Virgin Money 10.38% regular monthly saver

sausage_time

george4064 said:

george4064 said:

masonic said:

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Hmm, so HSBC do not let app users send payments to accounts that aren't part of COP now? I am very surprised by that. In the past I have had no issue doing this. I would not be able to use such a bank as there are still lots of good savings accounts that do not support COP. It might be worth checking in the bank accounts section whether this is really a thing and what HSBC current account customers are doing about it.

Edit: Just tested my reg saver via the HSBC app and it matched my details, so you'll probably be ok in a day or two. It looks like you are correct though, it doesn't let you proceed unless the name matches. Perhaps this is just where COP is active and not matching.

Still doesn't work with HSBC. Tried also with Chase and same issue, plus no option to proceed anyway.

I'll try again on Monday and Tuesday, if it still doesn't work I'll have to contact VM.

Finally it has worked!

Still didn’t recognise the details and was therefore unable to verify them, but this time I was allowed to ‘Continue anyway’ and make the payment successfully.

Just opened my Virgin Regular Saver and hitting the "Can't verify" issue from RBS and Chase.  Does it ever resolve itself or are folks just sending anyway?

masonic

sausage_time said:

george4064 said:

george4064 said:

masonic said:

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Hmm, so HSBC do not let app users send payments to accounts that aren't part of COP now? I am very surprised by that. In the past I have had no issue doing this. I would not be able to use such a bank as there are still lots of good savings accounts that do not support COP. It might be worth checking in the bank accounts section whether this is really a thing and what HSBC current account customers are doing about it.

Edit: Just tested my reg saver via the HSBC app and it matched my details, so you'll probably be ok in a day or two. It looks like you are correct though, it doesn't let you proceed unless the name matches. Perhaps this is just where COP is active and not matching.

Still doesn't work with HSBC. Tried also with Chase and same issue, plus no option to proceed anyway.

I'll try again on Monday and Tuesday, if it still doesn't work I'll have to contact VM.

Finally it has worked!

Still didn’t recognise the details and was therefore unable to verify them, but this time I was allowed to ‘Continue anyway’ and make the payment successfully.

Just opened my Virgin Regular Saver and hitting the "Can't verify" issue from RBS and Chase.  Does it ever resolve itself or are folks just sending anyway?

It does eventually resolve itself, but if you are able to proceed then there is no need to wait. Some were completely blocked from sending for a time, suggesting the info updates in two stages.

sausage_time

Paid in £1 (ignoring warnings).  All good.  Paid in £249, and set up Standing Order for 11 months from 1st Sept.

Heytheremrblue

Can this be managed in the app ?

gt94sss2

Heytheremrblue said:

Can this be managed in the app ?

Yes, but you must initially open it via online banking (not the app)

subjecttocontract

nottsphil said:

ThePirates said:

HampshireH said:

Thankyou for this. Just signed up wasn't aware before the post

It's been in the main Regular Savings thread for a few days, but good to have it's own one now! 
Opened a current and saver as a brand new customer in less than 5 minutes. Simples!

You mean I could have opened one in July and funded it again on 1st August? That's really annoying because I'm already a customer and they've made no effort to inform me of this account. On the app, it took several minutes of searching to find it even mentioned, and then they direct you away from the App because you can't apply for it through it! I now find I cannot access my accounts through the browser because I don't know my customer number . They say it is in the welcoming email but it simply isn't. I think they only want this rate going to new customers whilst claiming existing customers are being treated the same. 

Remember this is Virgin Money we are talking about so it's best not to have any expectations of a good service. If it works consider yourself lucky. 

nottsphil

gt94sss2 said:

Heytheremrblue said:

Can this be managed in the app ?

Yes, but you must initially open it via online banking (not the app)

I found this impossible to do because that process simply sends you in a circle where they tell you to log in (yet again).

sausage_time

I logged in, browsed new accounts (which took me to the general web site), then had to log on again to open the account.  Took about 5 minutes total.

sammyjammy

It seems if you already have a current account with them or have never had an account linked to them so they recognise you you will be ok, otherwise you'll likely go round in circles.  

After much frustration about being recognised it seems it picked up an Egg credit card I had over 20 years ago!

Exodi

jameseonline said:

Deffo only been live on 1st August and ends on 31st July next year

How are we interpreting that by the way? Specifically:

Fixed rate for 12 months

10.38%

AER1 (10.00% Gross2)

Fixed until: 31 July 2025

https://uk.virginmoney.com/savings/products/regular_saver_exclusive_issue_1/

I can only imagine it means either two things:

1. The rate is fixed at 10% until the 31st July, at which point it will change for everyone with an account (likely going down).

E.g. you open an account 1st September, you enjoy 11 months at 10% interest, and 1 month earning an unknown, likely lower, interest rate.

2. The rate is fixed at 10% for 12 months for accounts opened up to the 31st July 2025.

E.g. you open an account 30th July 2025 and you enjoy 12 months at 10% interest.