Trading 212 2FA

Northern_Wanderer

fourmarks said:

Northern_Wanderer said:

My ISA funds arrived this morning. It took 14 days in total for the transfer. I am just happy that I was able to do so. Good riddance Trading 212 - my worst banking experience ever. Now to email them to ask them to close my Trading 212 account and online account as I can't do it from their website as I would need the ghost code that they sent to firefox that I don't ever recieve and they're customer service can't explain why or even understand what I mean.....

Can I ask which ISA provider you were finally able to transfer your funds to?

Virgin Money. Trading 212 does not appear to be part of the BACS Electronic ISA Transfer Service, I suspect that is why it can be bothersome to transfer out of Trading 212 if the receiving bank only uses that service.

masonic

I think it is perfectly reasonable for a poster to point out an explanation for the request to provide a selfie. It may be helpful to anyone else who has the same problem or wishes to disable it. We'll probably never know how T212 came to believe your Firefox browser was capable of 2FA, but if anyone else has the issue then at least they can be armed with the knowledge that there is a process to overcome it and what that process entails.

Northern_Wanderer

masonic said:

I think it is perfectly reasonable for a poster to point out an explanation for the request to provide a selfie. It may be helpful to anyone else who has the same problem or wishes to disable it. We'll probably never know how T212 came to believe your Firefox browser was capable of 2FA, but if anyone else has the issue then at least they can be armed with the knowledge that there is a process to overcome it and what that process entails.

You are also not listening....the suggested solution will not work as I can't get to the settings page. I can't give them a selfie if I wanted to and my trusted device is no longer trusted, presumably due to having cleared cookies. It's a shower of .....

Anyone with the same problem will have the same issue with customer service being clueless despite having sent them screenshots of the issue. They direct me to similar pages as linked here which is just patronising and unhelpful and DOES NOT SOLVE ANYTHING.

masonic

Northern_Wanderer said:

masonic said:

I think it is perfectly reasonable for a poster to point out an explanation for the request to provide a selfie. It may be helpful to anyone else who has the same problem or wishes to disable it. We'll probably never know how T212 came to believe your Firefox browser was capable of 2FA, but if anyone else has the issue then at least they can be armed with the knowledge that there is a process to overcome it and what that process entails.

You are also not listening....the suggested solution will not work as I can't get to the settings page. I can't give them a selfie if I wanted to and my trusted device is no longer trusted, presumably due to having cleared cookies. It's a shower of .....

You've already solved your problem using the nuclear option of transferring out. The information provided may be useful to others who wish to take a different approach.

Northern_Wanderer

Good luck with that then!

Aidanmc

Trading 212 seem to have changed the 2FA thing again. Recently i used to be able to log in and see all my accounts but unable to withdraw until entered some code sent to chrome which i'm not even using.

Now i cant even log in! And they want a video of me.

Then

then

I'll be transferring out too, luckily i have previously made a note of the trading 212 account numbers associated with my accounts.

gt94sss2

Northern_Wanderer said:

fourmarks said:

Northern_Wanderer said:

My ISA funds arrived this morning. It took 14 days in total for the transfer. I am just happy that I was able to do so. Good riddance Trading 212 - my worst banking experience ever. Now to email them to ask them to close my Trading 212 account and online account as I can't do it from their website as I would need the ghost code that they sent to firefox that I don't ever recieve and they're customer service can't explain why or even understand what I mean.....

Can I ask which ISA provider you were finally able to transfer your funds to?

Virgin Money. Trading 212 does not appear to be part of the BACS Electronic ISA Transfer Service, I suspect that is why it can be bothersome to transfer out of Trading 212 if the receiving bank only uses that service.

Given the speed that Trading 212 can complete cash ISA transfers, they will have access to the BACS Electronic ISA Transfer system

masonic

gt94sss2 said:

Northern_Wanderer said:

fourmarks said:

Northern_Wanderer said:

My ISA funds arrived this morning. It took 14 days in total for the transfer. I am just happy that I was able to do so. Good riddance Trading 212 - my worst banking experience ever. Now to email them to ask them to close my Trading 212 account and online account as I can't do it from their website as I would need the ghost code that they sent to firefox that I don't ever recieve and they're customer service can't explain why or even understand what I mean.....

Can I ask which ISA provider you were finally able to transfer your funds to?

Virgin Money. Trading 212 does not appear to be part of the BACS Electronic ISA Transfer Service, I suspect that is why it can be bothersome to transfer out of Trading 212 if the receiving bank only uses that service.

Given the speed that Trading 212 can complete cash ISA transfers, they will have access to the BACS Electronic ISA Transfer system

According to another poster, Virgin Money has been requesting incoming transfers from T212 are sent via cheque.

NoseyParkersHelper

I looked at T212 a while ago. But it would not load on my machine. I guess that is the trade off they want; you join there technocratic system in exchange for a free ride. But I think that there free ride is now coming to an end. 

masonic said:

According to another poster, Virgin Money has been requesting incoming transfers from T212 are sent via cheque.

And with talk of Virgin taking over, kind of says it all really. Avoid Avoid Avoid!

sausage_time

I'm one of the (I suspect) majority that have not had any issues with '212 and I'm very happy with the offering.  For what it is worth I use a phone based authenticator app for verification (for this and a few other sites).  I only need to use this for new log ins.