NEW upgraded Octopus "In Home Display"

Spoonie_Turtle

MikeJXE said:

I have both 

Both work as should 

Ditto.    

EssexHebridean

MouldyOldDough said:

OK Update from Octopus..

Evidently - to use the pink MINI - I need the IHD decommissioned !!

"In order for the Home Mini to work properly, our smart metering team needs to decommission the In-Home Display (IHD) that’s currently attached to your property."

Does that sound likely ?

Sounds like complete tosh to me. 

Could you take a screenshot of the phone screen showing what you see on the “day” tab in the app and post it here? As far as I recall the live and day tabs take their info from the HM, while week and beyond take it from the info pulled to Octopus from the meter itself. 

MikeJXE

Taken a few minutes ago

FreeBear

EssexHebridean said:

MouldyOldDough said:

OK Update from Octopus..

Evidently - to use the pink MINI - I need the IHD decommissioned !!

"In order for the Home Mini to work properly, our smart metering team needs to decommission the In-Home Display (IHD) that’s currently attached to your property."

Does that sound likely ?

Sounds like complete tosh to me.

Agreed. It is tosh.

I have both an IHD and a Mini. Both are working as they are supposed to do, and the IHD did not need decommissioning first.

Chrysalis

MouldyOldDough said:

OK Update from Octopus..

Evidently - to use the pink MINI - I need the IHD decommissioned !!

"In order for the Home Mini to work properly, our smart metering team needs to decommission the In-Home Display (IHD) that’s currently attached to your property."

Does that sound likely ?

Sounds a bit odd, my IHD stayed working and still works now.

MouldyOldDough

Chrysalis said:

MouldyOldDough said:

OK Update from Octopus..

Evidently - to use the pink MINI - I need the IHD decommissioned !!

"In order for the Home Mini to work properly, our smart metering team needs to decommission the In-Home Display (IHD) that’s currently attached to your property."

Does that sound likely ?

Sounds a bit odd, my IHD stayed working and still works now.

I have asked him why he thinks this - and copied in Greg@octopus.energy as well.....

MouldyOldDough

northernstar007 said:

MouldyOldDough try the app on your phone rather than the website 
on the app does give live usage 

Yes - both show live usage - but that is not the problem

Neither show up to date graphs - electricity is 4 hours out at the moment

Gas is at least 24 hours behind !

EssexHebridean

MouldyOldDough said:

northernstar007 said:

MouldyOldDough try the app on your phone rather than the website 
on the app does give live usage 

Yes - both show live usage - but that is not the problem

Neither show up to date graphs - electricity is 4 hours out at the moment

Gas is at least 24 hours behind !

Can you pop a screenshot of the relevant tabs in here so we can see how/what is displayed? That might give some clues as to what is going on. 

i take it that you do have "background app refresh" marked to on in your app settings? That may affect how regularly the information is updated, perhaps? 

MouldyOldDough

MouldyOldDough said:

Chrysalis said:

MouldyOldDough said:

OK Update from Octopus..

Evidently - to use the pink MINI - I need the IHD decommissioned !!

"In order for the Home Mini to work properly, our smart metering team needs to decommission the In-Home Display (IHD) that’s currently attached to your property."

Does that sound likely ?

Sounds a bit odd, my IHD stayed working and still works now.

I have asked him why he thinks this - and copied in Greg@octopus.energy as well.....

Nothing more heard from octopus regarding this
So much for octopus customer service 

MouldyOldDough

The brainless idiot at Octopus HAS disconnected my old IHD and is now asking for a photo of the code number on the IHD so he can reconnect it !