WeSwap Prepaid Currency Card

darrylpb

DarlanaHorse said:

I raised a complaint with The Financial Ombudsman today.  Response will take 7 days.
Not 

Have you got a link and how involved is it? Maybe we should do a group one as they are behaving without integrity by lying about dates, broken promises Etc

Everhopful

Hi All, similarly I have been frustrated with the whole process,  However, I can report that all of my outstanding monies have been paid into my bank account this morning.  Good Luck to everyone 

BarryGlynn

Have submitted the requested documents, in the right format, etc. 3 times over.

Recent reply said -

" it declined as the put6 your ID on your Proof of address therefore it wouldn’t go through."

That is a copy/paste not a typeo - as you can see I have problems understanding what a "put6 error" is !!!

I have said that to them in e-mails and asked for a call to resolve. I received 2 more e-mails just saying re-submit your detail. THIS IS ALL RUBBISH.

Called their offices and on all 5 options on their telephone system they all end in "nobody is available - goodby"!

Perhaps THE MONEY SAVING EXPERTS could/should help?

Mumnan2

I received an email on 14/11/2024 stating that Monavate were processing my refund but unfortunately my bank sort code was not fully entered on the form. Would I kindly email them with bank details, in order for them to process my refund asap. I have forwarded details, for the third time. Will update, if  and when I receive refund .

greyolgit

It's a load of old tosh! 

darrylpb

still nothing weeks after their own deadline 

OsteoMum

I have had all the problems everyone's had getting a refund back. We were in Spain when WeSwap went. I tried to use my card to withdraw cash and it refused the transaction but Santander never confirmed to WeSwap that it had been refused. WeSwap said it wasn't a problem as it would automatically return to my account after 30 days. €346 was a problem to me. Then I couldn't access anything anyway. Monavate reassured me the failed transaction would be back in my account and I would get all of my money back. Today I've received £962. I had €1487 on my card.  That's either a terrible exchange rate or I've only been given part of my money
 I've harassed Monavate constantly & they feel like a bunch of cowboys to me. Does anyone have any idea what I can do next to try and recover the rest of my money? I'm at the end of my tether.

darrylpb

indeed £1240 is due and frankly they should pay interest, the agreement was there would be zero conversion fees as it was forced upon us - I haven’t had a penny back.

darrylpb

just received a refund- a few quid off the top for conversion and Monovate but now satisfied 

greyolgit

Happy days 🥳 just got my money 💰 same as previous post few quid short but really happy 😊 hope everyone gets their money too 🙏