NEW upgraded Octopus "In Home Display"

MouldyOldDough

QrizB said:

MouldyOldDough said:

QrizB said:

Those look like screenshots from the website, not from the app? Do you have the app installed on your phone/tablet?

As I understand it, the missing gas data from yesterday in the "week" view is quite normal.

You should also have a "day" tab which will tell you how much gas you've used on any day, including yesterday (which is missing from the "week" tab)

That is correct - it is from the website - but is identical to the app - i am unable to get a screenshot from my tablet

I see this in the Android app:

and:

It's strange that you see something different.

I see exactly the same thing only with the previous day blank!!
That is what I have been trying to say all along 
My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

MouldyOldDough

MikeJXE said:

MouldyOldDough said:

QrizB said:

MouldyOldDough said:

EssexHebridean said:

This is why we have asked the OP several times to provide screenshots of their app tabs. Presumably they don’t have the same ability you and I do to use the “Day” tab to scroll back through use - seeing how their tab appears to them might help us resolve this for them.

Sorry - here is my weekly amount - showing a lack of gas usage for last 24 hours

Those look like screenshots from the website, not from the app? Do you have the app installed on your phone/tablet?

As I understand it, the missing gas data from yesterday in the "week" view is quite normal.

You should also have a "day" tab which will tell you how much gas you've used on any day, including yesterday (which is missing from the "week" tab)?

That is correct - it is from the website - but is identical to the app - i am unable to get a screenshot from my tablet - it doesn't allow any screenshots ! I tried POWER + VOL UP  with no sucess

It seems you have the iPhone and I have trouble taking a screenshot with mine 

Now I ask Siri to do it for me and it works every time 

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

QrizB

MouldyOldDough said:

I see exactly the same thing only with the previous day blank!!

Do you?

I posted a screenshot of the "day" view, but you shared one of the "week" view and stated that it was identical to what you see on your tablet app.

MouldyOldDough said:

My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

The "week" view will always do that. The "day" view gives details for today, and yesterday, and the day before etc.

MouldyOldDough said:

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

Does your Android tablet app give you a "day" view?

And a "live" one (noting that "live" only ever shows electricity, not gas)?

MouldyOldDough

QrizB said:

MouldyOldDough said:

I see exactly the same thing only with the previous day blank!!

Do you?

I posted a screenshot of the "day" view, but you shared one of the "week" view and stated that it was identical to what you see on your tablet app.

MouldyOldDough said:

My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

The "week" view will always do that. The "day" view gives details for today, and yesterday, and the day before etc.

MouldyOldDough said:

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

Does your Android tablet app give you a "day" view?

And a "live" one (noting that "live" only ever shows electricity, not gas)?

It shows live and yes I do have day tabs but they show zero use 

EssexHebridean

This is starting to sound like an issue with your tablet rather than with the home mini, to me. 

Spoonie_Turtle

MouldyOldDough said:

QrizB said:

MouldyOldDough said:

I see exactly the same thing only with the previous day blank!!

Do you?

I posted a screenshot of the "day" view, but you shared one of the "week" view and stated that it was identical to what you see on your tablet app.

MouldyOldDough said:

My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

The "week" view will always do that. The "day" view gives details for today, and yesterday, and the day before etc.

MouldyOldDough said:

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

Does your Android tablet app give you a "day" view?

And a "live" one (noting that "live" only ever shows electricity, not gas)?

It shows live and yes I do have day tabs but they show zero use 

So the live tab shows usage, but nothing on the day tab?  Is that what you mean?

Chrysalis

MouldyOldDough said:

The brainless idiot at Octopus HAS disconnected my old IHD and is now asking for a photo of the code number on the IHD so he can reconnect it !

Oh boy, I suspect a nightmare now getting that working again, best of luck.

MouldyOldDough

Chrysalis said:

MouldyOldDough said:

The brainless idiot at Octopus HAS disconnected my old IHD and is now asking for a photo of the code number on the IHD so he can reconnect it !

Oh boy, I suspect a nightmare now getting that working again, best of luck.

I copied ""Greg" in on my reply 
This, apparently has the effect of an official complaint 
So I await a fix 

MouldyOldDough

Spoonie_Turtle said:

MouldyOldDough said:

QrizB said:

MouldyOldDough said:

I see exactly the same thing only with the previous day blank!!

Do you?

I posted a screenshot of the "day" view, but you shared one of the "week" view and stated that it was identical to what you see on your tablet app.

MouldyOldDough said:

My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

The "week" view will always do that. The "day" view gives details for today, and yesterday, and the day before etc.

MouldyOldDough said:

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

Does your Android tablet app give you a "day" view?

And a "live" one (noting that "live" only ever shows electricity, not gas)?

It shows live and yes I do have day tabs but they show zero use 

So the live tab shows usage, but nothing on the day tab?  Is that what you mean?

That is correct - yes I DO have a day tab - on both PC and Android versions of the app - but they both show zero usage on the day tab for the previous day ie) They are both 24 hours behind with readings - they do catch up the following day but by then the previous day has (obviously) also changed - so still a day missing from available data -on both PC and Android !

Live usage is fine - it appears straight away - so connection is good

Effician

MouldyOldDough said:

Spoonie_Turtle said:

MouldyOldDough said:

QrizB said:

MouldyOldDough said:

I see exactly the same thing only with the previous day blank!!

Do you?

I posted a screenshot of the "day" view, but you shared one of the "week" view and stated that it was identical to what you see on your tablet app.

MouldyOldDough said:

My display only shows up to 2 days ago accurately 
The previous day is shown as zero usage 

The "week" view will always do that. The "day" view gives details for today, and yesterday, and the day before etc.

MouldyOldDough said:

No I have an android(ish )tablet 
It runs a form of android 
But does not allow screenshots as android does

Does your Android tablet app give you a "day" view?

And a "live" one (noting that "live" only ever shows electricity, not gas)?

It shows live and yes I do have day tabs but they show zero use 

So the live tab shows usage, but nothing on the day tab?  Is that what you mean?

so still a day missing from available data -on both PC and Android !

But you're not on true Android as you stated previously , Android (ish) was your phrase , can i assume a custom rom based on android ? or something else. Is it something that Octopus would have full compatibility with.