sports direct no receipt no exchange or refund

nutty1

or it may be called sports world.got my husband a pair of shoes and i've lost the receipt and i wanted to change them for a smaller size (even though i got him a 8 which is his shoe size and these are massive) and they said i can't do anything without the receipt. labels and price tags on. now stuck with a pair of too big shoes

saintscouple

May i ask how you paid for them?
As if you paid by card, then a statement showing the transaction should be accepted as proof of purchase.

nutty1

it was by cash. they was only 22.49 thats why i paid by cash.thought it would be a easy straight swap for a smaller size.otherwise its 22 pound wasted. and like i said he is a size 8 in all his other shoes so thought they would be ok

Balls_Of_Steel

kathrynt wrote: »

it was by cash. they was only 22.49 thats why i paid by cash.thought it would be a easy straight swap for a smaller size.otherwise its 22 pound wasted. and like i said he is a size 8 in all his other shoes so thought they would be ok

Sports Direct & Sports World (same company) are a joke outfit owned by Mike Ashley (NUFC owner). Stay well clear in the future.

Dustykitten

Which branch was it? There are 2 near us and one is better at swapping things than the other. I agree they have zero customer care, I only buy things from them that have been tried on and I am sure I will not return. I find JJB better and would always buy from them if I have a choice between the two.

badmumof1

i have never had any hassle with sportsworld.
we get greeted at the door with a cheerful smile and a basket,
i take stuff back even without recipt and they are more than happy to help.
i guess its how you handle the staff.

nutty1

it was wigan in the grand arcade

nutty1

badmumof1 wrote: »

i have never had any hassle with sportsworld.
we get greeted at the door with a cheerful smile and a basket,
i take stuff back even without recipt and they are more than happy to help.
i guess its how you handle the staff.

i took them in store and asked nicely. then a few days later i rang and was told the same.

deanos

If it is there policy then there is nothing you can do, you are not entitled to a refund or exchange as the shoes are ok.

Are there any other branches you could try, as suggested above it might be better trying another branch.

badmumof1

well id take them to a different branch then

hollydays

Several of these sports shops are like this-vote with your feet next time