And there was me thinking I had too many at ....6!  :-)
  • exel1966
    exel1966 Posts: 5,081 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    friolento said:
    My HSBC regular saver finishes today. Will it be quicker to get my funds if I message them today to close my account?
    My HSBC RS matured today Checking in the app this morning it has become a PREF REG SAVER paying 1.3% interest. The £115 interest had been added and I transferred all the funds to my HSBC Advance account and then withdrew them.
    I will use the online chat later today to close the account. 

    Mine has also turned into a PREF REG SAVER but I am unable to transfer anything out of this account
    Transfer to your current account and then out from there? I actually found I had to set up a new payee from the current account, I'm sure I must have transferred out in the past so perhaps it's a security measure.
    Ditto, for some reason my 2 payees had disappeared and I had to set up a new one. Holding off now for another 7%er during savings week hopefully.
  • friolento
    friolento Posts: 2,731 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    friolento said:
    My HSBC regular saver finishes today. Will it be quicker to get my funds if I message them today to close my account?
    My HSBC RS matured today Checking in the app this morning it has become a PREF REG SAVER paying 1.3% interest. The £115 interest had been added and I transferred all the funds to my HSBC Advance account and then withdrew them.
    I will use the online chat later today to close the account. 

    Mine has also turned into a PREF REG SAVER but I am unable to transfer anything out of this account
    HSBC
    I couldn't withdraw in the app, went online and withdrawal worked fine.
    Ooh yes, this worked! Thank you 👍
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