Virgin Money 10.38% regular monthly saver

35har1old

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Have you tried it online not through a app

35har1old

sammyjammy said:

Altior said:

sammyjammy said:

Ok new problem for me, trying to open a current account to access the saver but I already have a VM credit card so it recognises me as a customer, no matter what I do it wants sort code/account code and debit card  number, its a CC so I don't have these, its sooo frustrating.  Anyone in same situation found a way around it other than calling them?

I have a Virgin cash ISA and a Virgin CC, however I needed to create a new log in to create a new current account, and this is via their banking app and not the CC app. This was actually very straight forward. When creating the log in it to open the current account it read that it would ask me questions I should know, one of them was what my overdraft limit was for my Virgin current account in 2017! A complete guess, I've had so many current accounts over the years, the other 4 questions I did know. It went through smoothly. So now I have three Virgin money log ins, though there's a button in the banking app to open the CC app. 

Thank you, it doesn't work like that for me, I have the banking app and start the application, once I put my address in it says I am familiar and asks for Customer number and bank details of the account, there is no option to create new log in details.  Its making the assumption that I have a VM current account but I've never had one.

Usally if you have the app you needed to have registered for online banking before you can use the app

35har1old

Descrabled said:

You may never have had a Virgin Money account, but have you had a Yorkshire Bank or Clydesdale Bank previously. The login details are the same.

The Yorkshire and Clydesdale are the same but the Virgin money isn't. 
They still offer accounts on both platforms 

35har1old

jameseonline said:

Just managed to fund it, Bank Of Scotland Regular into Bank Of Scotland Current into Virgin Money Current & into Virgin Money Regular 😊, basically my 5.5% BOS & Halifax accounts are getting rinsed this month leaving me with my minimum at 5.75% for regulars, which will be a YBS loyalty I think 

So you are ditching a fixed rate for variable rate in the current climate of downward interest rates given that the rate has just dropped YBS may take the opportunity to reduce the rate by the full 0.25% and it may be the start of further reductions 

35har1old

masonic said:

35har1old said:

masonic said:

trickydicky14 said:

masonic said:

jaypers said:

I think this highlights the reason to keep old accounts open. There was a time where the M+ current account and associated savings rate was worth having. I’ve had nothing in my Virgin accounts for some time now but was reluctant to close them. This came along and of course it took only a few minutes to open and fund. 

It seems the biggest issues have arisen from those who left dormant accounts behind and now cannot log in or create a new profile.

Well, I can report my wife found my old login info for Virgin which I have not used for several years and it worked. I don’t have any existing current accounts but do have two old linked saving accounts. So now it gives me the opportunity to open a new CA and saver, pleased about that.

That just goes to demonstrate what a monstrosity Virgin Money is. People in identical situations having completely different experiences. Just like you, I had an old savings account left behind from a few years ago, but the site would not let me log in with my old details (not using my customer number or user id and password, nor using telephone banking PIN and account details). But, unlike another forumite trying the same thing, I was able to sign up as a new customer and open the accounts without issue on the website, despite being told on the app that they 'recognised me' and I needed to log in to proceed.

I pity Nationwide taking on all this mess next year, but hopefully they will put it out of its misery and migrate everything onto their systems.

What site where you trying to log in to the old Virgin site or the Clydesdale platform as 
Virgin never managed to migrate the chances that Nationwide will are slim

I had a go using https://login-and-registration.ib.apps.virginmoney.com/ and https://online.virginmoney.com/SSO before trying the app. Got as far as receiving a one-time code to my mobile phone, but upon entering it I got an error and was redirected to the login page again.

Nationwide have stated that they won't be using the Virgin Money brand longer term, so it behoves them to pull customers across onto their systems and jettison the whole sorry mess.

Virgin never managed to do it I think it was down to banking licence rules?
There's also the issue of the containing printing of Clydesdale bank notes.which is at odds with Nationwide aim of remaining a mutal building society

jameseonline

35har1old said:

jameseonline said:

Just managed to fund it, Bank Of Scotland Regular into Bank Of Scotland Current into Virgin Money Current & into Virgin Money Regular 😊, basically my 5.5% BOS & Halifax accounts are getting rinsed this month leaving me with my minimum at 5.75% for regulars, which will be a YBS loyalty I think 

So you are ditching a fixed rate for variable rate in the current climate of downward interest rates given that the rate has just dropped YBS may take the opportunity to reduce the rate by the full 0.25% and it may be the start of further reductions 

Virgin is fixed, I need to free up funds to fund better regular savers & pay bills, buy things (there's a new Google phone out this month for example) etc.

I've got a Nationwide 8% ending next month & a YBS 7% ending next month.

That's gonna be over £8000 freed up + interest.

I may end up ditching the 5.75% YBS account at some point too.

So yeah.

Not sure what point you are trying to make to be honest, I have multiple regular savings accounts on the go at the same time, majority paying more than 5.5%.

Ditched a 5.5% Principality one recently too.

I keep all my regular savings accounts going for as long as possible because that's the point of them but if I need to free up funds I will.

Nobody knows whats going to happen to all the regular savings accounts if anything yet, more likely easy access accounts are going down more than regulars, either way I'm not going to be bothered if BOS/Halifax rates are going to go down when I've still got higher rate paying accounts on the go.

Also doesn't the timing of Virgins Regular seem strange?.

Who knows maybe some other bank etc might launch a decent rate account?

dealyboy

jameseonline said:

35har1old said:

jameseonline said:

Just managed to fund it, Bank Of Scotland Regular into Bank Of Scotland Current into Virgin Money Current & into Virgin Money Regular 😊, basically my 5.5% BOS & Halifax accounts are getting rinsed this month leaving me with my minimum at 5.75% for regulars, which will be a YBS loyalty I think 

So you are ditching a fixed rate for variable rate in the current climate of downward interest rates given that the rate has just dropped YBS may take the opportunity to reduce the rate by the full 0.25% and it may be the start of further reductions 

Virgin is fixed, I need to free up funds to fund better regular savers & pay bills, buy things (there's a new Google phone out this month for example) etc.

I've got a Nationwide 8% ending next month & a YBS 7% ending next month.

That's gonna be over £8000 freed up + interest.

I may end up ditching the 5.75% YBS account at some point too.

So yeah.

Not sure what point you are trying to make to be honest, I have multiple regular savings accounts on the go at the same time, majority paying more than 5.5%.

Ditched a 5.5% Principality one recently too.

I keep all my regular savings accounts going for as long as possible because that's the point of them but if I need to free up funds I will.

Nobody knows whats going to happen to all the regular savings accounts if anything yet, more likely easy access accounts are going down more than regulars, either way I'm not going to be bothered if BOS/Halifax rates are going to go down when I've still got higher rate paying accounts on the go.

Also doesn't the timing of Virgins Regular seem strange?.

Who knows maybe some other bank etc might launch a decent rate account?

Totally understand James, I'm in a similar position. I haven't heard of any of my regular savers' interest rates going down (yet) and they are a mix of fixed and variable ones. I am now no longer able to afford to fund all of them to the max but am not closing any early (yet), but am discriminating in favour of the higher rates and ignoring the F vs. V for now.

Indeed the VM RS is a curiosity, hadn't intended to open another RS but is a nice problem to have.

masonic

35har1old said:

masonic said:

35har1old said:

masonic said:

trickydicky14 said:

masonic said:

jaypers said:

I think this highlights the reason to keep old accounts open. There was a time where the M+ current account and associated savings rate was worth having. I’ve had nothing in my Virgin accounts for some time now but was reluctant to close them. This came along and of course it took only a few minutes to open and fund. 

It seems the biggest issues have arisen from those who left dormant accounts behind and now cannot log in or create a new profile.

Well, I can report my wife found my old login info for Virgin which I have not used for several years and it worked. I don’t have any existing current accounts but do have two old linked saving accounts. So now it gives me the opportunity to open a new CA and saver, pleased about that.

That just goes to demonstrate what a monstrosity Virgin Money is. People in identical situations having completely different experiences. Just like you, I had an old savings account left behind from a few years ago, but the site would not let me log in with my old details (not using my customer number or user id and password, nor using telephone banking PIN and account details). But, unlike another forumite trying the same thing, I was able to sign up as a new customer and open the accounts without issue on the website, despite being told on the app that they 'recognised me' and I needed to log in to proceed.

I pity Nationwide taking on all this mess next year, but hopefully they will put it out of its misery and migrate everything onto their systems.

What site where you trying to log in to the old Virgin site or the Clydesdale platform as 
Virgin never managed to migrate the chances that Nationwide will are slim

I had a go using https://login-and-registration.ib.apps.virginmoney.com/ and https://online.virginmoney.com/SSO before trying the app. Got as far as receiving a one-time code to my mobile phone, but upon entering it I got an error and was redirected to the login page again.

Nationwide have stated that they won't be using the Virgin Money brand longer term, so it behoves them to pull customers across onto their systems and jettison the whole sorry mess.

Virgin never managed to do it I think it was down to banking licence rules?
There's also the issue of the containing printing of Clydesdale bank notes.which is at odds with Nationwide aim of remaining a mutal building society

Nationwide isn't taking over Clydesdale Bank. It's acquiring the Virgin Money brand from CYBG. So Nationwide will not be printing banknotes after the acquisition or be subject to the same rules. Virgin Money couldn't do anything because it is just a brand name now.

Personally, I think any such excuse made by CYBG, if it was made by them, was nonsense. Any bank can migrate customers to an existing system within the banking rules. Sabadell famously did so for TSB customers, although not very smoothly (to say the least). They will have their reasons for keeping Clydesdale, Yorkshire and Virgin Money separate and disjointed, perhaps one reason was eyeing a future sale, which is made easier by the non-integration. But Nationwide will phase out the VM brand.

mcnoodle

Ive just been accepted and signed up after ID checks

But account page is blank, showing an error on app and nothing on web - anyone else have this?

changearound1

masonic said:

35har1old said:

masonic said:

35har1old said:

masonic said:

trickydicky14 said:

masonic said:

jaypers said:

I think this highlights the reason to keep old accounts open. There was a time where the M+ current account and associated savings rate was worth having. I’ve had nothing in my Virgin accounts for some time now but was reluctant to close them. This came along and of course it took only a few minutes to open and fund. 

It seems the biggest issues have arisen from those who left dormant accounts behind and now cannot log in or create a new profile.

Well, I can report my wife found my old login info for Virgin which I have not used for several years and it worked. I don’t have any existing current accounts but do have two old linked saving accounts. So now it gives me the opportunity to open a new CA and saver, pleased about that.

That just goes to demonstrate what a monstrosity Virgin Money is. People in identical situations having completely different experiences. Just like you, I had an old savings account left behind from a few years ago, but the site would not let me log in with my old details (not using my customer number or user id and password, nor using telephone banking PIN and account details). But, unlike another forumite trying the same thing, I was able to sign up as a new customer and open the accounts without issue on the website, despite being told on the app that they 'recognised me' and I needed to log in to proceed.

I pity Nationwide taking on all this mess next year, but hopefully they will put it out of its misery and migrate everything onto their systems.

What site where you trying to log in to the old Virgin site or the Clydesdale platform as 
Virgin never managed to migrate the chances that Nationwide will are slim

I had a go using https://login-and-registration.ib.apps.virginmoney.com/ and https://online.virginmoney.com/SSO before trying the app. Got as far as receiving a one-time code to my mobile phone, but upon entering it I got an error and was redirected to the login page again.

Nationwide have stated that they won't be using the Virgin Money brand longer term, so it behoves them to pull customers across onto their systems and jettison the whole sorry mess.

Virgin never managed to do it I think it was down to banking licence rules?
There's also the issue of the containing printing of Clydesdale bank notes.which is at odds with Nationwide aim of remaining a mutal building society

Nationwide isn't taking over Clydesdale Bank. It's acquiring the Virgin Money brand from CYBG. So Nationwide will not be printing banknotes after the acquisition or be subject to the same rules. Virgin Money couldn't do anything because it is just a brand name now.

Personally, I think any such excuse made by CYBG, if it was made by them, was nonsense. Any bank can migrate customers to an existing system within the banking rules. Sabadell famously did so for TSB customers, although not very smoothly (to say the least). They will have their reasons for keeping Clydesdale, Yorkshire and Virgin Money separate and disjointed, perhaps one reason was eyeing a future sale, which is made easier by the non-integration. But Nationwide will phase out the VM brand.

Are you quite sure about this? I thought  CYBG took over Virgin Money with the resulting entity becoming known as Virgin Money UK.  It's my understanding that CYBG no longer exists and Nationwide is taking over all of Virgin Money UK.