Halifax Reward Slow Updates

pecunianonolet

My tracker updated yesterday and for all 3 accounts it shows that I completed the pay in criteria and for one it shows that I also completed the debit card spend (Family BS saver top up) and for the other two it shows as not on track (Skipton and NS&I). As many said, the tracker seems to be broken but I feel confident that I will get my £15 in Feb.

BlueonBlue

WillPS is very likely right on point regarding this tracker thing if he has been doing this for well over a decade .

I did once ring up because I paid very late as I was standing in a queue doing nothing  but found its a waste of time phoning speaking to them until after the 12th or until you know your reward hasnt been paid .

Previously they never had a tracker at all so it was never a issue then and more people probably had more multiple accounts above 3 back then .
Anyway so long as it keeps on giving thats the main thing I am surprised its gone on this long and find it boring but its actually more important recently than ever .

They have attempted to get rid of people having multiple reward accounts when they dropped the reward to £3 then £2 ......but later increased it back up to five .
Various hoops also used to be in place to get the fiver such as 2 x DD,s per account etc which add up if you have 4-7 accounts or more .
Seven was the most I got wind of but others could have or had more .

The £3 £2 reward period probably worked on getting rid of some low hanging fruit .
Changes will no doubt be around the corner sooner or later I think they have moved the goal posts at least three times in a major way so far .

BlueonBlue

My account tracker suddenly has updated 3 accounts on the 28th jan which is weeks after the 500 spends so its still a very clunky notification .
Probably done early AM this morning 

trickydicky14

BlueonBlue said:

My account tracker suddenly has updated 3 accounts on the 28th jan which is weeks after the 500 spends so its still a very clunky notification .
Probably done early AM this morning 

Well having just read your post I logged into my Halifax account and yes all 3 of my accounts have updated yesterday. That took over 3 weeks to happen, still it's now correct.

s71hj

trickydicky14 said:

BlueonBlue said:

My account tracker suddenly has updated 3 accounts on the 28th jan which is weeks after the 500 spends so its still a very clunky notification .
Probably done early AM this morning 

Well having just read your post I logged into my Halifax account and yes all 3 of my accounts have updated yesterday. That took over 3 weeks to happen, still it's now correct.

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

hermante

My tracker is now showing the amounts paid in and spent after 9th January, but not anything before that.

s71hj said:

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

On the Home page when you log in to the app, scroll towards the bottom and press My Extras, look for the first tile  called Reward Extras halfway down below the text "Other offers and rewards"

trickydicky14

s71hj said:

trickydicky14 said:

BlueonBlue said:

My account tracker suddenly has updated 3 accounts on the 28th jan which is weeks after the 500 spends so its still a very clunky notification .
Probably done early AM this morning 

Well having just read your post I logged into my Halifax account and yes all 3 of my accounts have updated yesterday. That took over 3 weeks to happen, still it's now correct.

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

Please read hermante's reply to your question.

WillPS

s71hj said:

trickydicky14 said:

BlueonBlue said:

My account tracker suddenly has updated 3 accounts on the 28th jan which is weeks after the 500 spends so its still a very clunky notification .
Probably done early AM this morning 

Well having just read your post I logged into my Halifax account and yes all 3 of my accounts have updated yesterday. That took over 3 weeks to happen, still it's now correct.

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

It does, but I would strongly advise ignoring it because it is so frequently wrong/broken.

Even when it "works" it's on such a massive delay it can be quite misleading.

s71hj

hermante said:

My tracker is now showing the amounts paid in and spent after 9th January, but not anything before that.

s71hj said:

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

On the Home page when you log in to the app, scroll towards the bottom and press My Extras, look for the first tile  called Reward Extras halfway down below the text "Other offers and rewards"

Brilliant thanks. So Halifax thinn I haven't paid in £1500. I paid in on one on the 2nd of month and the other on 9th. They say I've paid in £6 in one of the accounts and £1010 on the other.?????

General_Grant

s71hj said:

hermante said:

My tracker is now showing the amounts paid in and spent after 9th January, but not anything before that.

s71hj said:

Sorry, I'm new to the whole Halifax reward thing this month. So it shows you somewhere in the app that you are on course for getting the reward does it? I have navigated around it but can't see where?

On the Home page when you log in to the app, scroll towards the bottom and press My Extras, look for the first tile  called Reward Extras halfway down below the text "Other offers and rewards"

Brilliant thanks. So Halifax thinn I haven't paid in £1500. I paid in on one on the 2nd of month and the other on 9th. They say I've paid in £6 in one of the accounts and £1010 on the other.?????

As long as you know you have paid in a total of £1500 or more into each account and this is demonstrated by the figures they have actually recorded when you look at transactions on the account, then don't worry.  To get the "Reward" make sure you have met whichever other condition you signed up to.