Virgin Money 10.38% regular monthly saver

redpete

Excellent, managed to log onto (my wife's) M+ Virgin current account that we haven't used for 16 months, opened the new RS, paid money from Chase into current account and transferred it to the RS.  All done within 10 minutes.

trickydicky14

redpete said:

Excellent, managed to log onto (my wife's) M+ Virgin current account that we haven't used for 16 months, opened the new RS, paid money from Chase into current account and transferred it to the RS.  All done within 10 mins

For what it's worth, I paid my £250 directly into my RS from my Halifax bank account.

george4064

masonic said:

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Hmm, so HSBC do not let app users send payments to accounts that aren't part of COP now? I am very surprised by that. In the past I have had no issue doing this. I would not be able to use such a bank as there are still lots of good savings accounts that do not support COP. It might be worth checking in the bank accounts section whether this is really a thing and what HSBC current account customers are doing about it.

Edit: Just tested my reg saver via the HSBC app and it matched my details, so you'll probably be ok in a day or two. It looks like you are correct though, it doesn't let you proceed unless the name matches. Perhaps this is just where COP is active and not matching.

Still doesn't work with HSBC. Tried also with Chase and same issue, plus no option to proceed anyway.

I'll try again on Monday and Tuesday, if it still doesn't work I'll have to contact VM.

ThePirates

george4064 said:

masonic said:

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Hmm, so HSBC do not let app users send payments to accounts that aren't part of COP now? I am very surprised by that. In the past I have had no issue doing this. I would not be able to use such a bank as there are still lots of good savings accounts that do not support COP. It might be worth checking in the bank accounts section whether this is really a thing and what HSBC current account customers are doing about it.

Edit: Just tested my reg saver via the HSBC app and it matched my details, so you'll probably be ok in a day or two. It looks like you are correct though, it doesn't let you proceed unless the name matches. Perhaps this is just where COP is active and not matching.

Still doesn't work with HSBC. Tried also with Chase and same issue, plus no option to proceed anyway.

I'll try again on Monday and Tuesday, if it still doesn't work I'll have to contact VM.

Mine worked with Nationwide but I had to agree that the details weren't right and I was happy to proceed at my own risk 

jaypers

For people struggling with COP, have you tried sending to your Virgin Current a/c and then just doing an internal transfer? 

george4064

jaypers said:

For people struggling with COP, have you tried sending to your Virgin Current a/c and then just doing an internal transfer? 

Sorry yes, I've tried the current account for the external transfer as well and same issue.

masonic

george4064 said:

masonic said:

george4064 said:

trickydicky14 said:

masonic said:

george4064 said:

When trying to setup my new VM current account as a new payee from my HSBC I can't seem to verify the account details and therefore can't send any money.

"Payee account details are invalid. We can't check the details you entered with the payee's bank. Please check the Payee directly."

I only opened the VM account today, but haven't had this issue before with other accounts..

Has anyone else had this issue?

Do I simply just need to wait a few days maybe..

Can you not just check the details yourself and proceed with the payment? I had the same issue and just carried on.

Likewise I had that, just made sure I got it all correct and sent it, arrived very quickly no probs.

On the HSBC app the only options are to edit the details or cancel the payment...

Hmm, so HSBC do not let app users send payments to accounts that aren't part of COP now? I am very surprised by that. In the past I have had no issue doing this. I would not be able to use such a bank as there are still lots of good savings accounts that do not support COP. It might be worth checking in the bank accounts section whether this is really a thing and what HSBC current account customers are doing about it.

Edit: Just tested my reg saver via the HSBC app and it matched my details, so you'll probably be ok in a day or two. It looks like you are correct though, it doesn't let you proceed unless the name matches. Perhaps this is just where COP is active and not matching.

Still doesn't work with HSBC. Tried also with Chase and same issue, plus no option to proceed anyway.

I'll try again on Monday and Tuesday, if it still doesn't work I'll have to contact VM.

You will probably need to wait until the next working day for the COP system to update. I doubt it does so at weekends. It will certainly be frustrating if other banks follow suit, as newly opened savings accounts often need some time before COP becomes active, if it is supported at all, and in the past this did not slow things down.

boingy

Thanks for bringing this up. I'd completely missed it.
I already have a Virgin Current account so opening it was a few clicks - the fields were already pre-populated with my details.

I've found COP to be variable with a whole range of banks and not consistent either. My Kroo account shows up sometimes and not others. Likewise the Virgin and First Direct accounts. Same sending bank, same receiving bank, different results. It makes no sense.

badger09

I opened the VM 10.38% RS yesterday & sent initial payment from my BoS current account. I had the usual COP warning about no match, but went ahead anyway & £250 was credited immediately. I suspect if I’d waited until today or tomorrow to fund it,  COP would be fine. 

sammyjammy

Altior said:

sammyjammy said:

Ok new problem for me, trying to open a current account to access the saver but I already have a VM credit card so it recognises me as a customer, no matter what I do it wants sort code/account code and debit card  number, its a CC so I don't have these, its sooo frustrating.  Anyone in same situation found a way around it other than calling them?

I have a Virgin cash ISA and a Virgin CC, however I needed to create a new log in to create a new current account, and this is via their banking app and not the CC app. This was actually very straight forward. When creating the log in it to open the current account it read that it would ask me questions I should know, one of them was what my overdraft limit was for my Virgin current account in 2017! A complete guess, I've had so many current accounts over the years, the other 4 questions I did know. It went through smoothly. So now I have three Virgin money log ins, though there's a button in the banking app to open the CC app. 

Thank you, it doesn't work like that for me, I have the banking app and start the application, once I put my address in it says I am familiar and asks for Customer number and bank details of the account, there is no option to create new log in details.  Its making the assumption that I have a VM current account but I've never had one.