sports direct no receipt no exchange or refund

yyaboo

Anyone unsure about this company - Stay Away! I would recommend paying a little bit more and getting it somewhere else. Ironically, even online from them you will get a better refund policy than in store!

I bought a jacket and took it home. Upon putting it on at home I noticed that it had a small rip on the inside. I promptly went back and thought I'd rather have a refund than an exchange and they would not give me one! Even though it is obviously damaged they said that I had to go online and deal with them there. Online service is almost as bad as in the store - I have not heard back for 3 1/2 weeks and now they say that I need to be referred to another department!

As has already been mentioned in this forum, the service is akin to a Neanderthal trying to understand a computer - they are unbelievably untrained and relatively ignorant. Avoid them at all costs! They will never get myself or anyone I know to ever spend money there again!

zppp

Here we go again.

yyaboo wrote: »

Anyone unsure about this company - Stay Away! I would recommend paying a little bit more and getting it somewhere else. Ironically, even online from them you will get a better refund policy than in store!

That's because there is different legislation covering online transactions called DSRs.

yyaboo wrote: »

I bought a jacket and took it home. Upon putting it on at home I noticed that it had a small rip on the inside. I promptly went back and thought I'd rather have a refund than an exchange and they would not give me one! Even though it is obviously damaged they said that I had to go online and deal with them there. Online service is almost as bad as in the store - I have not heard back for 3 1/2 weeks and now they say that I need to be referred to another department!

The retailer has to prove that there is no inherent fault with the product. Sometimes, this involves sending the item back to the manafacturer, and I imagine with the postal delays and the fact we have had a large number of non-working days over the last 3.5 weeks, that may explain it.

hussaifa

I used to work at UWDC customer services - and the staff there had the attitude of 'we're not forcing the customers through the door (to pay more for their Gas n' Electricity), if they don't like it, they can leave' crass attitude and manners, abysmal Customer Service. This seems to be coming across in this posting, sorry but no - you're offering services in UK, not UKraine!

In the way most supermarkets, Deb's and other OK clothing stores often advertise 'these items have been listed at full price for 28 days or more' I do wonder if SD do ever display these items at full price once they are '70% off'? Can TD do anything - cos it can't be so - I struggle to find anything full price at SD, certainly not from the kind of stuff we end up buying (careful!).

Couple of Autumn's ago, bought Nike 90 cheap trainers for son from JJB. About 3 months later, early December, the large overlapping flap (tongue) had pulled away completely. OK they were only £20 or so, but as they were 'worth' £70, I did not feel they should have lasted 3 months. By sheer chance I still had the receipt and went back to Hayes, where I got minimal fuss and full store credit applied without hesitation. Felt like I was in Selfridges! Can't imagine how that would have turned out in Sports Direct, hmmm.

bazster

Did you really need to resurrect a 5-year-old thread?

Larza

I've had a recent experience with SD - below is the email I sent them last week:

Good Afternoon,
On Saturday 16th June I visited your Metro Centre Store (117) to buy a new pair of golf shoes for a charity golf day on Wednesday 20th June. I selected a pair of Adidas Power Grind shoes my usual size 8 but they were too tight so tried on a size 9 as no Size 8.5’s were in stock. The size 9 fitted better than the 8 but there was some slight movement at the heel – I had trainer type socks so could not say for definite whether they would be a good fit. Your helpful assistant suggested that I buy the size 9’s and try them on with golf socks at home, if they were still too big then I could order a size 8.5 from your website and return the size 9’s to store. This sounded like a good plan so I purchased the shoes at 15:41.

I tried on the shoes at home with golf socks but they still had movement at the heel so I took the advice and ordered the 8.5’s at 18:10.

The shoes arrived Monday 18th and the fit was perfect.

I visited your Metro Centre store today to return the size 9 shoes only to be told that I could only exchange or have a credit note and not have a refund. I explained to the assistant what had happened the previous week, she was very helpful and called her manager. The manager arrived, I explained what had happened the previous week and that it was one of her staff that had recommended me to make the purchase and also order from the website. She explained that no way would they give a refund, it was either an exchange or credit note and she would not budge on that. I again explained that it was one of her staff that had advised me to buy the shoes and they never warned me about the returns policy. She was very unhelpful and had quite an attitude about her. She pointed to the signs regarding returns and I mentioned that I had checked the websites returns policy and was able to return those shoes, yes there were signs there but why would one of her staff advise me to buy two pairs?

She refused to help and said I could contact head office ‘if I wanted’ hence this email.

I’m sure this can be resolved quickly and a refund can be arranged.

My receipt details are as follows:
Tran xxxxx
Oper xxxxx
Till 02
16/06/12 15:41

My Website order reference is xxxxx, your reference xxxxx

If you would like to contact me by telephone my number is xxxxx.

So, thats my mail - what do you think my chances are? I haven't had a reply or even an acknowledgement as yet despite chasing twice.

Kite2010

It will be your word against the word of the assistant that the assistant said you could bring them back for a refund.

You will probably get an email back saying that they are in the right, the assistant was wrong and has been sent away to be re-trained, but as a gesture of goodwill here is a cheque.

bluenoseam

Don't expect any refunds for two reasons, one, you made the decision to buy a product you suspected was the wrong size (your mistake) and two, the goods were not faulty. Sports direct stick to their returns policy like glue so ultimately you haven't got much as it's your word v the assistant's word and well, they'll almost never accept responsibility as doing so WILL end in their termination of employment.

nobile

They dont refund even if you have a valid receipt! Just an exchange or credit note

vuvuzela

nobile wrote: »

They dont refund even if you have a valid receipt! Just an exchange or credit note

We know. And it has been pointed out a few times that it is perfectly legal to do this.

mikemusic_2

I agree possibly the worst company I have ever ordered from. I ordered a pair of trainers which didnt arrive when it was schedule to, I had to call yodel(another god awful company). I arranged another delivery and when i got them they were massive so i needed to exchange them for a smaller size, which sports direct advise I post back through royal mail. I went to my local store and they then demanded £5 since the exact same trainers were more expensive in store. I called to complain(when I finally found a customer service number) and their attitude was even worse when I complained about the delivery they said we cant refund the delivery charge since it (get this) "arrived on time". Are they listening to me I said it didnt arrive I had to call to arrange another delivery. I then had to listen to some no nothing, snot nose twit mouth off about terms and conditions. When I asked to speak to a manager surprise surprise they are not available and in the end I get "I am going to hang up on you now sir, Goodbye". If you ever get the ill conceived notion to purchase anything from sports direct please seek medical advice.