WeSwap Prepaid Currency Card

MoneyProbs47

Golactico said:

I think Monavate have sent an email to all WeSwap customers, with a link to the refund form. However, it asks for the value of funds that you want refunded and the currency. I have some £ and € and I want it all refunded, but I don't know the precise values as I can't access the WeSwap app!

I emailed WeSwap and received a response letting me know ow much I had in various currencies.

BarryGlynn

SimplyBetter said:

BarryGlynn said:

UPDATE from my 13th Sept post:
It appears that the card operators behind WESWAP cards hold the funds!

Monavate have emailed me to advise they are handling my situation (and hopefully many more) but with a back-log.

Digging into the WESWAP site useful info is at xxxxxxx

WELL I CANNOT post a link........ so here is the text from the site:

"WeSwap partners

WeSwap have partnered with Manigo and Monavate limited to provide our redesigned, faster and stronger WeSwap app and all the new features to help you to stress less and travel happy.

Who are our partners and what do they do? 

Monavate limited are the electronic-money issuer as well as issuer of the WeSwap prepaid Mastercard. They are an FCA regulated electronic money issuer. 

Manigo is WeSwap’s partner in the delivery of the technical services that provide functions like swapping your funds, spending, transferring and splitting bills on your WeSwap app. 

Where are my funds held? 

When you load funds into your WeSwap account, they are  received by Monavate limited in a secure safeguarded bank account linked to your WeSwap Prepaid Mastercard. WeSwap receive information of the load and then the funds are added into your WeSwap account wallet. 

How secure are my funds?

The funds held at Monavate account linked to your WeSwap Prepaid Mastercard are stored in a secure safeguarded bank account that is independent to Monavate’s business accounts. The funds are safeguarded   and If anything should happen to either WeSwap or Monavate all your funds would be repaid in full.  WeSwap don’t have access to these funds. "

More hope?

I already posted all of that. Didn't you notice?

When I started my post yours was not showing - very close on time. Not sure its a problem anyway.

greyolgit

MoneyProbs47 said:

Golactico said:

I think Monavate have sent an email to all WeSwap customers, with a link to the refund form. However, it asks for the value of funds that you want refunded and the currency. I have some £ and € and I want it all refunded, but I don't know the precise values as I can't access the WeSwap app!

I emailed WeSwap and received a response letting me know ow much I had in various currencies.

Hi have received email from Manovate. But not sure about giving them all my bank details?  Are you sure they are safe? Cheers 

Golactico

greyolgit said:

MoneyProbs47 said:

Golactico said:

I think Monavate have sent an email to all WeSwap customers, with a link to the refund form. However, it asks for the value of funds that you want refunded and the currency. I have some £ and € and I want it all refunded, but I don't know the precise values as I can't access the WeSwap app!

I emailed WeSwap and received a response letting me know ow much I had in various currencies.

Hi have received email from Manovate. But not sure about giving them all my bank details?  Are you sure they are safe? Cheers 

I will assume that you mean you have had an email from Monavate, not Manovate.

I wasn't previously aware either, but they are part of the group of companies that provide the overall service that is branded as WeSwap to the customer. This has been confirmed in a previous post from MSE staff, so that's good enough for me to trust that they are legitimate.

greyolgit

Ok thank you 😊 

Classylady23

I like everyone else am waiting to see what happens and if anyone actually receives a refund . I don’t want to lose out on the latest conversation , so I’m hoping the problem can be solved . Awaiting confirmation of my funds with we swap . Appreciate any updates from the forum . 

greyolgit

Received email from weswap telling me how much is on my card. Which was correct.  And ask my bank if monovate could get money out as well as put money in my account was told no! So sent off my refund request 🙂 🤞

Mumnan2

I too have sent  a refund request. Hopefully , We get our refund soon 🤞

DarlanaHorse

I have applied for a refund via Monovate.  Have had zero response.  Not optimistic!

Mumnan2

How long are we going to give Monavate to respond to our refund requests before we take any more action ? i e : go to Financial Ombudsman ? I would appreciate other people's thoughts on this as no one appears to have got any further, than received refund request confirmation from Monavate.