sports direct no receipt no exchange or refund

stpandp

girlsmum wrote: »

Why not go in buy the correct size (same shoe ) and take that larger ones back on the new recept they wont know!
you might only get a credit voucher for a refund, but at least you have not totally wasted your money

but beware the shop has no compulsion to offer a refund even with a receipt if there is nothing wrong with the items. Many shops, of course, offer this, but do not by law have to refund or replace unless item is faulty.

lisyloo

but beware the shop has no compulsion to offer a refund even with a receipt if there is nothing wrong with the items

Ask the shop assitstant first whether you'll be able to get a refund if they don't fit.
Get their name (hopefully from their name badge or ASK). Note the date and time.

If it's their standard policy to refund with a receipt then you should be OK, but getting a name, date and time may help as a back up.
I have found having such details adds a lot of credibility to a complaint.

firespire

I think there is little you can do if a shop wants to see proof you purchased the item you want to return. One sports chain, think it was JJB were having problems with people stealing stuff and then returning items for store vouchers which they could sell on for cash or selling the stolen item and the buyer would return it for store credit.

misty

Sports Soccer offer a variety of goods some are poor quality but certainly not all that is an over exaggeration. Their customer care is poor though - if you don't have a receipt then forget it. I wanted to swap some boots although I couldn't find the receipt - there was no chance even though at my branch they write the date and inside the box to identify them as their own and when they were bought.

Even with a receipt they wouldn't let some I know return some trainers because there was nothing wrong with them. They didn't have the right size in for them to swap and so asked for their money back but they refused. Legally, they are well within their rights but in terms of customer care and satisfaction it is poor.

scotty321

I Know this is fustrating but as Misy has said they are well within their legal rights. We had the same thing a few yaers ago when my sister gave my hubby some tops that were to big for him. Here is a quote from the CAB website .

<H2 class=heading2>Someone bought me a Christmas present I don't want. Can I take it back to the shop where it was bought and get my money back?[/B]



The shop may agree to give you your money back, but there is nothing in law which says they have to.


However, many of the large high-street retailers do have 'returns policies' which give you more than just your basic legal rights. A shop which has a returns policy may offer you a refund, an exchange, a credit note or gift voucher if you have received a gift that you don't like. There may be a time limit within which you have to take the item back to the shop. If a shop has a returns policy, they must keep to it. Look for notices up in the shop telling you about the policy, or ask sales staff if the shop has one.


Even if a shop doesn't have a returns policy, they may still offer to take the gift back as a goodwill gesture, particularly after Christmas. This is less likely to be the case with smaller shops which can't afford to have returns policies or provide goodwill gestures.


If you want to return a gift, you should make sure that it's in perfect condition and hasn't been used. You should be able to produce a receipt, although some retailers will exchange items without one. If you don't have a receipt, you could try using a bank or credit card statement from the person who bought the present instead. If the gift was bought using a credit or debit card, any refund will normally have to go back on the same card, so if you want to exchange your present for cash, you'll probably have to get the person who bought it for you to arrange a refund.


Don't forget that you have rights if there is something wrong with the gift, and the shop must do something about it. You may have to ask the person who bought it to make a complaint on your behalf. However, you can make a complaint yourself, as long as when the person bought it, they mentioned to the retailer that it was going to be given to you as a gift. It would be helpful to have something in writing which shows that the shop was aware of this at the time of sale.

</H2>

girlsmum

sportworld near me have given credit notes for returns in the past, so i assume it will be the same for all the branches, but check first.

batchjnr

Hey everyone, I am currently working for Sports World and I understand the customer frustration but you all must understand that the company are well within their legal rights to ask for proof of purchase when returning a product, even if the item is not fit for purpose. This does not affect your statutory rights.

It's mainly due to the old system the company operated, where you could return a item without a receipt if you still had the tags for the items. Alot of customers mis-used this system and would return items that had a similar barcode or product discription. This caused a down fall on each stores stock levels. So the system was changed so that the receipt now holds a unique receipt number which is scanned. This is how they keep there stock levels balanced. If paid by card, we will allow customers to bring in bank statments, as we can retrieve the transaction through the info shown on the statment.

Nowadays you will find in 90% of retail outlets that you need a receipt or proof of purchase even for an exchange. It's to stop the scumbags trying to pull a fast one on unsuspecting till staff.

withabix

batchjnr wrote: »

If paid by card, we will allow customers to bring in bank statments, .

That's very generous of you. Not.

That counts as proof of purchase and you HAVE to accept it by law.

Personally I would avoid this problem by NOT SHOPPING AT SPORTSWORLD, because of the SCUMBAG WHO OWNS THE COMPANY.

Sports World pass off rubbish as quality goods, by using the past reputation of brand names which they have bought to add (apparent) 'value' to cheap poor quality junk.

Tharweb

deanos wrote: »

But i always try stuff on in sports soccer

I went to try some swimwear on today but noticed the security camera was in view of the changing room mirror and decided not to give those in the office a peep show! :eek: Had to hope the stuff fit!

hollydays

batchjnr wrote: »

Hey everyone, I am currently working for Sports World at the branch in Crewe and I understand the customer frustration but you all must understand that the company are well within their legal rights to ask for proof of purchase when returning a product, even if the item is not fit for purpose. This does not affect your statutory rights.

It's mainly due to the old system the company operated, where you could return a item without a receipt if you still had the tags for the items. Alot of customers mis-used this system and would return items that had a similar barcode or product discription. This caused a down fall on each stores stock levels. So the system was changed so that the receipt now holds a unique receipt number which is scanned. This is how they keep there stock levels balanced. If paid by card, we will allow customers to bring in bank statments, as we can retrieve the transaction through the info shown on the statment.

Nowadays you will find in 90% of retail outlets that you need a receipt or proof of purchase even for an exchange. It's to stop the scumbags trying to pull a fast one on unsuspecting till staff.

So what if it had a "similar " barcode,what are you trying to say? The staff were incapable of noticing?