Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

EssexHebridean

Chrysalis said:

Doc_N said:

wakeupalarm said:

I have an ombudsman decision against Tomato Energy, they have failed to implement all of  the remedy's ordered by the ombudsman by the deadline which was almost 2 weeks ago.

They have overcharged me and have been ordered to recalculate my bills and issue a letter of apology, although they have paid me a goodwill payment for other matters.

As Tomato Energy are likely to appoint administrators on/after Friday, are the remedy's ordered by the ombudsman binding on administrators or not?  

As they have overcharged me can I refuse to pay my final bill with them and then argue with the administrator?

I’d hazard a guess that any overpayment will be safe, because of the Ofgem protection, but not any compensation. The administrator has an obligation to pay only what’s legally required to be paid, and since there’s no legal requirement for a company to comply with an Ombudsman decision it’s possible that it won’t be paid.

I am not sure if Ofgem protections will mean anything in the hand of the administrators, I am treating my £80 compensation as lost at this point even though its a mandated Ofgem protection.  Customers owed money if I am right are just low priority creditors.

Customer credit would be protected and dealt with by the SOLR I believe, but if your compensation was not yet applied to the account as a credit and/or if you had already left Tomato in favour of a switch elsewhere, you will be treated as A.N.Other creditor and will be at the bottom of the list I imagine - at best, pennies in the pound but I suspect not even that. 

LessImpecunious

Somebody said:

On changeover day I submitted a reading, which is on Mywatts (and taken by the new supplier).  I have a more recent November reading on there which is 56kWh lower than the reading I submitted!  

Tomato have always added random meter readings, usually lower than the ones recorded on my smart meter - presume that's what your most recent meter reading is. As bagand96 says that may have been to reconcile with their billed half-hourly data, but in my case it didn't always reconcile...

jadex said:

When Tomato's email asks for:
To ensure accurate final billing please enter your meter reading through myWatts app or portal, or by clicking the button below:
Do they expect current reading? Or from a week ago?

It will be your reading from yesterday, the 18th, as that is the day BG (the SOLR) have now confirmed they will be billing from.

I've already uploaded readings on the 5th and the 11th, (not sure what they will do with those!), and did wonder if I could put in a backdated reading (as I had one for the 9th - changeover day - but didn't upload at the time), but couldn't see any way of adding a date to a meter read, so I think any read you submit will be assumed to be for the date you add it.

Whether, or how, Tomato customers will be billed for the period up to the 18th is yet to be confirmed!

Earthlike2141

Does anyone know when we can start the switch process from BG?

I did a password reset on my Tomato Energy email address at BG and logged into a BG account tat was there. It says it can't show me an account balance yet, but I do have an account number.

No way I'm staying on their tariffs so waiting to pull the switch trigger.

LessImpecunious

We were told that once we had an account number we should be able to switch; guessing that whether it goes through might be dependent on whether or not you have submitted your final meter read.

In my account BG are offering options to switch to any of their other tariffs now, and my "great value" Welcome Tomato Energy tariff says it has expired, but also that the "quote" is valid until 8th December...

BG are said to be working on tariffs which might be appealing to Tomato customers, but they need to get a move on or I think all will have fled!

EssexHebridean

If I were in your shoes I would be waiting until I was totally confident that my BG account was all set up fully. 

MWT

LessImpecunious said:

We were told that once we had an account number we should be able to switch; guessing that whether it goes through might be dependent on whether or not you have submitted your final meter read.

It should be an account number and have set up a payment method, as there will always be a small amount to be billed.

LessImpecunious

The Welcome Tomato Tariff has been set up (mine at least) as "Pay on receipt of bill", so wonder whether that needs a payment method set in advance? BG haven't (yet) asked for me to set up a payment method, but haven't had their "Welcome Pack" yet either, so maybe that will come with that...

MWT

LessImpecunious said:

The Welcome Tomato Tariff has been set up (mine at least) as "Pay on receipt of bill", so wonder whether that needs a payment method set in advance? BG haven't (yet) asked for me to set up a payment method, but haven't had their "Welcome Pack" yet either, so maybe that will come with that...

No reason not to try a switch then if you want to move ASAP.

Earthlike2141

LessImpecunious said:

We were told that once we had an account number we should be able to switch; guessing that whether it goes through might be dependent on whether or not you have submitted your final meter read.

In my account BG are offering options to switch to any of their other tariffs now, and my "great value" Welcome Tomato Energy tariff says it has expired, but also that the "quote" is valid until 8th December...

BG are said to be working on tariffs which might be appealing to Tomato customers, but they need to get a move on or I think all will have fled!

Agreed - if they don't have something in place soon everyone will leave. I can only assume Tomato customers were probably on their tariffs for a reason, like me with batteries, so I'm outta here if theres no good night discount.

I'll do a meter reading which just shows what a mess this whole system is. Smart meters should be the easiest thing to transfer with you would think.

lohr500

lohr500 said:

If it's the independent auditors appointed by the business, then I have a fair idea why they may have resigned!!!

It seems as though my suspicions were correct.


Statement of reasons relating to the resignation of Deloitte LLP as auditors to Tomato Energy Limited (the "Company")

We are resigning as auditors because, as we communicated to the directors, the Company's internal capability, systems and processes of internal control, which also impacts governance of financial reporting, are not robust to support an effective audit for a company of this scale operating within a regulated industry This is based on the findings from the audit of the 31 December 2023 financial statements, the only year for which we completed audit work Whilst not related to our loss of office, we also note on 9 July 2025, following a consultation period, Ofgem issued a Provisional Order to Tomato Energy Limited which requires the Company to comply with necessary liquidity provisions and pause all growth and customer acquisitions during the review period ending 31 August 2025 It also requires the Company to put in place and maintain robust internal capability, systems and processes to enable it, as a licensee, to comply with relevant legıslatıve and regulatory obligations We believe these circumstances should be drawn to the attention of the members and creditors of the company Accordingly, unless you apply to the Court, this statement must be sent by you withın 14 days to every person entitled under Section 423 of the Companies Act 2006 to be sent copies of the company's accounts This is a requirement of Section 520(2) of that Act Unless you inform us that you have applied to the court, we are required to file a copy of this statement at Companies House Deloitte LLP - Audıt registration C009201919 17 September 2025