Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

lohr500

JohnPo said:

.  Anyone who left Tomato and got final bill might care to in step in here and advise how it was done before they went into administration?

When we left TE way back in November 2024, my switch to UW Eco 7 was scheduled for 12th November.

Prior to being with TE we were on a complex two rate tariff from EDF which used two meter registers. The tariff gave an off-peak rate between 10pm and 7am week days and all day on Saturday & Sunday.

Despite moving to one of the TE Lifestyle tariffs, our meter continued to operate as if it was still on the EDF tariff, switching between registers in line with the old EDF tariff. I guess this was irrelevant for TE because as we know they just used the 30 minute data to calculate their billing. 

I tmanually took the readings from both meter registers at 00:00 on the 12th November and these agreed with the smart meter readings UW used for their opening readings. That day UW also pushed the new Eco 7 timings across to the meter so the registers switched based on the new 7 hour off-peak window.

The final bill from TE used the 30 minute data for the 11th November and a correct final bill for our November 1st to 11th usage was generated. 

I was fortunate though in that from the start, TE were able to get my 30 minute usage data and they didn't brick my meter!!

JohnPo

I think this is going to be interesting but not in a happy way.  Sounds like Tomato ignore industry reads - so can't see the administrators doing any better.  I haven't quite figured out the scenarios for winners / losers but it is probably fair to say there may be a few days where your BG bill is based on industry figures for your property not actual reads and no corrective action is taken by the loosing supplier (administrator) to issue a final bill based on industry agreed reads - sensible thing is to take regular manual reads yourself in case of a dispute. If past history is anything to go by - then administrators can take a while to get these bills sent out and then are not around to handle queries preferring to 'sell the debt' to collection agencies.

masonic

Yes, I can also confirm that when I left at the beginning of June I just got a bill based on HH consumption like normal, so it's likely their systems don't do any sort of reconciliation. In any case my opening read was higher than my closing read by over 1000 kWh due to them messing up the opening read.